2 Outlook 2003 problems in Software Issues Posted May 20, 2009 I would start with the basics for email and work up from there for HTML and Word as the editor. Drop all the settings back to Plain Text for viewing/reading email as well as when creating one (separate settings for both) and see if that displays the text when replying to an email. Some setups may block images in HTML messages or certain content also. Is there an Anti-Virus/Anti-spam program running that is blocking this? Does the user have webmail and does text appear when replying to this certain email (webmail will usually be plain text for the most part hopefully). Create a duplicate Outlook account on another machine and see if is it machine-specific or profile-specific. Then you will know if you need to repair Outlook or the profile or settings within Outlook. Good luck.