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Ex_Brit

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Everything posted by Ex_Brit

  1. I did and I have a few days to go yet to the 45-day mark, will wait until the last minute...am hoping they redeem themselves sufficiently to deter me from going that route.
  2. OK I heard back from Support I asked 2 questions: Can you clarify what happens when legitimate mail gets labelled as spam which does happen from time to time, will it be discarded or forwarded, labelled as such? Could you also advise, as I just renewed for a year, if I change my mind can I obtain a refund and for how long after the payment date? The answer: I am awaiting clarification from Cisco as to whether mail classified as spam will be bounced or discarded. I'm sorry but there are no refunds. So I guess more to come.....??!!
  3. OK I heard back from Support I asked 2 questions: Can you clarify what happens when legitimate mail gets labelled as spam which does happen from time to time, will it be discarded or forwarded, labelled as such? Could you also advise, as I just renewed for a year, if I change my mind can I obtain a refund and for how long after the payment date? The answer: I am awaiting clarification from Cisco as to whether mail classified as spam will be bounced or discarded. I'm sorry but there are no refunds. So I guess more to come.....??!!
  4. The actually responded to my original letter of 2 days ago but I hadn't asked those specific questions and it said to reply if I had any more, so I did. We shall see.....
  5. I've just written to them and asked a) if refunds are given, for how long after payment date and I also asked what happens when legitimate mail gets caught as spam. I'll post what they say.
  6. We need clarification of this soon so we can make plans. If they have a 60-day limit on refunds then I need that kind of info now. not the day before it happens. I still have no idea how any legit mail caught by the spam filters is going to be handled.
  7. Well that email address is the one that appears on all Paypal payments to them. So obviously it's the one to use. OK how about here: http://mail.spamcop.net/contact.php
  8. Not through a forum you can't as it's totally separate. Email service[at]cesmail.net with your user name etc.
  9. Yes Fastmail is excellent. I have had an account with them almost as long as I have with SC. I just upgraded mine to "Full" which is way more than I need really. For the time being I will stop using it as simply one of my email addresses that is forwarded to SC and instead forward SC output to it. Using IMAP I can read all the folders on my PC. If SC degrades their service any furher then I'll drop them altogether and use FM exclusively. Pity really, SC is good at what it does, apart from the odd breakdown of course. We shall see in the coming weeks exactly what is going to happen I expect.
  10. Let's hope we get a lot of clarification in the coming weeks. I've beefed up my Fastmail account just in case.....a great fallback, I hope ;-)
  11. I'm surprised as I thought it was the Inbox that was vanishing. How is one to control when legitimate emails are caught as spam? I assume the Held Mail tab at the reporting service will still have some functions? ( http://mailsc.spamcop.net/reportheld?action=heldlog )
  12. Don, email_support has just posted an announcement and it states: That makes me wonder what happens to legit mail identified as spam? If that tab wont work then there wont be any way to clear it. Surely that's a mistake and he means only in the webmail client?
  13. --> QUOTE(Darren B [at] Aug 10 2014, 08:03 PM) 89491[/snapback] This is an appalling decision, taken with no regard for the users. I have my email go to a normal POP3 account, which I used filtered email on spamcop.net to collect. I've just paid the renewal at the end of July for another year. None of my email goes direct to spamcop.net so email forwarding without the ability to specify a pop3 account to collect from is useless. In short I paid for a year and getting nothing now for my service. This is nothing short of fraud. I'd like a refund of the period after your terminating my services please. If you don't I will just make a paypal claim against you. You can't obtain a refund through these forums. You'd have to write to Spamcop at service[at]cesmail.net
  14. From what I can gather and from what others have posted, the email filtering goes on without any change. Really all that is happening is their Inbox is disappearing, meaning you can no longer use it as an email client, only for checking what is going through. Then the output has to be forwarded somewhere in order to be read, not such a huge impact as I originally thought.
  15. Then maybe you are forwarding mail to them instead, check your ISP or whomever's webmail settings.
  16. I guess that's true, assuming that option will remain, who knows as they haven't really explained? If this is simply loss of POP and IMAP then that can be worked around, but I have a feeling it's more than that. In which case I'll ask for a refund. I wrote to them saying they need to spell out for the layman exactly what is going to ha;pen, what stays and what will go etc.
  17. I just renewed in July. Yes they could at least recommend an equivalent service that is reasonably priced. From a quick glance on the web most are quite expensive as they are geared mainly towards Corporate clients. I know we shouldn't really be discussing competing services here but it would be nice if we could. BTW I notice that new clients can still subscribe - those pages aren't taken down or reworded and they certainly should be.
  18. Not blaming you Don, you guys have always been great to us. I just renewed the service too, what a ballsup this is. I did a quick look on the web for equivalent services and boy, are they expensive! I can start using my A/V software spam filtering but the whole point of using a filtering service in the Cloud was to get possibly malicious stuff off my machine and let it go into oblivion remotely. .
  19. I'm afraid I don't understand what I have to do. I wrote to questions[at]spamcop.net & I got an acknowledgement. I'm really teed off as I just renewed for another year. My letter said:
  20. Thanks for clarifying it. In my case I wan't seeing any attempt at resending in the allotted period so the messages were, I assume, lost. I'll give it another try eventually no doubt.
  21. I have no idea and I don't see any way of getting them to do that from this end. Most people wouldn't know what to do anyway I would imagine. If one could only read the emails and/or the headers for items caught in the greylist it might help.
  22. I've had to stop using it because it occasionally catches legitimate emails and, unless I can pounce on that within 30 minutes, I'm doomed and have lost that email forever. The worst part of that scenario is that one can't even read the email in the greylist interface, like one can in the SC Webmail interface so have no way really of following it up. The other aspect of that is for emails one is not sure of, it's impossible to read them to make a decision if they are good or bad. I can't be constantly monitoring it for errors. So, unless the designers can come up with a better system, I'm avoiding it for now, sorry guys.
  23. I'm a little mystified with the greylist workings. I deal a fair amount with Tigerdirect and they email me quite a lot. Despite having in my personal whitelist *[at]tigeronline.com & *[at]promo.tigeronline.com listed, some emails coming from those addresses seem to get caught in the greylist and I have to constantly allow them. For now I've disabled greylisting as I'm about to go on vacation and I will only be accessing my email about twice a week remotely (from an Internet Cafe) and don't want the hassle of having to check extra filters.
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