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Why not use abuse-mailbox listed in whois info

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I've been getting a bunch of spam from here.  Why doesn't spamcop use the "abuse-mailbox" instead of the "e-mail" address?  All the spam complaints are being sent to the mandy address and I'm not sure that's where the ISP wants the complaints to go.


% Abuse contact for ' -' is 'vrvinfinity@gmail.com'

inetnum: -
netname:        INFINITY
descr:          VRV Infinity Broadband India Pvt. Ltd.
admin-c:        AC1417-AP
tech-c:         MA954-AP
country:        IN
mnt-irt:        IRT-INFINITY2-IN
mnt-by:         MAINT-IN-IRINN
mnt-routes:     MAINT-IN-INFINITY2
status:         ASSIGNED PORTABLE
last-modified:  2016-12-05T12:14:33Z
source:         APNIC

irt:            IRT-INFINITY2-IN
address:        233, Silver Plaza, Kailash Nagar, Sodal Road,Jalandhar,Punjab-144004
e-mail:         mandy.dun22@gmail.com
abuse-mailbox:  vrvinfinity@gmail.com
admin-c:        AC1417-AP
tech-c:         MA954-AP
auth:           # Filtered
mnt-by:         MAINT-IN-INFINITY2
last-modified:  2016-03-28T12:23:36Z
source:         APNIC

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Sometimes the ISP has ask SpamCop to use a different email address.  Hopefully the ISP wants to separate spam Reports to highlight reports from SpamCop for actions.

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On 2/18/2019 at 9:10 AM, Nexttime said:

abuse-mailbox: vrvinfinity@gmail.com

I don't see the abuse-mailbox in the SpamCop cached whois, but I do see it in the APNIC whois.  My guess would be this is part of why it does not use it.

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