BrianL Posted March 24, 2005 Share Posted March 24, 2005 SpamCop tells me that e-Bay refuses SpamCop reports. Rian W. on behalf of Bill Cobb (President of eBay North America) tells me that e-Bay does not refuse reports from SpamCop. It isn't the end of the world - either way - but it is dissappointing that two supposedly credible sources have such diametrically contradictory positions about what should be a simple fact. Here is supporting documentation: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - From: On behalf of Bill Cobb [billcobb[at]ebay.com] Sent: Sunday, February 13, 2005 1:11 PM To: BrianL Subject: Re: questions about eBay fraud policies (KMM27861709V62382L0KM) Hello Brian, Thank you for your email to Bill Cobb. Bill has requested that I respond on his behalf. I appreciate your comments and concerns and look forward to addressing them. I understand your concern regarding Spoof and Phishing emails. I assure you that we do take these reports very seriously. We do everything that we can to stop these emails, and prosecute those who are responsible. We team up with law enforcement agencies across the world to try and eliminate these problems. I invite you to visit the eBay security center at the following link: http://pages.ebay.com/securitycenter/index.html The error you received when you tried to report your email from spam Cop does not seem to be one sent from eBay. I don't show that any email like that was received at our spoof[at]ebay.com email address from you in the recent past. You may be best off just forwarding those emails to spoof[at]ebay.com from the regular email program. As far as emails that are sent from eBay, you can sign in to your my eBay page and click the eBay preferences link on the left side, under the My Account heading. From that page, you can click the notification preferences change link, and set the eBay notifications that will be sent to you via email. Any email that is sent about your account from eBay will be able to be verified from your My Messages section of my eBay. eBay will never ask you to provide sign-in passwords, credit card numbers, or other sensitive information through email. If we request information from you, we will always direct you back to the eBay site. With very few exceptions, you can submit the requested information through your "My eBay" page. If you would like more information about spoof emails and how you can help protect yourself I would encourage you to visit these two links: http://pages.ebay.com/help/policies/id-acc...heft-spoof.html and http://pages.ebay.com/education/spooftutorial/ I feel confident in saying that the email you received this morning was not from ebay. While these emails are getting better and better at looking like they are from us, ebay will not request information like that through email, and by signing in to your my eBay account, you would be able to see the status of your account there. Again I thank you for your email and the opportunity I have had to assist you. I appreciate you being a part of the eBay community. Regards, Rian W. on behalf of Bill Cobb President eBay North America _____________________________________________ Original Message Follows: ------------------------- Dear Mr. Cobb As a nearly five year registered eBay user, a primary concern of mine is fraud and abuse. I get a large number of spoof / phishing e-mails purporting to be from eBay, asking me to click and update my personal information. I try to report all of these to spoof[at]ebay.com. After registering with eBay (but prior to eBay's refined policy to limit address exposure to spammer harvesters), my rate of spam has increased to more than 1000 times what is was prior to that. As a result, I have employed SpamCop to filter my e-mail. This morning I received another message appearing to be an eBay spoof, requesting updated information under threat of eBay account closure. I tried to report it to eBay through SpamCop. This is part of what I got back: Parsing input: https://signin.ebay.com/saw-cgi/ebayisapi.d...iveworld_us_ans wer_center&ruproduct=user [report history] <http://mailsc.spamcop.net/mcgi?action=showhistory;slice=issueid;val=45738258> Routing details for 220.127.116.11 <http://mailsc.spamcop.net/sc?action=showroute;ip=18.104.22.168;typecodes=1 7>[refresh/show] <http://mailsc.spamcop.net/sc?action=rcache;ip=22.214.171.124> Cached whois for 126.96.36.199 : network[at]ebay.com Using abuse net on network[at]ebay.com abuse net ebay.com = spam[at]ebay.com, spoof[at]ebay.com, postmaster[at]ebay.com Using best contacts spam[at]ebay.com spoof[at]ebay.com postmaster[at]ebay.com spoof[at]ebay.com refuses SpamCop reports Using spoof#ebay.com[at]devnull.spamcop.net for statistical tracking. My first question is: what is e-Bay's real level of commitment to fighting fraud, if Bay is refusing reports of fraud merely because they come via SpamCop? My second question is: Apparently this particular message actually came from a domain with 'ebay' in the name. This led me to wonder if it could have been legitimate. I cannot retrieve it now, because it was reported through SpamCop. I logged in to eBay and hunted for some time, and found no evidence that my account might expire, but I remain concerned. Do I need to do something to remain a registered user in good standing? Sincerely, BrianL Link to comment Share on other sites More sharing options...
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