mikeobrien Posted February 25, 2023 Share Posted February 25, 2023 I haven't gotten any email via Spamcop since last night some time. My actual mailbox is working fine. Anyone else seeing this problem? Quote Link to comment Share on other sites More sharing options...
petzl Posted February 25, 2023 Share Posted February 25, 2023 (edited) 5 hours ago, mikeobrien said: I haven't gotten any email via Spamcop since last night some time. My actual mailbox is working fine. Anyone else seeing this problem? Sent a test not bouncing but not yet received? Now 3 hours nothing? Edited February 26, 2023 by petzl Quote Link to comment Share on other sites More sharing options...
sgardiner9 Posted February 25, 2023 Share Posted February 25, 2023 I have not recieved any forwarding emails from spamcop.net since Friday Feb 24 at 12:21 PM Central time. I have changed my forwarding email in spamcop.net preferences and did not get a conformation email. Quote Link to comment Share on other sites More sharing options...
RobiBue Posted February 26, 2023 Share Posted February 26, 2023 (edited) I did receive a mailbox bounce for my gmail account, but when I tested it, it worked, so I went ahead and claimed "problem solved" and was able to parse and send reports. Bounce error Your email address, x-x-x-x-x@gmail.com has returned a bounce: Subject: Delivery Status Notification (Failure) Reason: 5.3.0 - Other mail system problem 550-'5.7.26 The MAIL FROM domain [bounces= Please ensure your email account is reliable, then click below: [Problem Resolved] News: (Last Modified: 12/10/2022, 11:15:23 AM -0600) albeit I do not receive confirmations, so it is possible that SC is blocking gmail.... (as this is already the second time I have had to reset the bounce count...) Edited February 26, 2023 by RobiBue added (...second time...) Quote Link to comment Share on other sites More sharing options...
petzl Posted February 26, 2023 Share Posted February 26, 2023 1 hour ago, RobiBue said: I did receive a mailbox bounce for my gmail account, but when I tested it, it worked, so I went ahead and claimed "problem solved" and was able to parse and send reports. Bounce error Your email address, x-x-x-x-x@gmail.com has returned a bounce: Subject: Delivery Status Notification (Failure) Reason: 5.3.0 - Other mail system problem 550-'5.7.26 The MAIL FROM domain [bounces= Please ensure your email account is reliable, then click below: [Problem Resolved] News: (Last Modified: 12/10/2022, 11:15:23 AM -0600) albeit I do not receive confirmations, so it is possible that SC is blocking gmail.... (as this is already the second time I have had to reset the bounce count...) This is to do with SpamCop email not forwarding email to accounts Mine is a Gmail one. Quote Link to comment Share on other sites More sharing options...
RobiBue Posted February 26, 2023 Share Posted February 26, 2023 I understand, and that's why I mentioned it: it was a report (or multiple actually) I sent from my gmail account to SC, and SC always sends me a confirmation email when the parse is ready... but I never got one, so I went to the SC reporting page and lo and behold, there was that message about the bounce... so yes, it's about SC email not being able to forward (or send in my case) emails to gmail...SC did receive my submission, but wasn't able to send the confirmation parser links back... I'm just thinking: could it have to do with the actions taken in this YouTube video https://youtu.be/GEbn3nHyKnA? the video is probably a bit overdramatized, but I noticed some "spam" mentioned in there... and it's (cough cough) google and (cough cough) cloudflare... Quote Link to comment Share on other sites More sharing options...
sgardiner9 Posted February 26, 2023 Share Posted February 26, 2023 I appear to be having this same issue. I'm forwarding my spamcop email to a yahoo.com account. Is this happening to all spamcop users or just a few? I don't see any annoucements of issues in the spamcop forums. Google new does not have any spamcop outages listed, Quote Link to comment Share on other sites More sharing options...
mikeobrien Posted February 26, 2023 Author Share Posted February 26, 2023 Looks like the forwarding service is down hard, but the web site is still up, so Google and others are not reporting an outage. HELP! Anybody home at Spamcop? I’m worried it’s blackholeing all incoming mail! Quote Link to comment Share on other sites More sharing options...
petzl Posted February 26, 2023 Share Posted February 26, 2023 22 hours ago, petzl said: Sent a test not bouncing but not yet received? Now 3 hours nothing? Still no mail today SpamCop forwarding been down around 24 hours or more! Quote Link to comment Share on other sites More sharing options...
sgardiner9 Posted February 26, 2023 Share Posted February 26, 2023 I don't see on the help pages anywhere we can check status or post system outages. Or email, call or contact a admin or real person I think I clicked on a link to report this issue and it brought me to another link that I submitted. This does not seem to be going anywhere. Might be time to move off Spamcop. I converted my compuserve.com email to spamcop way back when. Quote Link to comment Share on other sites More sharing options...
Lking Posted February 26, 2023 Share Posted February 26, 2023 19 minutes ago, sgardiner9 said: Or email, call or contact a admin or real person Have you tried Richard W on the <Staff> page? I am a user/volunteer and only have access to the forum. Quote Link to comment Share on other sites More sharing options...
petzl Posted February 26, 2023 Share Posted February 26, 2023 (edited) 7 minutes ago, Lking said: Have you tried Richard W on the <Staff> page? I am a user/volunteer and only have access to the forum. Sent a web page report via the help section, Monday morning in Australia. Sunday in U.S. Edited February 26, 2023 by petzl Quote Link to comment Share on other sites More sharing options...
atarspam Posted February 27, 2023 Share Posted February 27, 2023 I've had this "your email is bouncing" message too. I just looked up the error code in the bounce, 5.7.26 and it says "This message does not have authentication information or fails to pass authentication checks (SPF or DKIM). To best protect our users from spam, the message has been blocked." - see https://support.google.com/a/answer/3726730?hl=en This suggests a problem at the SpamCop end. I sent a message through https://www.spamcop.net/fom-serve/cache/401.html so hopefully this gets fixed soon. Quote Link to comment Share on other sites More sharing options...
xebeche Posted February 27, 2023 Share Posted February 27, 2023 I haven't done any reporting on the weekend, but since I restarted this morning I also received no automatic notifications from spamcop.net ("Subject: [SpamCop] has accepted 1 email for processing"). I also sent a message as @atarspam suggested. Quote Link to comment Share on other sites More sharing options...
gnarlymarley Posted February 27, 2023 Share Posted February 27, 2023 I had seen this problem years ago when gmail had change how they did their spam filters. I did not see it this weekend with my two spam reports. Maybe timing? Quote Link to comment Share on other sites More sharing options...
karlf Posted February 27, 2023 Share Posted February 27, 2023 4 different @spamcop.net accounts, none have received any email since Saturday. Direct emails to the account work, just not sending to @spamcop.net. Quote Link to comment Share on other sites More sharing options...
Richard W Posted February 27, 2023 Share Posted February 27, 2023 Our apologies. This should all be fixed now, save some propagation. Last week Ops moved our servers around to new IP addresses. A mistake was made in the SPF record for our main nat IP, 184.94.240.88, listing .89 instead. This resulted in gmail and many other services rejecting mail due to spf fail. On top of this, the IP ended up on the Spamhaus XBL, resulting in many many more systems rejecting mail from that nat. The IP has been removed from XBL so any ongoing issues with that are likely cache related. The SPF record was fixed overnight and I'm seeing system mail into my Gmail account so gmail has opened the gates. Any other systems with ongoing issues could be propagation or cache related. Also, my apologies to those that wrote directly over the weekend and did not receive a reply. I was working with various Talos teams behind the scenes all weekend. But, because the mail answers were coming from the same nat IP, the same systems not accepting system mail or mail forwards also reject my mail. Quote Link to comment Share on other sites More sharing options...
karlf Posted February 27, 2023 Share Posted February 27, 2023 Thank you! Quote Link to comment Share on other sites More sharing options...
mikeobrien Posted February 27, 2023 Author Share Posted February 27, 2023 Hope the caches update soon. I'm still getting nothing via Spamcop. Test emails are being blackholed. Quote Link to comment Share on other sites More sharing options...
petzl Posted February 27, 2023 Share Posted February 27, 2023 3 hours ago, Richard W said: The SPF record was fixed overnight and I'm seeing system mail into my Gmail account so gmail has opened the gates. Any other systems with ongoing issues could be propagation or cache related. Did a test over a hour to @spamcop which forwards to my Gmail -- nothing! Quote Link to comment Share on other sites More sharing options...
sgardiner9 Posted February 28, 2023 Share Posted February 28, 2023 I did a test to my @spamcop.net over 4 hours ago with no emails forwarded to my .yahoo.com account. Are only a few people using forwarding? A long time ago I could get my email at webmail.spamcop.net but had to forward all email to another account after a certain date. I thought forwarding was the only way to use spamcop. I would think there would be more spamcop users screaming this is not working. Quote Link to comment Share on other sites More sharing options...
petzl Posted February 28, 2023 Share Posted February 28, 2023 13 minutes ago, sgardiner9 said: I did a test to my @spamcop.net over 4 hours ago with no emails forwarded to my .yahoo.com account. Are only a few people using forwarding? A long time ago I could get my email at webmail.spamcop.net but had to forward all email to another account after a certain date. I thought forwarding was the only way to use spamcop. I would think there would be more spamcop users screaming this is not working. Not working for me either! posted a test 4 hours ago today one yesterday also nothing Quote Link to comment Share on other sites More sharing options...
atarspam Posted February 28, 2023 Share Posted February 28, 2023 I just got a Quote [SpamCop] has accepted 1 email for processing email, so at least for those messages, this seems to be fixed. Quote Link to comment Share on other sites More sharing options...
petzl Posted February 28, 2023 Share Posted February 28, 2023 (edited) 32 minutes ago, atarspam said: I just got a email, so at least for those messages, this seems to be fixed. That's ALL it will do! Does not Forward your SpamCop email to your email account remains still broken. NEVER a good idea to fix something not broken on a Friday then disappear for weekend. Tried a new forwarding address got the "[SpamCop] Email Delivery Confirmation" Please confirm email delivery for SpamCop account: X Click here: Confirmation worked. but still won't forward email to any account you have! Edited February 28, 2023 by petzl Quote Link to comment Share on other sites More sharing options...
petzl Posted February 28, 2023 Share Posted February 28, 2023 13 hours ago, Richard W said: Our apologies. This should all be fixed now, save some propagation. Last week Ops moved our servers around to new IP addresses. A mistake was made in the SPF record for our main nat IP, 184.94.240.88, listing .89 instead. This resulted in gmail and many other services rejecting mail due to spf fail. On top of this, the IP ended up on the Spamhaus XBL, resulting in many many more systems rejecting mail from that nat. The IP has been removed from XBL so any ongoing issues with that are likely cache related. The SPF record was fixed overnight and I'm seeing system mail into my Gmail account so gmail has opened the gates. Any other systems with ongoing issues could be propagation or cache related. Also, my apologies to those that wrote directly over the weekend and did not receive a reply. I was working with various Talos teams behind the scenes all weekend. But, because the mail answers were coming from the same nat IP, the same systems not accepting system mail or mail forwards also reject my mail. Does not Forward your SpamCop email to your email account remains still broken. Tried a new forwarding address got the "[SpamCop] Email Delivery Confirmation" Please confirm email delivery for SpamCop account: X Click here: Confirmation worked. but still won't forward email to any account you have! Quote Link to comment Share on other sites More sharing options...
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