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Everything posted by integrate

  1. AMATEURS! Every high school computer club in America has redundant equipment. "Waiting for parts!?? Bwahahahahahaha! What's next: "My dog ate the installation manual..." Seriously? I'm embarrassed for you, CESMAIL. Ummm... no, actually, it doesn't. The First Amendment is about the relationship between citizens and government, and has nothing to do with non-government regulations on an online forum
  2. I faced the same situation -- and it wasn't a problem for years until CESMAIL stopped caring about a year ago. After the second or third fail I aggregated all my accounts into a NON-CESMAIL e-mail account, and then forwarded that one account to CESMAIL. When the Spamcop/CESMAIL system goes down (like today) I 1. turn off the forwarding from my NON-CESMAIL aggregator to CESMAIL 2. change my e-mail client to pop the non-CESMAIL aggregate account instead of CESMAIL 3. Go into the NON-CESMAIL archive -- which has copied everything that had been forwarded to CESMAIL -- and copy any e-mails I mail have missed (because forwarded to broken CESMAIL) into my NON-CESMAIL account and then wait a minute or two for the client to do it's first mail-fetch. The entire switch-over takes about three minutes -- and when CESMAIL's fixed, another three minutes to reverse
  4. I think they want us all to quit, but the parent company doesn't want to be seen as killing a viable service... so they discourage us by deliberately providing unreliable service aggravated with poor communicartions
  5. Perhaps it's just a coincidence -- but whenever I generate an e-mail to myself (placing an Amazon order, or cc'ing myself) it seems to arrive faster. My normal setup is that all e-mail is bounced through my ISP to cesmail, where it is popped by my e-mail client, which canvasses for new mail every two minutes. I've noticed a lot of processes that used to take a few minutes (for example, the bank auto-generating an e-mail acknowledgement when I do an online transaction using online banking) are now almost instant. Has anyone else noticed a similar change?
  6. I had the same experience -- no warning. Not like previous years. It's broken.
  7. What is your evidence for being sure they care? I can tell you with certainty that this kind of poor service would not persist on MY watch month after month after month if I cared -- and I expect that most members of this newsgroup hold themselves to a similar standard.
  8. Does anyone have any idea why this hasn't been done already -- other that to speculate that they just don't care any more.
  9. I think they've made a business decision to allow the system to deteriorate, and hope that all of us will just go away... they don't want the parent company to be accused publicly of actually cutting us loose, so they just make it increasingly unpleasant. I have several addresses that forward to my single cesmail account... and ever since SpamCop suddenly got predictably unreliable earlier this year, I now funnel all of them through a single "outside-of-spamcop" address which auto-forwards everything to cesmail. When I discover cesmail has gone into the crapper down I now log in to my small, local ISP, turn off the forwarding to CESMAIL and copy any "lost in space" e-mails from my ISP's user-friendly archive of everything that's been forwarded to my ISP inbox. Then I configure my e-mail client to pop the ISP instead of CESMAIL, it grabs the backlog, and henceforth pops the ISP inbox in real time. All of this reconfiguration takes three minutes, and is invisible to anyone sending or receiving e-mails (unless they want to parse the headers). This is my Spamcop Mail redundancy protocol -- which I did not need for the first ten years.
  10. I used to have all my various e-mail addresses (different hats) bounce to cesmail, where I popped. After the previous outage I reconfigured and had them all bounce to an unseen "holding" e-mail address I set up at my ISP. Everything that lands there is archived and it is ONLY that address that is forwarding to cesmail. Today -- when they went down -- I went into my desktop e-mail client and reconfigured to pop this new holding account, then I turned off the forwarding and then I pulled the small number that had already been sent on to CESmail out of the archive and into my inbox on the server. At that point my desktop pulled them down, and I've had a steady stream of on-time (but not spamcop-checked) email all afternoon. That's what we have to do now to keep up the SpamCop retaliation process against spam and spammers.
  11. It was posted by an unhappy Spamcop/Cesmail customer as an example of handling an outage SHOULD look like -- a long explanation and apology. Sorry -- I should have made this clearer.
  12. Someone at the CESMail twitter page added THIS link: http://aws.amazon.com/message/680587/
  13. THIRD! This is the THIRD outage of the month. Tres! Drei! 3!
  14. Done -- this was the first test... I hadn't even had time to test it yet. I've recovered those few that slipped through looking for the CESMAIL mail server, and now I'm capturing them at this alternate server as they come in. All I need to do now is keep an eye out for the re-boot, and toggle back to popping CESMail. If only! healthcare.gov - publicly admitted their problem - publicly put a team on it with a deadline - FIXED the problem - signed up 5.2 million new people If Spamcop was behaving like healthcare.gov is behaving TODAY it would be up and running right now.
  15. And no info. I spent five hours yesterday setting up a buffer and an on-off switch that catches and temporarily archives my mail on its way to Spamcop -- and allows me to change settings and switch my pop to that server. Whew! Five minutes from now I will be popping mail -- including anything that slipped through on its way to SpamCop and is now stuck in cyberspace. I wonder if Cisco TRYING to create a customer revolt and out-migration because they don't want the bad publicity from just pulling the plug.
  16. That's standard 2014 thinking. We're discovering, in the past month, the thinking is about a decade behind.
  17. All the years of reliable service were rewarded with years of automatic renewal. I didn't get THIS grumpy until the THIRD failure (and the concurrent THIRD "cone of silence")
  18. That's the question paying customers relying on a mission-critical business service ask all the time. What's your point?
  19. And as long as the system has avoidable vulnerabilities like that, the users will continue to "bark." Consider us watchdogs -- ignored watchdogs, if you will. WOOF!
  20. Then -- if you are committed to reliability -- you have backup power. A number of people in the last couple of days have told these forums they would be happy to pay more IF they could trust that it was being invested in improved reliability.
  21. I'm not barking "orders" -- I'm barking my expectations as a paying customer. I pay a single fee for the consortium of Cisco and CESmail, and the failures in the past month have shaken my confidence. You say their uptime has beaten your ISP? My ISP hasn't been down for more than a few minutes FOR YEARS. SPAMcop's CESmail partner has been down for a day or more twice in the past 20 days. Do the math. These guys need to improve their reliability, and that's not going to happen if they do not understand that recent history has left many loyal, long-time fans worried about their commitment to meeting 2014 standards.
  22. Okay -- that was your first crisis. I hope you understand that you now face a second crisis -- a crisis of confidence. Having two extended outages may have been acceptable back in the early days of the internet when dial-up ISP's were operating out of a geek-genius' parent's garage. It seems that CESmail is still operating on that standard, and the customer base has moved on. Read the threads during this past outage -- CESmail/Spamcop crossed a tipping point -- even with long-time, loyal customers like me. You need to develop a plan for making the service more robust -- and I do not mean little tweaks, I mean a significant upgrade to your procedures and your architecture -- and you need to communicate that plan to your customer base. Either that -- or it's time to start planning your exit strategy... because my prediction is... one more of these and you'll see an INSTANT and MASSIVE erosion of your customer base. Just to clarify -- I am not looking to change my mail service.. not at all. I'm looking to CESmail to make changes. The question is: does CESmail understand it is facing a turning point; and is it capable of rising to the challenge?
  23. I wonder if they even pay weekend staff or overtime for Saturday night emergencies. This is twice in a row where the only "progress" we saw after a weekend crash was a tweet every few hours. In the first crash, we didn't even get THAT for what... 12 hours. I'm starting to think they've "gone fishin' " when they should be takin' care of business (and takin' care of us!).
  24. It started Friday night -- and if you logged off Friday afternoon and were at an all day meeting Monday, by the time you logged on everything would look normal. Nothing was lost -- it was just held up in space for two days before getting to our inboxes.
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