Changed Mail server, Mailhost registered, not showing?

[IrvSp]

I had to change my SMTP server. Noticed I was NOT getting return e-mails from submission and realized I had to register the new SMTP server. Did that, and got the confirmation back that it was a success...

=========

Hello SpamCop user,

Thank you for registering your mailhost (TWC) with spamcop.

=========

Well, I send in a few today (it was registered yesterday) and I'm not getting the responses back?

Look at MAILHOST tab, the only the original 2 are showing? Is there a limit on how many you can have?

[Lking]

You mailost configuration will/should not affect where your notifications are emailed.  It does affect whether you report servers in you email path - not a good thing.

7 hours ago, IrvSp said:

Is there a limit on how many you can have?

No there is not a known limit.  I report spam received by several accounts on several servers. I have more than 10 host/domains listed.  Other people have their email forwarded through several (more than one) servers, each which adds an entry in the list

Have you checked  Change Email address or name under the Preference tab?   I have not heard of these preferences changing, but in the long run bits can randomly change.

If all looks OK let us know.

[IrvSp]

14 hours ago, Lking said:

Have you checked  Change Email address or name under the Preference tab?   I have not heard of these preferences changing, but in the long run bits can randomly change.

If all looks OK let us know.

My ISP has made some changes to their POP3 mailserver and that has caused me some problems (Spectrum). They directed me to change SMPT server, and that 'broke' Spamcop from sending me back e-mails for ones I sent it. So I followed the process to add new mailhosts, but it isn't happening.

Here is my MAILHOSTS, take today, and the same it has been for a long time:

I got TWO of these for differences and I followed the instructions:

I then got 2 of these back:

Still, my MAILHOSTs were not updated?

I also have 'Notify me of replies' checked but I'm not getting notices? Found your reply when I came in here?

[Lking]

I see two issues

1. Missing notifications of submitted spam
2. mailhost configuration

Taking one step at a time:

While you are talking with your ISP,  ask them if they are blocking email from SpamCop.  Some ISP in an over zealous effort to keep spam out of users inbox, block any email that contain the word "spam"  i.e. spamCop.net  This could explain the missing notifications.

[IrvSp]

The missing notifications of submitted spam is what sent me looking why and I think it was the Mailhost.

Configuration, well that is the root problem for me, it isn't.

I have been getting emails for submitted spam all along. Once it seems my SMTP server was change they stopped.

Actually, Spectrum bought my ISP and Time Warner. Prior to that, my ISP used Road Runner, and mail passed through the TWC RR servers to my ISP, and I could also use the TWC servers with my ISP's email UID and PW. Now they are combined into one for Webmail for instance. I can check the spam folders on webmail and I have gotten no Spamcop e-mail in there either.

Now it is possible they have tightened up spam, RR wasn't too good, compared to GMail for instance of stopping that before you knew about it. I'd get 4 or more spam emails a day and sometimes 10 or more.

Again, I didn't even get email about your response, just saw it as I decided to check here... wonder if they 'shutdown' Spamcop emails as they get too many of them? They have done this before. I couldn't get a receipt from my Travel Agent. He swore he sent the confirmation and tried a few times and it didn't get through. Sent it to me Gmail and I got it. Called Spectrum and they called me a day later, his ISP's mail server was blacklisted due to too many spam and messages per day...

Still, why wasn't my MailHost's updated?

Is there somebody I should contact?

[IrvSp]

1 hour ago, Lking said:

While you are talking with your ISP,  ask them if they are blocking email from SpamCop. 

You have to be kidding... calling Spectrum with e-mail problems is a waste of time! Even with the need to change SMTP servers I couldn't get that answer from them but another neighbor who DID get that answer. It depends on who picks up the call. Most of the time the standard answer is 'check on Webmail'. Using an e-mail Client like Thunderbird like I do, 'call Thunderbird' or ''we do not support using Thunderbird (they did before publishing how to set it up)'

Even IF they were able to ascertain that Spamcop was blocked, they would never unblock them based on my say so... especially without PROOF.

[IrvSp]

Hmm, this just came in?

================

Hi IrvSp,

Lking has posted a comment on a topic, Changed Mail server, Mailhost registered, not showing?

Go to this post: http://forum.spamcop.net/topic/42750-changed-mail-server-mailhost-registered-not-showing/?do=findComment&comment=149438

-- SpamCop Discussion

==================

Link is not good though???

Sent @ 11/22/2019 11:49:56 AM which matches probably 3rd one above... I am SURE I'm having email problems.Wife sent me email and I never got it.  That was 9:20AM my time, at noon sent a 'test' message and I got it immediately... Still doesn't explain why my MailHost is no adding new ones?

 

[Lking]

20 hours ago, IrvSp said:

Link is not good though???

Wen I click on the link in your post above,  I go directly to my post starting

23 hours ago, Lking said:

see two issues

Going back to your original post you identify two issues, the same two issues I suggested in my last post

 

23 hours ago, Lking said:

I see two issues 

1. Missing notifications of submitted spam
2. mailhost configuration

These two issues are NOT related on the SpamCop end. 

• notification of spam submitted to submit.{your private code}{AT}spam.spamcop.net are sent to the email address identified in the <preferences> tab of spamcop.net.  Notification email are send from a mailbox at the spamcop.net domain.
• Your mailhost configuration under the <Mailhosts> tab is use by the parser ONLY.  The information in the header/body of the email sent to you and returned by you,  traces the path the email followed through your ISP servers and any forwarding you may have implemented.  This information is used by the spamcop parser application to distinguish between your ISP host and others in the path the spam has taken.

One dot point above does not effect the other.  The common nod in issues of the dot points is your ISP. 

Users of SpamCop have in the past experienced problems, off and on, with any number of ISPs, mostly related to the ISP's less than informed effort to manage spam.   And yes, ISPs have filtered out emails from spamcop.net because they "see" the letters "s p a m' somewhere in the email header - dumb yes, but reality.  It is also experienced that the problem may clear up without acknowledgement that the ISP changed anything.  Another ISP related issue is the ISP blocking your submitted spam because 1) you send so many emails 2) again they see the word spam 3) they see you sending the spam they let you receive.  You can check this issue by submitting spam and then logging into your account to make sure what you submitted was received.  If the spam was processed of course you should receive a notification. If the submit was not received by the parser, talk to your ISP.  If the Notification was not received by the email address show in your <preferences> tab, talk to your ISP.

I have ex-wives that were more communicative than some ISPs.  The obvious answer, 'get a new ISP' is not available to all, I know.  By choice I live on the ragged end of the internet and have only one (think god) provider and only one path back to civilization.  My solution to getting material to/from spamcop  (and others) is a VPN.   This way ALL my traffic is encrypted from my PC to my VPN provider's server and then where it is really going becomes available.  Century Link only see that all my traffic goes to one place.

Mailhost configuration.  From your second post in this thread

On 11/22/2019 at 9:22 AM, IrvSp said:

My ISP has made some changes to their POP3 mailserver and that has caused me some problems (Spectrum). They directed me to change SMPT server, and that 'broke' Spamcop from sending me back e-mails for ones I sent it. So I followed the process to add new mailhosts, but it isn't happening.

Your ISP reconfiguring their servers, changing POP3/IMAP, changing the path through their servers will not affect JUST email from spamcop.  If you still get other email sent to the address on file with spamcop you SHOULD get email from spamcop.  UNLESS during the reconfiguration you ISP changed the filters of incoming email to block spamcop.net

Lost of things to look at in this post.  Validate the path to and from the spamcop parser as suggested above *** your mailhost configuration IS NOT this problem ***

If we ran the world this would be so much simpler AND ISPs would live in the 4 ring of hell!

[IrvSp]

OK, I have a GMAIL account, I'll change my preference to that.

Spectrum it appears on Nov. 15th or so made a change to the servers. Something to do with IMAP but it caused other changes too. I think it was the implementing of RFC-2971 that I saw in the Spectrum forms complaining about e-mail.

[Lking]

1 hour ago, IrvSp said:

I'll change my preference to that.

Let us know helps resolve the problems.

[IrvSp]

2 hours ago, Lking said:

Let us know helps resolve the problems.

Well I haven't had one to send off yet.

Still not getting notices, but that probably Time Warner. However the spam folders do not show I have it in there either? However, as I did post yesterday @ 02:57 PM I did get that notice?

I would think this is a Spectrum problem though. As I said before, there are other e-mails not getting through I suspect, I do know of a few.

Still, why have my MAILHOSTS not changed on my SPAMCOP page tab as I've shown above? I tried to register them, got the emails back as well as the confirmation? Am I missing something else I have to do?

[IrvSp]

On 11/23/2019 at 2:55 PM, Lking said:

Let us know helps resolve the problems.

Nope, I sent 3 reports off yesterday using my new SMTP server which was confirmed as OK and no response back.

On top of that, I did get notice of your post:

First column is when my mail server got the message, the 2nd when it was sent. 6 hour delay. Some it seems I NEVER get? It does show it was sent right after you posted it at least,

Could the problem be between SpamCop and Spectrum? I've asked Spectrum and got a useless response, call SpamCop...

[IrvSp]

On 11/22/2019 at 11:49 AM, Lking said:

I see two issues

1. Missing notifications of submitted spam
2. mailhost configuration

 

OK, got ONE problem solved, and it was MY fault partially.

I use Mail Washer Pro as a pre-screener for mail. It is the one that will send my spam to SpamCop. Today it hit me, I didn't change my SMTP server in it. So I did that and it seems by its log the spam was sent:

*********************************************************************************************
Firetrust Mailwasher 2010 version: 843  Created 11-26-2019
*********************************************************************************************
11-26-2019 11:15:26.841    SMTPprotocol    SMTP Transaction Error Dump
11-26-2019 11:15:26.841    SMTPprotocol    220 Welcome to Road Runner. WARNING: *** FOR AUTHORIZED USE ONLY! ***
11-26-2019 11:15:26.841    Unknown    220 Welcome to Road Runner. WARNING: *** FOR AUTHORIZED USE ONLY! ***
11-26-2019 11:15:26.841    Unknown    EHLO IRV8700<CRLF>
11-26-2019 11:15:26.841    Unknown    250-dnvrco-cmomta03 hello [184.88.29.70], pleased to meet you
11-26-2019 11:15:26.841    Unknown    250-HELP
11-26-2019 11:15:26.841    Unknown    250-AUTH LOGIN PLAIN
11-26-2019 11:15:26.841    Unknown    250-SIZE 30000000
11-26-2019 11:15:26.841    Unknown    250-ENHANCEDSTATUSCODES
11-26-2019 11:15:26.841    Unknown    250-8BITMIME
11-26-2019 11:15:26.841    Unknown    250-STARTTLS
11-26-2019 11:15:26.841    Unknown    250 OK
11-26-2019 11:15:26.841    Unknown    NOOP<CRLF>
11-26-2019 11:15:26.841    Unknown    250 2.0.0 OK
11-26-2019 11:15:26.841    Unknown    MAIL FROM:<email address is here><CRLF>
11-26-2019 11:15:26.841    Unknown    250 2.1.0 <email address is here> sender ok
11-26-2019 11:15:26.841    Unknown    RCPT TO:<submit.cjgROtGXz29hJbGP@spam.spamcop.net><CRLF>
11-26-2019 11:15:26.841    Unknown    250 2.1.5 <submit.cjgrotgxz29hjbgp@spam.spamcop.net> recipient ok
11-26-2019 11:15:26.841    Unknown    DATA<CRLF>
11-26-2019 11:15:26.841    Unknown    250 2.0.0 ZdUqitFhDpRIkZdUsiLOJT mail accepted for delivery

So today it was sent to SpamCop using my change SMTP server and the one I added, got confirmed email back that is was added, but doesn't show?

It is now 25 minutes later and I have NOT gotten a response back?

What could be wrong?

EDIT 12:15PM

Went to SPAMCOP.NET, found this:

==========

Submitted: 11/26/2019, 11:20:06 AM -0500:
=?UTF-8?B?NzAlIG9mIEFtZXJpY2FucyBxdWFsaWZ5IGZvciBoZWFsdGggY2FyZSBkaXNjb3VudHM...
No reports filed

===========

Never got an e-mail and can't figure out what to do with the above?

 

[Richard W]

I think your ISP changes and your not receiving replies are related, but not really.  Just because your smtp settings change in your mail client, doesn't mean the path of your incoming mail changes.  I'm not sure what you are expecting to see as a new mailhost.  The address you are submitting for mailhost setup is a rr.com address and that mailhost already exists in your account.  I see the November 18 mailhost config email was sent to a different LHS address than your SC account is under,  but the host is the same.

As far as not getting responses to submitted spam, it comes down to 'did the submission reach us?'.  It could be a problem of your ISP blocking the submissions with their outgoing spam filters, so the submissions don't reach us, or your submissions reach us but your ISP blocks our replies.

I do see some submissions in your account from today, so at least those submissions are reaching us.  If you didn't get replies then you know the problem is your ISP blocking the replies.

If the submissions are reaching us, as they are and you saw at least the one in your report history, there will be an "Unreported spam" link on the main SpamCop page.  Clicking that will take you to the first submission, where you can complete the reporting process.

If the unreported spam link is not there, your submissions did not reach us.

Richard

[IrvSp]

OK, finally got an email back:

Came in @ 1:47 today for 5 reports:

==================

 

SpamCop is now ready to process your spam.

Use links to finish spam reporting (members use cookie-login please!):
https://www.spamcop.net/sc?id=z6595502395z99137f909f34abead83e********
https://www.spamcop.net/sc?id=z6595502396z2b08a7a687036075a0*********
https://www.spamcop.net/sc?id=z6595502397z1602155e053b61c66**********
https://www.spamcop.net/sc?id=z6595502399z8e0fa71bc6ff1b5b*********
https://www.spamcop.net/sc?id=z6595502400z635a14efd462a8a6ffb*******

The email which triggered this auto-response had the following headers:
 Return-Path: <my email address>
Received: from vmx.spamcop.net (prod-sc-smtp6.sv4.ironport.com [10.8.129.216])

3 minutes ago, Richard W said:

If the submissions are reaching us, as they are and you saw at least the one in your report history, there will be an "Unreported spam" link on the main SpamCop page.  Clicking that will take you to the first submission, where you can complete the reporting process.

If the unreported spam link is not there, your submissions did not reach us.

Richard

I do have some there now,

=============

Submitted: 11/26/2019, 1:43:17 PM -0500:
Are you looking for savings on your car insurance?
No reports filed

Submitted: 11/26/2019, 1:43:17 PM -0500:
=?UTF-8?B?UHJvdGVjdCBZb3VyIENhciAmIFdhbGxldCB3aXRoIGFuIEF1dG8gV2FycmFudHk=?=
No reports filed

Submitted: 11/26/2019, 1:43:17 PM -0500:
=?UTF-8?B?V2UgaGF2ZSBhIHN1cnByaXNlIGZvciBLaG9scyBTaG9wcGVycw==?=
No reports filed

Submitted: 11/26/2019, 1:43:17 PM -0500:
Compact and lightweight-TL900 headlamp
No reports filed

Submitted: 11/26/2019, 1:43:17 PM -0500:
=?UTF-8?B?V2UgaGF2ZSBhIHN1cnByaXNlIGZvciBLaG9scyBTaG9wcGVycw==?=
No reports filed

Submitted: 11/26/2019, 11:20:06 AM -0500:
=?UTF-8?B?NzAlIG9mIEFtZXJpY2FucyBxdWFsaWZ5IGZvciBoZWFsdGggY2FyZSBkaXNjb3VudHM...

7015568**** ( 3.8.157.6 ) To: abuse#amazonaws.com@devnull.spamcop.net

=====================

Only the LAST one has a link?

So it seems it was my problem not setting the MailWasher to a working SMTP site. Yes, it is on Road Runner too but I though it needed to be added as the 'name' was different?

Thanks, it seems to be OK, other than I'm not getting the return mail in a timely manner nor any notification from this forum most of the time, probably Spectrum...

[gnarlymarley]

On 11/21/2019 at 10:24 AM, IrvSp said:

I had to change my SMTP server. Noticed I was NOT getting return e-mails from submission and realized I had to register the new SMTP server. Did that, and got the confirmation back that it was a success...

I have not seen this happen to me when I changed servers.

On 11/26/2019 at 12:04 PM, Richard W said:

I think your ISP changes and your not receiving replies are related, but not really.  Just because your smtp settings change in your mail client, doesn't mean the path of your incoming mail changes.  I'm not sure what you are expecting to see as a new mailhost. 

IrvSp, When you logged into your reporting account, were you greeted with a reject or bounce message on the reporting page?  I have seen gmail bounce the replies for me and it stopped the replies.

[IrvSp]

No, I saw what I posted above on Nov. 26th. Reports waiting for me to finish.

I assumed it was due to the possible IP Address of the SMTP server so I added the SMTP sever, and it finally started to work again. It sent the return e-mails to GMAIL.COM, but I've since edited that to go where I wanted it.