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abuse[at]xand.com


JRspamcopper
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I have reported a number of spam emails which have resulted in reports being sent to abuse[at]xand.com

I have recieved emails from support[at]xand.com saying a support ticket has been opened with a link to look at it.

However using the link takes me to a login page and the emails contain no login details.

e.g. https://support.xand.com/WorkOrder.do?woMod...mp;woID=xxxxxxx

Has anyone else encountered this? and found a way to see the reports?

I then receive an email saying the support ticket is closed. The email contains no details about what has been done if anything about the complaint.

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...Have you tried writing back to support[at]xand.com or calling one of the phone numbers listed on the login page?

Hi Steve,

As you can see I am a newbie to all of this. I had not yet edited my profile to show I am in the UK so phoning numbers in the US is not an option.

I was reluctant to email xand directly in case this triggered a whole new load of spam - although the emails and website seem genuine. Perhaps I will try this first from a throwaway account to see the response.

I was hoping someone woould say "yeah I've had this with xand and what I did was ...."

Thanks for the response.

John.

Update:

Hee, hee, hee. I emailed support[at]xand.com and got back another email saying they were raising a support ticket which gave ayet another URL to view it.

Same with that it asks me for login details.

Round and round the merrygoround goes.

Edited by JRspamcopper
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Hi Steve,

As you can see I am a newbie to all of this. I had not yet edited my profile to show I am in the UK so phoning numbers in the US is not an option.

Actually it can be cheaper than calling a UK number.

http://www.niftylist.co.uk/calls/to/usa/landline/

These are dial-through number at the prompt dial the international number starting 00 and then #.

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Actually it can be cheaper than calling a UK number.

http://www.niftylist.co.uk/calls/to/usa/landline/

These are dial-through number at the prompt dial the international number starting 00 and then #.

I'll take a look at that. The support[at]xand.com just seems to be a robot. Whatever you send to them in an email allegedly just raises a support ticket.

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