turetzsr Posted August 2, 2004 Share Posted August 2, 2004 <snip> I understand that words like "legal action" causes some people to react cynical...I would....but we are a UK company who are trying to urn a living..as we all do...spam email is a pain....but if you are busy, and there is money at steak...then it is a pain as well if your own email is bounced back and being labeled as spam (which it isn't). Therefore, it would be useful that who-ever made SpamCop, also provide some back-up. See it from my clients point of view...he can't get my emails.....and will complain to his organisation about it. If enough people complain, they will just switch to other antispam software. So..it is in your (who-ever you SpamCop is) that 'average computer literate people' like myself can find information how to solve this problem. <snip> ...It might be nice if SpamCop could do what you suggest but it can not. The reason is that it has absolutely no control over the users of its blocklist (which are ISPs or e-mail service providers). And it is these users who do the incorrect labeling about which you are complaining. By the way.. -using a hotmail or yahoo account is nice for personal email, but it is hardly a serious business email contact....thanks for the advice anyway..:-) ...If I understand correctly, that suggestion was made as something that you might do as a temporary measure and only for specific of your customers who are having this problem until you can fix things with your ISP or move to a more helpful one. <snip> -As to legal action......it is not that we will do this of course....but it would be very interesting to know...from a hypothetical point...if you do everything within reasonable knowledge to protect your laptop from hacking and virusses, and then something like SpamCop wrongly labels your email as spam..and therefore you loose time and money.....why can't you do anything about this..legally? Now..don't start all this cynical remarks again..I'm just curious...in this country (UK) you can't sue for much money anyway. 14358[/snapback] ...Again, SpamCop is not labeling your e-mails as spam (please don't use all capital letters -- that version is a registered trademark of Hormel Corporation -- see spam and the Internet, especially the third paragraph.). Therefore, if you have any legal recourse it is against the ISPs or e-mail providers that are misrepresenting your e-mails as spam. Link to comment Share on other sites More sharing options...
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