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Everything posted by kgagne

  1. Ditto, sir. Today I created a new account with a different commercial email hosting service, redirected 37 forwarding aliases with my web host, and updated 41 WHOIS records. I will not be renewing my SpamCop service next month. -Ken
  2. Same here, John. I understand the occasional hardware issue will occur, and since I don't use SpamCop for business emails, outages don't affect me as severely as they do some. But the frequency of the outages, and the peculiar style in which management communicates about those issues, is not how a paying customer deserves to be treated. I recently read a blog post by Alon Waisman that gave this suggestion for providing bad customer service: "Inaction is the worst action of all. Silence = abandonment." SpamCop represents this philosophy. There will always be a vocal minority who complain about bad service. But for a decade, I've been a paying customer who has lurked in these forums and never said a negative word about SpamCop. It's gotten to the point where they can't even hold onto me. -Ken
  3. I have email from my hosting company forwarded to SpamCop. I can see messages arriving at the former, but they're not being received at my SpamCop inbox. I've gotten no new messages in my SpamCop account in the last two hours, not since 9:42 AM EDT. I'm hoping this is just a hiccup and not yet another outage. We've had too many of those this calendar year. -Ken
  4. Seen on the news page: May 2, 2014: [16:08 EDT] We are acquiring new hardware to replace failing harware New mail is beginning to flow into my SpamCop mailbox. With a few random exceptions, most anything received between 8 AM and 5 PM EDT has not yet shown up.
  5. This problem seems to be recurring. I've received no mail at my Spamcop address in the last two hours (since around 8 AM EDT). I can see messages (including my own tests) arriving at their relay station, but when I log into my Spamcop webmail or POP my account, they're not there.
  6. The official response: "Sorry about that happening. The short outage yesterday afternoon resulted in some indices being rebuilt. It happened to me also."
  7. Done. In the meantime, I downloaded all 6,000+ messages and have sorted or deleted them accordingly, so I'm back to operating within normal parameters.
  8. Ugh. Mail might be back up — but when I go to POP it, my client wants to download all 6,000+ messages received in the last month. :-\ This was not the case after the last three outages this year.
  9. Ditto here. I'm getting mail at my intermediary address, and it's forwarding to SpamCop but not being received there. I've clicked the "Problem" button — thanks for the suggestion!
  10. Don, Thanks for the reply. I empty my Held Mail folder twice a week; it never accumulates more than a dozen messages. But based on that logic, perhaps I should suspect the 9714 messages in my inbox instead. -Ken
  11. When I log into my SpamCop webmail account, from the time I click "Log in" after typing my username and password to when my inbox appears is an inordinately long time — I most recently measured it at 102 seconds. This happens regardless of whether I'm using Chrome on my MacBook or Safari on my iPod Touch. It seems strange for such a delay to occur in webmail when I experience no such delay POPping my mail. Any idea why it's so slow, or if it can be sped up? -Ken
  12. I too am down to seven hours: I received at 11:30 AM EDT an email sent at 5:03 AM EDT. I hoped the matter would be resolved overnight. I agree that communication would be better. I tend to use the following link, not the forums, as my primary source for news: http://mail.spamcop.net/news.php I appreciate the updates this and other threads have instead provided. Now I hope any continued improvement doesn't follow Zeno's paradox. -Ken
  13. Thank you for the help, all! It's important to me that not only incoming mail be synced, but outgoing, too. If I continue to use POP on my computer but IMAP on my mobile device, will messages sent from the mobile device later be synced into the "Sent Mail" folder on my computer? -Ken
  14. Hello, I've been using Spamcop for about eight years, always POPping into Apple Mail. Locally, I've accrued about 100 folders and 4 GB of archived sent and received messages. My MacBook has always been my only computing device, so keeping everything synced by restricting my email usage to that machine has not been an issue. Now the whole world has gone mobile, and I would like to be able to send and receive messages on other devices and have that reflected in Apple Mail. I presume this means switching from POP3 to IMAP. I've used IMAP with other email providers, but I've never switched an existing account *to* IMAP. I have a few questions about the process. Will my 4 GB of local mail archives be uploaded to SpamCop's servers? If so, will my folder hierarchy be preserved? What storage limitations does my SpamCop account have -- will I max out before I can upload all 4 GB? Other than making local SuperDuper & Time Machine backups, is there anything I can or should do to prevent errors and data loss during the initial protocol transition? I searched the SpamCop Web site and forum to see if this topic has been discussed before but didn't see anything. I'd happily accept pointers to existing discussions, rather than repeat them in this thread. Thank you! -Ken
  15. Same problem here after reporting one spam this morning. I too am awaiting an email response. No rush — I don't report much spam.
  16. I've been seeing mail trickling in consistently over the last hour.
  17. Apple Mail can POP my SpamCop account again, but it wants to download the last 3,024 messages. Webmail shows only 54 of them are new. Any idea if this is related to the recent outage, and how to resolve it without actually downloading all 3K emails again?
  18. My mail has resumed delivery, but anything sent between 4:39:02 PM and 8:31:14 PM EST is still missing.
  19. Ditto here. I've received nothing in my Spamcop inbox since 04:39:02 PM EST.
  20. Over the past week, whenever I try to delete my held mail via webmail, the delete fails with this error message: "There was an error deleting messages from the folder 'Held Mail'. This is what the server said: [CLOSED] IMAP connection broken (server response)" This is the first time in years that I've had a problem with this process. I've tried Safari 5.0.3 and Firefox 3.6.13, both on a Mac. Any suggestions?
  21. I have all my mail arrive at Gamebits.net, where a copy is stored before it's forwarded to Spamcop. I'm finding mail in my Gamebits.net account that is not arriving in my Spamcop.net account. Like Bonnie, some of it is from a specific mailing list, but sometimes it's from an individual, too. I have full headers of the messages that are not making the leap from Gamebits to Spamcop, though I'm hesitant to post them here - I've found posting email addresses in the Spamcop forums result in those addresses getting spammed, unfortunately. What can I do with this information to help me resolve the situation? -Ken
  22. My email is forwarded from my domain (gamebits.net, hosted by myhosting.com) to spamcop.net to syndicomm.com. Some valid mail is coming through marked as {spam?} with a notice from Infinity Resources, whoever they are, indicating I should report if the mark is being incorrectly applied. I am trying to figure out to whom this report should go. Syndicomm.com says they didn't do it, and myhosting.com - well, I think they've outsourced all their support to India, and the only answer I could get from them was a description of what SpamCop is. Headers from the original email follow; can anyone tell where the {spam?} mark is coming from? From: deepdiscountdvd[at]deepdiscountdvd.com Date: January 6, 2005 7:04:30 AM EST To: <redacted> Subject: {spam?} Order with DEEPDISCOUNTDVD.com Return-Path: <deepdiscountdvd[at]deepdiscountdvd.com> Received: from c60.cesmail.net (c60.cesmail.net []) by sinclair.syndicomm.com (8.13.1/8.13.1) with ESMTP id j06C8ZCk009721 (version=TLSv1/SSLv3 cipher=RC4-SHA bits=128 verify=FAIL) for <redacted>; Thu, 6 Jan 2005 04:08:40 -0800 Received: from unknown (HELO blade1.cesmail.net) ( by c60.cesmail.net with SMTP; 06 Jan 2005 07:08:31 -0500 Received: (qmail 21580 invoked by uid 1010); 6 Jan 2005 12:08:30 -0000 Received: (qmail 21431 invoked from network); 6 Jan 2005 12:08:19 -0000 Received: from unknown ( by blade1.cesmail.net with QMQP; 6 Jan 2005 12:08:19 -0000 Received: from xmail03.myhosting.com ( by mailgate2.cesmail.net with SMTP; 6 Jan 2005 12:08:19 -0000 Received: (qmail 10502 invoked by alias); 6 Jan 2005 12:08:18 -0000 Received: (qmail 10500 invoked by alias); 6 Jan 2005 12:08:18 -0000 Received: (qmail 10496 invoked from network); 6 Jan 2005 12:08:18 -0000 Received: from mail.infinityresourcesinc.com ([]) (envelope-sender <deepdiscountdvd[at]deepdiscountdvd.com>) by xmail03.myhosting.com (qmail-ldap-1.03) with SMTP for <redacted>; 6 Jan 2005 12:08:09 -0000 Received: from (linuxcp19046.dn.net []) by mail.infinityresourcesinc.com (8.11.6/8.11.6) with ESMTP id j06C7tY00509 for <redacted>; Thu, 6 Jan 2005 07:07:55 -0500 Delivered-To: <redacted> Delivered-To: <redacted> Delivered-To: <redacted> X-Habeas-Swe-1: winter into spring X-Habeas-Swe-2: brightly anticipated X-Habeas-Swe-3: like Habeas SWE X-Habeas-Swe-4: Copyright 2002 Habeas X-Habeas-Swe-5: Sender Warranted Email (SWE) . The sender of this X-Habeas-Swe-6: email in exchange for a license for this Habeas X-Habeas-Swe-7: warrant mark warrants that this is a Habeas Compliant X-Habeas-Swe-8: Message (HCM) and not spam. Please report use of this X-Habeas-Swe-9: mark in spam to <http://www.habeas.com/report/>. Message-Id: <200501061207.j06C7tY00509[at]mail.infinityresourcesinc.com> Content-Type: multipart/report; boundary="======14974==75477======" Mime-Version: 1.0 X-Network-Resources-Mailscanner-Information: Please contact the postmaster[at]infinityresourcesinc.com for more information X-Network-Resources-Mailscanner: Found to be clean X-Network-Resources-Mailscanner-Spamcheck: spam, SpamAssassin (score=5.053, required 5, FORGED_RCVD_HELO 0.05, MSGID_FROM_MTA_ID 1.70, NO_REAL_NAME 0.18, RCVD_HELO_IP_MISMATCH 0.62, RCVD_NUMERIC_HELO 1.53, SARE_FROM_SPAM_WORD0 0.77, UPPERCASE_25_50 0.21) X-Mailscanner-From: deepdiscountdvd[at]deepdiscountdvd.com X-spam-Checker-Version: SpamAssassin 3.0.0 (2004-09-13) on blade1 X-spam-Level: ** X-spam-Status: hits=2.4 tests=FORGED_RCVD_HELO,NO_REAL_NAME, RCVD_HELO_IP_MISMATCH,RCVD_NUMERIC_HELO version=3.0.0 X-Spamcop-Checked: X-Syndicomm-Mailscanner: No viruses found (not authoritative) X-Syndicomm-Mailscanner-Spamcheck: not spam (whitelisted), SpamAssassin (score=1.482, required 5, BAYES_20 -1.95, NO_REAL_NAME 0.01, RCVD_HELO_IP_MISMATCH 2.18, RCVD_NUMERIC_HELO 1.25) X-Envelope-From: deepdiscountdvd[at]deepdiscountdvd.com X-Uidl: 'L["!E`~"!N0]!!3H4!! Our MailScanner believes that the attachment to this message sent to you From: deepdiscountdvd[at]deepdiscountdvd.com Subject: Order with DEEPDISCOUNTDVD.com is Unsolicited Commercial Email (spam). Unless you are sure that this message is incorrectly thought to be spam, please delete this message without opening it. Opening spam messages might allow the spammer to verify your email address. If you believe that this message has been incorrectly marked as spam, please forward this email to postmaster. pts rule name description ---- ---------------------- -------------------------------------------------- 0.2 NO_REAL_NAME From: does not include a real name 0.8 SARE_FROM_SPAM_WORD0 From address suggests this is spam 0.1 FORGED_RCVD_HELO Received: contains a forged HELO 1.7 MSGID_FROM_MTA_ID Message-Id for external message added locally 0.6 RCVD_HELO_IP_MISMATCH Received: HELO and IP do not match, but should 1.5 RCVD_NUMERIC_HELO Received: contains an IP address used for HELO 0.2 UPPERCASE_25_50 message body is 25-50% uppercase -- This message has been scanned for viruses and dangerous content by MailScanner at Infinity Resources and is believed to be clean.
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