Tommy Posted May 4, 2004 Share Posted May 4, 2004 The ISP I use for email (arkansas.net) apparently uses several different mail servers, processes their mail through postini AND more confusingly, their network operations center uses a totally different domain (anc.net). After configuring mailhosts I have not been able to report spam reliably because once I get things configured it turns out the next email has gone through some different path so it's STILL considered an untrusted host. I don't have any knowledge of the network operations at my ISP. I could ask if I have to... Apparently the MX records for the domain list four different servers. Two always time out for spamcop, and the other two go wherever they go (postini ?). Maybe the other two MX records are backup servers at the ISP that respond only when postini is down. Here's my guess as to why this is complicated - Once an email goes through postini there must be two or more servers on the ISP end that can receive it, probably depending on the load and maybe some other factors. My guess is that any particular message could be routed via a finite but unpredictable combination of servers in two different domains.. I'm not savvy enough about networking to understand what might need to happen on YOUR end to make this work, but here are a few things that MIGHT make this easier for ME -- (1) When a message is rejected by the mailhosts configuration, the web pages present the URL to use for the waiver, but it's not hot-linked so I have to copy and paste it. Is this to keep the riff-raff out, or is it just an oversight? (2) If a mailhosts configuration email gets routed through the spamcop email system, why should we have to copy and paste it -- is there a way you process it directly from within the spamcop email server? (3) The waiver process has been reasonably fast (several hours during business hours) but I don't have any inkling of its status until I get the "waiver granted" email. It would be nice to be able to track it somehow, ideally with a clear indication on the mailhosts configuration page that you have received the waiver request but have not processed it yet. Maybe there IS an indication there but I didn't see it. (4) When a spam report gets rejected because it's not in the mailhosts configuration, it would be really great if you could give me a link to generate a new configuration request or apply for a waiver right from that screen. As it is, I have no idea how to proceed. What server do I need to validate? I have the name of a server where the spam processing choked, but I don't know how that relates to the ones I have already configured.... I hope this makes sense. Do I need to appeal to the marshals, er... I mean... the deputies? Should I give up on that particular email ISP? Link to comment Share on other sites More sharing options...
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