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Good job JangoMail (Updated-maybe not)


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Since we are always dealing with providers that don't get it, I would like to call out one that does, Jangomail as seen in this reply. They understood the issues and given the evidence they took a reasonable step in my opinion.

Dear Steven:

We have contacted our customer, Market2Lead Inc., about your spam

complaint.

Manny Rane, from Market2Lead Inc., responded:

The guy who complained about being spammed was secured from ProspectDB.

According to their policy they contact the folks to verify info (which

saves our sales folks a lot of leg room). As stated they obtained the

names "legally, ethically, and in compliance with all laws and

regulations." So, this should fall into your guidelines.

JangoMail has notified Market2Lead Inc. that such a response is

unacceptable, and has been ordered to cease using purchased lists in

contravention of JangoMail policies immediately.

This is the only complaint that we have received for Market2Lead Inc.,

which indicates their use of purchased lists is recent. Additionally,

they provide the required information in each of their messages so you

can unsubscribe from future mailings, should you choose not to receive

their mail in the future. In light of these facts, we have placed our

customer on probation to ensure they stop using purchased lists rather

than terminating their account.

Of course, your address has been removed from their mailing list, as

you no longer wish to receive these messages.

We do take spam complaints very seriously, and we are monitoring our

customer to ensure they stop mailing to purchased lists immediately.

If you have any further questions or concerns, please reply back to me.

Sincerely,

Chris Goetzke

chris[at]us.jangomail.com

JangoMail Postmaster

888-709-4099 Support Line

937-558-0768 Direct

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Since we are always dealing with providers that don't get it, I would like to call out one that does, Jangomail as seen in this reply. They understood the issues and given the evidence they took a reasonable step in my opinion.

Maybe I jumped the gun on the good thoughts :(

An email I just received from the deputies:

don't know how that report got thru to them -- I have had

spamcop[at]us.jangomail.com set to

spamcop#us.jangomail.com[at]devnull.spamcop.net for quite a while

Thanks for letting us know -- I think I just discovered a bug.

and looking at the reports sent on that spam:

Report History:

--------------------------------------------------------------------------------

Submitted: Wednesday, April 08, 2009 13:24:41 -0400:

Last Chance Reminder: WhiteHat Webinar Apr 15th

4014927927 ( 69.41.164.16 ) To: spamcop#us.jangomail.com[at]devnull.spamcop.net

4014927879 ( 69.41.164.16 ) To: spamcop[at]us.jangomail.com

4014927867 ( 69.41.164.16 ) To: postmaster[at]800hosting.net

4014927829 ( 69.41.164.16 ) To: abuse[at]800hosting.net

4014927785 ( 69.41.164.16 ) To: postmaster[at]800hosting.com

4014927764 ( 69.41.164.16 ) To: abuse#800hosting.com[at]devnull.spamcop.net

4014927726 ( 69.41.164.16 ) To: level3[at]admin.spamcop.net

It appears they added a third party report request:

Reporting addresses:

abuse[at]800hosting.net

postmaster[at]800hosting.net

postmaster[at]800hosting.com

abuse[at]level3.net

abuse[at]level3.com

Third parties interested in reports:

spamcop[at]us.jangomail.com

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Maybe I jumped the gun on the good thoughts :(
...Indeed. Also note the invitation to violate "best practice" of not unsubscribing from services to which you have not subscribed:
<snip>

Additionally, they provide the required information in each of their messages so you can unsubscribe from future mailings, should you choose not to receive their mail in the future.

<snip>

And note the listwashing, not a good thing:
Of course, your address has been removed from their mailing list, as you no longer wish to receive these messages.
On balance, a bit clueless, IMHO.
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