DavidT

The spamvertized URLs in those reports don't resolve to working websites. Perhaps action has been taken? Also, the primary purpose of SC is in dealing with the sources of email spam, not with spamvertized URLs. Looks like a lot of bogus info on the whois for reliefrecoverstrenght.link, which is something you can also use to have action taken. DT

I'm a customer of NameCheap and found them to be both responsive and responsible. I'll need to see some very convincing evidence to think otherwise.

Held mail no longer exists, so don't bother.

Bad news: the forum server move has rendered those indents as: Â Â Â Â Â DT

I don't think there are 900, much less 9,000 CESMail customers. Where did you get that number? DT

The reporting system and SCBL aren't very dependent on the SC email system. If I understand correctly, most of the data feeding the reporting side of things (the part owned by Cisco) doesn't come from people who use "spamcop.net" (or "cesmail.net") email addresses, but rather from people (and/or automated processes) submitting spam to the reporting side, and especially the submissions from "spamtrap" addresses, so taking our "Held mail reporting" out of the picture won't result in any significant change in the data flow that feeds the reporting/reputation/blacklist side. You first paragraph is all correct, but your question isn't particularly relevant, in that there won't be any significant change to the spam-reporting platform and blacklist elements of SpamCop. DT

Anyone who renewed via PayPal during the last 45 days may dispute the transaction using PayPal's resolution process--see the link I posted in the "No Refunds" topic. DT

If you paid using PayPal within the last 45 days, then you can dispute the transaction and most likely receive a refund directly from PayPal. See the link I provided earlier. DT

That's unfortunate, but thanks for answering. Those who have paid in the last 45 days may now open transaction disputes with PayPal and likely receive refunds that way. I've provided a link to the instructions in the "No Refunds" topic. DT

What about refunds to customers who will no longer be receiving the services they paid for? Please stop simply ignoring this issue. DT

I guess my public criticism during the multiple system outages in recent months have resulted in my tickets and questions being ignored, despite having paid for multiple accounts for many years. I'll update this if I receive a response. DT

I wrote two days ago and haven't received a response...good luck with that. DT

No, the forum is actually owned by the guy who owns/runs the email system--not all that separate at all. I sent an email to the "questions" address, which opened a ticket and he hasn't responded. He's clearly dodging questions about refunds. I'm thinking he might pull the plug on the forums as well. DT

Please clarify the situation on refunds, Email_Support. Will there be any? At this official page: http://mail.spamcop.net/pricing.php it says: "Refunds are cheerfully given upon request if you find that you can't use the system for some reason." None of us will be using the system soon, as the system that we paid for will no longer exist, therefore, may we request refunds? DT

...and the copyright tag on that page is from 2001. DT

The lack of mention of any refund process appears to be quite intentional. Unless something is announced by tomorrow, I'd recommend that everyone whose service should have extended past Sept. 30 file claims with PayPal ASAP. DT

--> QUOTE(Darren B [at] Aug 10 2014, 05:03 PM) 89491[/snapback] I'd like a refund of the period after your terminating my services please. If you don't I will just make a paypal claim against you. I think that if the owners don't specify a refund policy, that there will be a number of claims against them filed with PayPal. I'd been on the receiving end of such a claim (a bogus one, at that) and it's not fun, but they will take the money back from the vendor. DT

OK, I sent some questions to Questions and suggested they respond here as well. DT

Well, not yet, but that's because the last support ticket I filed was never graced with a response, so why should I expect any better outcome? I'll give it a try, but I'll also insist they show up here and answer the questions publicly--they owe us that. DT

Absolutely. Time for "Email_Support" to show up and post something about a refund policy. If not, we'll have to escalate things--there are phone numbers out there.... DT

Oh yes, it does indeed appear to be quite real, and there are questions not addressed in the announcement, such as whether those of us who are paid months past the shutoff date will receive any sort of pro-rated refund (or a complete refund for this year's fees, considering how HORRIBLE the service has been recently). I'm sure that they've lost a LOT of customers in the last few years, due to the deteriorating reliability and inadequate communications. Time to open up discussion on alternatives. DT

I rather doubt that any of the complaining had any effect whatsoever, and believe me, compared to the HORRIBLE level of service and DREADFUL communications and customer service, there should have been MUCH MORE complaining. But your other points need to be addressed, including pro-rated refunds. I'm paid up into 2015, but seriously doubt I'll see any refund, and I have two accounts. Like many here, I forward to my spamcop.net address from a number of other places, and depend on the webmail to access my messages, as I don't use a POP or IMAP client on my computer to pull down my mail. So the new forward-only arrangement will not be satisfactory for my situation. I'm assuming that the embargo on discussing alternatives to CESMail is now over, so I'd say let's have at it and woe unto the moderator that tries to stop us! :-) DT

The change in policy/access was recently revealed in this forum topic: http://forum.spamcop.net/forums/index.php?showtopic=12944 The instructions to regain CES SMTP privileges was to write to support. I can't explain why they didn't disable yours. DT

How did you send the message, via CESMail SMTP? If so, you must have applied for permission, because they took that away from all of us weeks ago. DT

As of November 2012, CES has disabled SMTP access for most users/customers. You have to contact Support in order to get it turned back on for your account.