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Reporting System outages/instability


Jeff G.
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News: (Last Modified: Monday 2005/12/05 08:39:38 -0500)...

Occasional system outages and error messages.

We are still encountering some error messages and system outages. These may take the form of error messages when retrieving a page on the reporting system or a failure to be able to log in. If you encounter these situations, please wait a couple of minutes and try again. Please do not change your password unless you are certain that you have forgotten your password and need a new one. Thanks for your patience.

The email system is not affected by the above problems.

Thanks to DavidT for the notice.

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A drop started at about 11:30 EST -0500 (16:30 UTC -0000), recovery started at about 11:35 EST -0500 (16:35 UTC -0000), and recovery completed at about 11:45 EST -0500 (16:45 UTC -0000). The Parser is still "SpamCop v 1.514".

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A dip started at about 00:15 EST -0500 (05:15 UTC -0000), it turned into a drop at about 00:25 EST -0500 (05:25 UTC -0000), recovery started at about 00:35 EST -0500 (05:35 UTC -0000), and recovery completed at about 00:55 EST -0500 (05:55 UTC -0000). The Parser is still "SpamCop v 1.514".

Edited by Jeff G.
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A drop started at about 13:50 EST -0500 (18:50 UTC -0000), recovery started at about 14:05 EST -0500 (19:05 UTC -0000), and recovery completed at about 14:20 EST -0500 (19:20 UTC -0000). The Parser is still "SpamCop v 1.514".

Edited by Jeff G.
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A dip started at about 03:05 EST -0500 (08:05 UTC -0000), it turned into a drop at about 03:20 EST -0500 (08:20 UTC -0000), recovery started at about 03:45 EST -0500 (08:45 UTC -0000), and recovery completed at about 04:40 EST -0500 (09:40 UTC -0000).

A dip started at about 06:05 EST -0500 (11:05 UTC -0000) and ended at about 06:10 EST -0500 (11:10 UTC -0000).

A dip started at about 14:45 EST -0500 (19:45 UTC -0000), it turned into a drop at about 15:00 EST -0500 (20:00 UTC -0000), recovery started at about 15:05 EST -0500 (20:05 UTC -0000), and recovery completed at about 16:20 EST -0500 (21:20 UTC -0000).

A dip started at about 16:45 EST -0500 (21:45 UTC -0000), it turned into a drop at about 16:55 EST -0500 (21:55 UTC -0000), recovery started at about 17:00 EST -0500 (22:00 UTC -0000), and recovery completed at about 17:10 EST -0500 (22:10 UTC -0000).

The Parser is still "SpamCop v 1.514".

Edited by Jeff G.
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A drop started at about 13:20 EST -0500 (18:20 UTC -0000), recovery started at about 14:35 EST -0500 (19:35 UTC -0000), and recovery completed at about 16:05 EST -0500 (21:05 UTC -0000).

A dip started at about 02:00 EST -0500 (7:00 UTC -0000) and ended at about 02:10 EST -0500 (07:10 UTC -0000).

The Parser is still "SpamCop v 1.514".

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News: (Last Modified: Thursday 2005/12/08 15:16:12 -0500)...

Occasional system outages and error messages.

We are still encountering some error messages and system outages. These may take the form of error messages when retrieving a page on the reporting system or a failure to be able to log in. If you encounter these situations, please wait a couple of minutes and try again. Please do not change your password unless you are certain that you have forgotten your password and need a new one. Thanks for your patience.

The email system is not affected by the above problems.

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A dip started at about 17:55 EST -0500 (22:55 UTC -0000) and ended at about 18:00 EST -0500 (23:00 UTC -0000).

A dip started at about 22:00 EST -0500 (03:00 UTC -0000) and ended at about 22:05 EST -0500 (03:05 UTC -0000).

A dip started at about 01:55 EST -0500 (06:55 UTC -0000) and ended at about 02:05 EST -0500 (07:05 UTC -0000).

A dip started at about 02:30 EST -0500 (07:30 UTC -0000), it turned into a drop at about 02:40 EST -0500 (07:40 UTC -0000), recovery started at about 02:55 EST -0500 (07:55 UTC -0000), and recovery completed at about 03:35 EST -0500 (08:35 UTC -0000).

A dip started at about 08:10 EST -0500 (13:10 UTC -0000) and ended at about 08:20 EST -0500 (13:20 UTC -0000).

A dip started at about 18:45 EST -0500 (23:45 UTC -0000), it turned into a drop at about 19:00 EST -0500 (00:00 UTC -0000), recovery started at about 19:10 EST -0500 (00:10 UTC -0000), and recovery completed at about 19:55 EST -0500 (00:55 UTC -0000).

The Parser is still "SpamCop v 1.514".

Edited by Jeff G.
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A drop started at about 07:40 EST -0500 (12:40 UTC -0000) yesterday, recovery started at about 07:45 EST -0500 (12:45 UTC -0000), and recovery completed at about 07:50 EST -0500 (12:50 UTC -0000).

A dip started at about 10:15 EST -0500 (15:15 UTC -0000) yesterday and ended at about 10:20 EST -0500 (15:20 UTC -0000).

A dip started at about 19:35 EST -0500 (00:35 UTC -0000) and ended at about 19:40 EST -0500 (00:40 UTC -0000).

A dip started at about 20:10 EST -0500 (01:10 UTC -0000) and ended at about 20:20 EST -0500 (01:20 UTC -0000).

A dip started at about 23:15 EST -0500 (04:15 UTC -0000) and ended at about 23:20 EST -0500 (04:20 UTC -0000).

A dip started at about 02:50 EST -0500 (07:50 UTC -0000) and ended at about 02:55 EST -0500 (07:55 UTC -0000).

A dip started at about 06:25 EST -0500 (11:25 UTC -0000) and ended at about 06:30 EST -0500 (11:30 UTC -0000).

A dip started at about 13:05 EST -0500 (18:05 UTC -0000), it turned into a drop at about 13:20 EST -0500 (18:20 UTC -0000), recovery started at about 13:40 EST -0500 (18:40 UTC -0000), and recovery completed at about 14:10 EST -0500 (19:10 UTC -0000).

The Parser is still "SpamCop v 1.514".

Edited by Jeff G.
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  • 2 weeks later...

Per SpamCop Admin December 29, 2005

I'm sorry to report that SpamCop is down. I can't get in, either. The duty engineer has been paged, but that's all I have for you. I don't know what's wrong or how long it will take to fix.

As always, when you experience a failure with SpamCop, the immediate action drill is to shut down your browser and go lie on the couch. :-)

- Don D'Minion - SpamCop Admin -

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Per SpamCop Admin December 29, 2005

I'm sorry to report that SpamCop is down. I can't get in, either. The duty engineer has been paged, but that's all I have for you. I don't know what's wrong or how long it will take to fix.

As always, when you experience a failure with SpamCop, the immediate action drill is to shut down your browser and go lie on the couch. :-)

- Don D'Minion - SpamCop Admin -

38612[/snapback]

...Thanks, Don. It does seem to have been fixed (based on the graphic at the top of the screen, "Reporting Server Status," it appears that it returned to service at about 6:30 AM EST).

--------------------

..Regards,

...Steve T

...A Happy SpamCop.net user and Forum Moderator (not an admin)

...Please avoid replying via e-mail, as it is not secure

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Slow for days, getting slower.  Last took 7 hours (received 4 hours ago).  Pasting in (seems to be performing normally) and cancelling the emailed submissions when they finally break through.

38826[/snapback]

Several people have reported a slowness with email submissions in the new year. There doesn't seem to be any common denominator.

Miss Betsy

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  • 2 weeks later...

Maintenance Window - 15 Jan 2006 took a bit longer than planned. System return looked great for a while. Then another one of those dips showed up at about 1700 GMT -5 . lasted for about 20 minutes ....

SpamCop v 1.516 Copyright © 1998-2005 showing as version number ....

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  • 1 month later...

http://forum.spamcop.net/forums/index.php?...stom&page=stats

appears to show that the performance of the SpamCop Parsing and

Reporting Service went to hell in a handbasket around 21:40 EST -0500

(02:40 UTC -0000), an hour ago. Its administrators are probably

already aware of the issue. Last version I saw was "SpamCop v 1.520".

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Its administrators are probably already aware of the issue.

40866[/snapback]

In theory, alarms have gone off, IronPort techs shoud have been on the issue quite a while ago. On the downside, once again, as the www.spamcop.net site is down, so is any interaction via e-mail to/from the "staff" .... yet, nothing from them in the newsgroups, nothing here ...????? And still no known IronPort representation in on any of the current venues.

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http://forum.spamcop.net/forums/index.php?...stom&page=stats

appears to show that the performance of the SpamCop Parsing and

Reporting Service went to hell in a handbasket around 21:40 EST -0500

(02:40 UTC -0000), an hour ago.  Its administrators are probably

already aware of the issue.  Last version I saw was "SpamCop v 1.520".

40866[/snapback]

It's been over two hours now. This appears to be a bigger problem than normal. :(
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