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Submissions via webmail not getting reported


MyNameHere
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I posted a couple of other oddities recently that seem to have gone away.

Now when I log onto webmail I see the notice that "You can still report spam by logging into webmail.spamcop.net and selecting the spams and clicking Report as spam in the ribbon."

My problem is that today, I found three spam messages I reported by clicking "Report as spam" just sitting in my Report History as "No reports filed." The oldest one is now over 12 hours old.

????

:huh:

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  • 3 weeks later...

The frequency of this problem has declined, but I still see some spam that I quick-reported from webmail not being processed. I looked in Past Reports and saw three "No reports filed" entries from the past week. I quick-reported two spam emails this morning, and one processed and one didn't.

As before, I went into my Trash folder and forwarded the unprocessed spam by hand to SpamCop reporting. I parsed and reported it manually. As before, the parser showed no errors or "comments in red."

I guess I could contact Dom Don again, but last time I got the impression that the SpamCop reporting system doesn't have any record of why something was not processed.

I'm wondering whether the problem is on the webmail side--is there something webmail is doing when it quick-reports that sometimes prevents SpamCop from parsing the spam?

Edited by MyNameHere
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<snip>

I guess I could contact Dom again, but last time I got the impression that the SpamCop reporting system doesn't have any record of why something was not processed.

I'm wondering whether the problem is on the webmail side--is there something webmail is doing when it quick-reports that sometimes prevents SpamCop from parsing the spam?

...Yes, these are questions for Don ... but it may be better to address him as "Don" rather than "Dom." :) <g>
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