[Resolved] Spamcop account closed without warning

[poynter]

Hi, one of our customers had an account with spamcop which seems to have vanished. This could well be due to their non-payment of a bill but as the account has been effectively deleted we are unsure where to turn to check this.

We wish to re-instate the account at the earliest opportunity but don't have anyone to contact with credit card details etc. If possible could a mod either post back here with the relavent details or PM them to me please.

Thanks very much

Steve

[Telarin]

Third post at the top of this very forum "How to get official spamcop.net help"

http://forum.spamcop.net/forums/index.php?...ounce&f=4&id=23

Give that a try. The forums are primarily user-to-user, and we're good at helping out with technical issues. But when it comes to administrative stuff, you've got to go straight to the source.

[poynter]

Thanks, I spotted that just after I posted and sent off an e-mail. Had a quick response and now we're back online again, thank you spamcop ;-)

FWIW, we just needed to visit http://mail.spamcop.net/account_renew.php

Cheers!

[turetzsr]

<snip>

FWIW, we just needed to visit http://mail.spamcop.net/account_renew.php

Cheers!

42488[/snapback]

...Thanks, that's exactly the kind of follow up we like to see because it helps us help the next person.... <g>

...Based on your reply, I am marking this article as "Resolved."

[Wazoo]

FWIW, we just needed to visit http://mail.spamcop.net/account_renew.php

42488[/snapback]

And that could have been found by following either of the SpamCop FAQ links at the top if the page, jumping or scrolling down to the SpamCop Email System & Accounts section and following the link titled How do I renew my account?

Glad you got it worked out. Thanks again for the feedback.