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Everything posted by thebassman

  1. I'm seeing these same errors... are the reports actually going through, or should I wait awhile and try again?
  2. Ok. I've cleared off the unreported spam that was sitting there (96 messages)... When I wake up tomorrow and report spam from overnight, we'll see what happens.
  3. So clear all the unreported spam and try again? I did that a couple of days ago, but I can try again...
  4. I don't use spamcop email, so I can't log into there... my Report Now button still gives me the same error I mentioned above...
  5. I report via messages forwarded from OE to my submit address, and the direct link goes fine, but when I hit the "Report Now" button, it tries to go to the next scree, (http://www.spamcop.net/sc?id=z##################################) and it eventually times out, giving me the following error: "Gateway Timeout The proxy server did not receive a timely response from the upstream server. Reference #1.8504a1cd.1126935709.194dbc25" This has been happening for the past 3 or so days....
  6. I'm having the exact same issue - it times out when trying to process.
  7. http://www.thestar.com/NASApp/cs/ContentSe...tacodalogin=yes An article about a Canadian ISP that will be implimenting free anti-virus software for all it's customers... Thoughts, comments?
  8. I've been getting similar spam to the first one posted for several months now - mostly on admin[at]------.com addresses, though.
  9. I've been getting a ton of spam from one particular place recently, and I'm now noticing that the reports are bouncing back... The address that it is bouncing back from is abuse[at]tytechnet.net...?
  10. I saw this message last week, I believe as well...
  11. Cool, I'll give it a try... thanks.
  12. Yeah... I thought of that too. I'll try popping it at home later tonite, and just leaving a copy on the server or something. Will it pop the stuff in my junk mail folder, or only if I move it to the inbox?
  13. That's a pain to do... I may try popping it and doing it that way... hehe.
  14. What do you mean? I hate waiting. I wonder if I popped my hotmail account and reported it that way....?
  15. Yeah, there isn't a forward as attachment for hotmail... If I showed all the headers and then just forwarded it, would that work maybe?
  16. Just curious if there's a way to report spam from a hotmail, specifically, but freemail in general, account. I report spam via one reporting address for about 20 different email ids, but my worst hit are my freemail accounts. I can report from my gmail account easily, but I can't figure out a way to report from my hotmail account... any ideas?
  17. D'oh! So many points. LOL. In general, I'd say the majority of ISPs are probably not as efficient or harsh on their customers when it comes to spam as we are, but I've only worked for 2 ISPs over my lifetime, so I can't comment on most of them. Cost is obviously the big roadblock for dealing with this issue. However, I think a lack of hard numbers on the actual cost incurred by ISPs because of this problem comes into play as well. As an example, I reported a spam email I received from our own network last night, and by the time I was into work today, they were already suspended. A lot of ISPs charge their customers for the costs incurred by the suspension, while others just leave them on billing until their issue is resolved. Either way, I think most ISPs try to recoop a little bit of money from the offending customers. If ISPs were actually given hard numbers of the costs associated with the cost of dealing with spam, not only internally, but also the cost of the extra bandwidth and whatnot, it would help some bigger ISPs to "see the light" and take a more aggressive stance against it. One of the major problems is, however, that the majority of spam does not originate from within any individual ISP network. Most of the spam I personally receive originates overseas (kornet, chinanet, etc)... that still costs ISPs $, and there's not a lot they can do to stop it. Part of the apparent apathy on the part of ISPs is probably the futile outlook they have on actually "fixing" the problem. A lot of UK ISPs, as well as Canadian and some US ISPs are re-introducing a bandwidth caps, and are even beginning to charge customers for bandwidth instead of speed... in the long run, that will further pass along the responsibility to the customer to keep their computers clean, so not to have to pay for the bandwidth being used by spam and spam-sending agents. Back to support. Our sales staff has very limited technical knowledge and I assume that to be common across most ISPs. They have to ask some qualifying questions like OS, RAM, USB?, etc. When it comes to software, however, and educating customers on its' proper use would either require a conference or transfer to tech support, or to train the sales staff in such matters. Either way, it's looked on as to expensive. Of the 2 ISPs I've worked for, general internet connectivity & email funcationality are the 2 common threads of internet support. Some software is also supported, like Internet Explorer, Outlook Express, Outlook, etc. While we recommend and even resell antivirus programs, other than basic support is done by McAfee, Norton, etc. But really what it boils down to is effectivness and cost. Even if an ISP forced every customer to have an uptodate antivirus, or even provided it for free, would that even insure that the majority of customers used it properly? No. The majority of people on the internet are idiots when it comes to computer security. Even people with up to date AV and firewalls get infected and have spam-agents on their computer. The other side is the cost associated with such a program, which would inevitably result in the loss of a good chunk of the customer base to competitors with a less strict policy. Only if all ISPs from any given region were to band together to impliment similar polcies and procedures, would something as cost impacting as the majority of these suggestions have been, be effecitive.
  18. It may, but it may not. I hope it never gets to that, and I'm sure ISPs are banking on the fact that personal computers will becoming increasingly more secured as more and mroe customers are educated on the importance of protecting their computers. That being said, if it gets to the point where spam is costing more than it woudl to educate customers, ISPs would turn to education as a cost-saving business model.
  19. It's not a matter of being fair. It's a matter of business. Even with a marketing campaign and price discounts for those that "claim" to have proper security, it effectively still costs the company more money. Like I stated previously, it would involve training the sales staff in technical issues, as well as offering discounts to customers who "claim" to have proper security. As much as it would help, I don't believe it falls on the responcibility of the ISP to secure and maintain their customers' computers. With regards to support of 3rd party products, if the ISP is enforcing the use of them, it would be a PR nightmare to not support them. In addition, the majority of the security software out there either has extremely expensive paid support, or pretty much no support at all. As far as educating customers ahead of time, I believe that shouldn't fall on the laps of the ISPs. I think that's an unreasonable expectation. While, as a former technical support rep for the ISP that I currently work for, I would have loved to have all the customers educated in how their computer works and how to protect it, but unfortunatly, that's just not realistic. While I can certainly understand your suggestions, I just can't see how realistically that can work in the present business model of providing internet service.
  20. Easier said than done. In addition to having to educate each new customer on installing and maintaining the programs, which would require to have a sales staff also trained as technical staff, but would also require the ISPs to provide support for these 3rd party products, as they would be "manditory" products for service. Broadband internet is barely a profitable business model at this point, and adding this to the mix would surely cost ISPs a lot more than it is worth, driving up the cost of broadband internet. Obviously, as a business, ISPs cannot impliment something along those lines. While it may help the fight against spam, it certainly wouldn't stop it, and it would be a horrible business decision. While I agree there are a lot of ISPs that need to take more responsibility. The ISP that I work for deals with these spam reports quite well. I reported spam once from my own ISP, and within 24 hours, the offending connection was removed from our network until the customer could clean the computer. I know a lot of ISPs are not that efficient in dealling with spam, but it certainly helps. I believe, as more and more spam is being reported, this will make more of a difference... the more and more spam reports sent and received will help motivate less-than-willing ISPs to take action. Trying to get businesses to take a loss to fight spam, however, is unreasonable.
  21. Yeah, that would be considered too expensive, and beyond the scope of service an ISP should/could provide. In addition, it would leave the responsibility on the ISP to make sure people maintain their computers properly. While a lot of "anti-spammers" like to blame ISPs, and for sure a lot of ISPs need to take more responsibility in these matters, but ISPs can't control and monitor every customer's connection. If 1 ISP were to force customers to have proper antivirus and firewall programs before they gave them access to the internet, the customers would view it as a money grab, and the competitors would jump all over it.
  22. We do offer access to a free firewall, as well as paid access to an antivirus program... but yeah, most people don't bother to set that stuff up themselves... that's the main problem. People just don't know how to protect themselves...
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