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Everything posted by pilgrim1

  1. Hi Farelf, sorry I didn't see this in the thread, wood and trees and all that, apologies, just trying to be helpful. Regards CC
  2. Hi Folks, Not that I think for a second anyone would be fooled by this, I just wondered if anyone else has being seeing these type of emails lately. They seem to be dripping at an ever increasing rate into my Spamcop account in recent days:- The come in with following of Subject :- setting for your mailbox intramore[at]spamcop.net are changed I've also seen settings for your mailbox whitefort[at]spamcop.net are changed and various others. The purport to come from From: "spamcop.net support" And the body contains the following :- SMTP and POP3 servers for intramore[at]spamcop.net mailbox are changed. Please carefully read the attached instructions before updating settings. http://mamapapabrat.googlegroups.com/web/setup.zip Hmm, setup.zip, must be OK, I'll be downloading that then For anyone interested, if you are fool enough to follow the link (no I wasn't) it takes you to a Google groups page with a download link on it. should you be really hard of thinking and click this link, it will in turn attempt to download the following virus :- (from a URL so long it's not worth posting and possibly generated in real time) Trojan.Win32.FraudPack.avmz According to Kaspersky and is helpfully listed as "Performs potentially dangerous activity" and seems to be the usual :- bot conrol, zombie, master of the universe type of stuff. The spamcop header for this one looks like this :- Return-Path: <spirits7[at]redwordsaid.com> Received: (qmail 4832 invoked from network); 9 May 2010 02:40:36 -0000 X-spam-Checker-Version: SpamAssassin 3.2.4 (2008-01-01) on filter7 X-spam-Level: ** X-spam-Status: hits=2.9 tests=DOS_OE_TO_MX,RDNS_NONE,STOX_REPLY_TYPE version=3.2.4 So there you have it, well worth the read. Regards CC [live link broken]
  3. Still a problem for me I'm afraid to say, no sign of any change. Pilgrim1
  4. PM has been sent. FYI as this has been going on for over a week for me (I have been away, so could not see it had gone wrong, onlly found out on my return and a number of expected emails were not there) I called my ISP and they cannot see any problem. This was confirmed by me POPing it from other third party accounts, which worked fine. I'll post if this is resolved, either by skill or magic Regards ChrisC
  5. Hi I have the same problem, spamcop has not popped my email for some time, I get Unknown error: 24 and it has failed 454 times. I can pop it from other accounts. Regards ChrisC.
  6. Folks, thanks for all your help. Miss Betsy, you pretty much hit the nail on the head with this post. You're clarity is most welcome.
  7. Hi Wazoo, just back from worked and picked up your reply. Indeed. Doing this at 1am in the morning is not a good idea as I tend took rather foolish A long day yesterday. As I was unaware of any other "help", other than the posts I presumed that you were one and the same, despite the name difference. I had of course PM'd Trevor back much ealier in the day but had no reply, as you seem to have much more knowledge than one would reasonably expect from using forum details I put two & two together and got 5 I assumed that for whatever reason you were one and the same. It wouldn't be the first time I've seem someone aliased as someone else. Actually at no point was it clear to me that you were using only the data available from the forum, hence my rant, plus my later confusion. They don't I just need to a) Speak to less than 50 people regarding the same problem and go to bed earlier. Point well taken, however in this case I see little point in marketing themselves as being part of something bigger and trying to look as if they are all one big happy family, with all the benefits & problems that brings. I think we'll have to agree to disagree on this one. Understood. Don't really understand what you are getting at here, I was suggesting that adding a change password to Spamcop would be a good idea, simply noting that I thought it should be possible as I am able to read my Heldmail. Perhaps this is not possible, doesn't make it a bad idea though. Actually the "bad part" here is that Trevor didn't PM me until I'd posted here, told me he'd applied a fix (which I mentioned in several posts) had Trevor picked and I of course I emailed him back directly (within 5 mins of the PM). I got my reply today and the problem is now resolved (I'll put another post here later with details). Perhaps and as for the have you replied to Trevor yet? Did you really need to ask me that? It's been good talking to you I have to say Wazoo, you've certainly opened my eyes to how chaotic the arrangements for Spamcop are and how knowledgable the forum members are. For all the help I'm happy to send my genuine thanks.
  8. Apologies, my reply was not intended to be adversarial, it's getting late here combined with these never ending login problems I'm getting very tetchy I was also unaware you were the person who attempted the fix, for which you have my thanks. You understand my response I'm sure you said "Tried to help you out, but ..... none of the data you used 'here' was of any value in trying to identify you in the SpamCop.net" I read ‘here’ as this forum. True and if I'd known to whom I was PMing I would have done so. I'm not ungrateful for the help, it's very much appreciated, especially the links, given that most of my posts here have been sent whilst I was at work, where I don’t have time to follow all the forum links. As for not providing you with anything else to go on, I don't know what else I could possibly provide you with? I've said my password does not work on webmail, however does on spamcop.net, I've also provided the error message I get, what else is there? I’m guessing you realise from my obvious frustration that I would happily provide any other info, however unless I know what you need..... You assume I've not read the "staff" listing, on your suggestion I did. I understand perfectly this is the case and I'm not oblivious to the problem, however my point is simple, regardless of whom owns what, as a customer it should make no difference to me. If I buy I tin of beans from my local 7/11 it doesn't matter to me that the place is owned by Walmart. If I take them back they are unlikely to “say sorry you need to complain to Walmart, nothing to do with us†The Spamcop brand is all one from a customers point of view, which is the method it is marketed and that’s how they make it look. Of which I've tried many and got nowhere thus far. I posted to the forum as a last resort, the last thing I want to do is trawl the forum and steal valuable time from people who have much better things to do. My hope in posting was to flag the problem with Spamcop. I'm sure you can agree that no response from customer support, plus the lack of any warning regarding the curly brackets, is pretty dire. Not suggesting it is, all I said is that it would be a nice feature. Just because it’s hard doesn’t mean it can’t be done. I'm curious why you think I don't understand this point. It's explained well enough, however you must concede the entire marketing, access to webmail via spamcop.net etc is designed for it to NOT look this way, so why should I, as a customer think any differently? I should not have to concern myself with such detail. The fact that you make this point does not make it any better from my (lack of) customer service point of view. I have, I think you’ll agree, gone via the channels open to me to try and resolve this issue. Speaking of which, as you have suggested I have emailed JT in the hope that it will be sorted sooner rather than later. I will post whatever the resolution here for all to see. My thanks for all your assistance and useful links today. Regards ChrisC.
  9. What? Are you seriously laying the blame for this poor service at my door? I'm not about to put all my details in a forum, I'm a user, that does not automatically make me stupid. ANY member of Spamcop's staff could at ANY POINT in the day have PM'd me and simply asked for my details! This is indeed what happened in the end (see below) it didn't fix the problem but hey at least I was talking to someone, which is an improvment on the past 5 days. As for JT having no knowledge of anyone working on a password, hardly my fault if the staff don't speak to each other! I'm not setting out to wind up anyone here but has so far been and continues to be, like pulling teeth. Fair enough, but I'm sorry all this is just so much "white noise" from a customers point of view, I know little about who runs what, nor is it my job to care. I pay the entity "Spamcop" for that and they have a duty of service. As a customer I shouldn't really have to go to these lengths get a solution to my problems. So far.... I've been locked out of my account for reasons I had to descover myself. Since Friday last week I've requested two password resets via the suggested route and had zero response. I sent an email regarding this problem to Jeff (support[at]spamcop.net) on 12/11 at 19.45 and have so far had no response. The {} were removed from my password at some point today but I knew nothing about this until 3 pm this afternoon when someone called TrevorB PM'ed me to apologise for the delay and telling me this is what he'd done. I emailed him back to say it hadn't worked for me and I am so far still awaiting a response. As it stands I can log into spamcop.net but still not the web mail, as my curly brackets have not been removed I guess the problem lies elsewhere. Fair enough point taken, however in my defence, the path to customer service is not a clear one without trawling these forums. My time would be better spent sorting out my own emails. Unless I'm missing something here, this is my point, is it not? The previous poster suggested that West coast could not access East coast to allow a password change from Spamcop.net. I'm suggesting yes it could be done and if I'm not mistaken you've clarifed it here, it might require a "special hack" as you describe, but clearly it can be done. Regards ChrisC.
  10. Hardly seems like it should be a "New feature request" rather a "Fix bug request" From reading the forums it's clear Spamcop know about the issue. It seems to me remiss that they did not filter the password or at least warn me at the point of entry. I still don't have a solution though, they've attempted to fix it for me by removing the brackets (braces!) from my password, (not sure I'm happy they can do this either..but that's another post ) however I didn't find out until today (although I'd guessed) however it still doesn't work, I still have no email access and all I did was attempted to make my passowrd a little stronger! Whilst the point is well taken, however I can access my heldmail, which is presumably held on the East Coast, via Spamcop.net, so why not my password? I think if I was going to make a feature request, this would be it. Regards ChrisC
  11. Not sure what you mean regarding the few days ago bit, can you elaborate? I only found this post after the event, I was already screwed. Would if not be far more sensible to just stop the new password input from allowing entry of characters that it can't cope with? Can't be that tricky to parse the string. Either that or allow password changes via Spamcop.net, which I could actually log in. ChrisC.
  12. Hi Miss Betsy, thanks for the reply. very much appreciated. Sadly yes, I've used this link, although I might try again later today. It's like all customer support has vanished I've got some delivery schedules being posted and It's driving me mad, even more fustrating is that I can see all my held mail spam via Spamcop.net but not any of the email I actually want to see . Five days without any kind of support response is very poor and I have to say, very unusual. I've been hoping someone from Spamcop would PM here today, no joy so far. Once again many thanks for the reply. Regards ChrisC.
  13. Hi, I've been locked out of my Webmail since Friday, since I changed my password. I can get into Spamcop,net using my new password but not the webmail. I'm guessing (reading the forums after the event)this is because I used {} in my password. I requested a password reset on Friday and again yesterday, but have had no response at all, which is very unusual for Spamcop, I'm wondering if my ISP's mail is filtering them out. Something changed today, as I used to be able to login to spamcop.net with {} in place, but I have to remove them now, however I still can't login to Webmail. My only access to my Spamcop is via Webmail, so it's really important to me to be able to login and 5 days without is a nightmare. If anyone from Spamcop could assist it would be much appreciated. Regards ChrisC.
  14. Same here , I was logged in, came back to the PC and found I'd was at the login screen. Can't login at all from webmail get the message "Login failed for some reason. Make sure you use your FULL EMAIL ADDRESS as the username." ChrisC.
  15. Seems that way. Again! Wonder how long it will be this time.
  16. Hi, this is to everyone else who replied. Finally got the file via both IMAP and various of the other suggested methods So a huge thanks to everyone. I did have the problem with data transfer though. The server seem to freeze and boot me off on occasion. Took about 10 tries. The question in the end though remains the same. What exatly is the problem at the spam cop end? Regards and many thanks, ChrisC.
  17. Appreciate that and the reply Wazoo, I would have prefered FTP. The problem is I asked a company to send me the tech drawings of an extractor fan I need to repair. Not in a million years did I expect it to come out at 10MB, (why would it?) however it took me weeks to persuade them to part with the thing (as I'm not in the trade) and I'm not about to let it go The kind of company it is, I would be a very old man by the time they posted it to an FTP site I also have to say, despite the size, it's a bit poor of Spamcop to just throw up a random FNF page. IMH if we have a size limit they should a) Make it clear (and somewhere we can actually find it) , Throw up a reasonable error page and c) Reject incoming email that exceeds the limit.
  18. Hi Jeff, (And pretty much everyone else First my sincere thanks for all the replies. It's much appreciated. This has been really frustrating. So Geff you've seem to have hit the nail on the head, "Page not found" doesn't quite seem an elegant solution to a large file issue does it? I've looked around and I can't see any limit specified anywhere. Given that people send large files all the time, this is a bit err...well..poo..would be an apt description. Especially as I get Spamcop to pick up my mail from my other accounts, which do not have such tiny limits. Sad think is that what I've been set is a set of tech drawings for extractor fan, quite how this ends up at 10MB without any MS word involvement I've no idea. Now I've finally arrived home I plan to see if I can rescue the file with one of the many methods suggested above. I’ll let you all know the outcome. Once again thanks to everyone that has responded, I appreciate this eats up your valuable time. Regards ChrisC. P.S. Should I be kicking someone at Spamcop for this?
  19. Plan to try that tonight when I get home. Rather a pain though as I use my Spamcop account as web-mail only.
  20. Hi thanks for all the replies, I give all the various options a try, for those who asked the size is :- 10,056KB It takes me off to here :- http://webmail.spamcop.net/horde/services/...nstructions.pdf Which I presume is just some randomly generated psudeo page. Regards CC
  21. Hi, I appreciate the effort, thanks. However not much help as I've tried from both home and work now and get the same result. I'm using a different ISP from each and a different O/S and browser. So it is a problem with SpamCop I think. Regards ChrisC.
  22. Hi, I have a puzzle and need help. I use my Spamcop web mail as my primary account. Got an important email that has a pdf attached. I can read the body but anything to do with attachment forget it, I just get a "page not found" error (in IE) or a bank page showing "done" in Firefox when I try any of the save options. Assuming this was an outage I have now been trying for the past two days to read/forward the email without success. I get the same page not found when I try to forward the mail to my work account. I really need this email. I thought maybe the system was down, however on the home screen the "news from last 24 hours" has nothing to click on and "old news" shows me an empty page. What's going on? Any ideas? Regards ChrisC.
  23. ...Tool? The SpamCop parser itself! Just submit the spam to the parser, click the "Preview Reports" button (instead of the "Send spam Report(s) Now" button), copy and paste one of the offerend reports into an e-mail, remove all references to SpamCop, then go back and "Cancel" the report on the SpamCop Tracking URL page.... 19307[/snapback] Hi sorry, I've been a bit of a cabbage here. I had presumed that the report spam icon did the same as the report spam text link, which just says "are you sure" and then results in rather grumpy emails from spam cop as half of the submiitted items are bounced messages. I hadn't realised that the report spam icon requires a second login and offers the tool, but then again why would I? I've only been using the thing for a couple of days and all the other links text links seem to do the same as the icons. Thanks for the update.
  24. Thank you any pointers to where I can find such a tool? I've been doing it by hand so far, but had no success in getting the account closed down as most of it is from a known (and blacklisted) server. Regards
  25. Thank again for the response. I don't just want web mail, I want my emails on my local PC's, not just on some random web mail account. I thought about IMAP, however the perl tool I use for poping doesn't support it as yet. Something I could look at though as I'm thinking of using Thunderbird, which supports IMAP I think.
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