I run a business doing price comparison of goods in different online shops.
Result of comparison subscribed users recieving by email.
Users subscribing by themselves on my site.
I got into situation when one of the users claims I am doing spam.
I have replied to email from SpamCop, but it was unsuccessful and were ignored.
User have an easy option to unsubscribe of his email by simply following a link in the email, but instead he wrote a complain.
How to resolve the issue?
Can you please tell me how can I defend myself against such fake complaints, and how should I act in this situation?