JayBea Posted June 18, 2006 Posted June 18, 2006 I have been unable to complete the reporting of spam since Friday due to a lack of response or a very slow response on members.spamcop.net. If I wait long enough I usually get a Gateway Timeout - In read error; for example: The proxy server did not receive a timely response from the upstream server. Reference #1.c863554.1150643985.1a1c93c8 Is anyone else experiencing these problems? I am UK based, and I have tested reporting on two machines on the same connection and via the office network (using a different ISP connection) with the same result. Jules
Wazoo Posted June 18, 2006 Posted June 18, 2006 The proxy server did not receive a timely response from the upstream server. First guess is that there is an Akamai server in your path that is having issues .... however, not enough data in your query to say for certain. For example, from my systeml 06/18/06 12:00:01 Slow traceroute members.spamcop.net Trace members.spamcop.net (63.236.98.168) ... From http://www.dnsstuff.com/tools/tracert.ch?i...ers.spamcop.net .... that route ends up trying to connect to 208.187.212.209 There are some provious discussions within this Forum about issues with Akamai servers (and the fact that no one there would talk to me ..) For example; http://forum.spamcop.net/forums/index.php?...511entry36511 http://forum.spamcop.net/forums/index.php?...948entry34948 http://forum.spamcop.net/forums/index.php?...799entry26799 Was going to point to the spamcop.help newsgroup archive to show a recent thread there about another user with issues, however now seeing that the archiving tool has again quit running .... alternative is to hit news://news.spamcop.net/spamcop.help ..... thread starts 14 Jun, Subject line: = SPAMCOP website .... catch there is that you see my response along this same line, but ..... there a number of other posts that (to me) confuse the issue .. and one of those replies is from someone that shuld be able to talk to the Akamai folks ....
JayBea Posted June 18, 2006 Author Posted June 18, 2006 Was going to point to the spamcop.help newsgroup archive to show a recent thread there about another user with issues, however now seeing that the archiving tool has again quit running .... alternative is to hit news://news.spamcop.net/spamcop.help ..... thread starts 14 Jun, Subject line: = SPAMCOP website .... catch there is that you see my response along this same line, but ..... there a number of other posts that (to me) confuse the issue .. and one of those replies is from someone that shuld be able to talk to the Akamai folks .... Thanks for the information. It sounds like I have exactly the same problem as the person who posted the newgroup message, including the same Akamai server and destination in the same IP block. The football link sounds plausible (it has been causing problems on corporate networks), so I guess it is something we will have to put up with for a few weeks. I was going to reply to the newsgroup, but that would mean using Outlook Express! Jules
Wazoo Posted June 18, 2006 Posted June 18, 2006 Thanks for the information. It sounds like I have exactly the same problem as the person who posted the newgroup message, including the same Akamai server and destination in the same IP block. The football link sounds plausible (it has been causing problems on corporate networks), so I guess it is something we will have to put up with for a few weeks. Ouch! Sorry to be so close to the issue ... as I said, it's not my place to question the paid staff, but .... I haven't quite figured out Ellen's response in that thread. Sure, slow server response may (and probably is) an issue, but .... that doesn't seem to me to tie into the issue being raised .... and again, I've not seemed to have found the "right" person to deal with Akamai server issues .... I'm actually of the thought that this is something handled by an IronPort staffer, but ....????? I'll try again and see who I can aggravate this time <g> I was going to reply to the newsgroup, but that would mean using Outlook Express! On the other hand, that's what I'm still using <g>
Wazoo Posted June 18, 2006 Posted June 18, 2006 From: "WazoO" To: "SpamCop, Argyle" Cc: "SpamCop, Deputies" Subject: Akamai server issues Date: Sun, 18 Jun 2006 14:18:20 -0500 Newsgroups: spamcop.help Subject: SPAMCOP Website Date: Wed, 14 Jun 2006 17:52:18 +0100 Message-ID: <e6pes2$aid$1[at]news.spamcop.net> I replied there, suggesting Akamai issues. I'm not sure where Ellen's response fits into the problem being raised. http://forum.spamcop.net/forums/index.php?showtopic=6547 I tried in the past to talk to Akamai, but .... they only talk to "their paying customers" .... I still really haven't a clue who that may be, assume IronPort .... but .... issue has now been raised in the Forum, that user states that he followed my offered link to the newsgroups and states that he's hitting the same server, same issues involved ... so for the folks I'm supporting in the Forum, here's my request .... can you folks talk to whoever is in charge of advising Akamai that SpamCop.net is not receiving the quality service that's being paid for?
Keithj Posted June 18, 2006 Posted June 18, 2006 I'm having the same problem. I have no idea what Akamai is - but it appears in a traceroute to mailsc.spamcop.net with the message (lonap.netarch.akamai.com probable bogus rDNS: No DNS) and the trace stops there. I'm trying to connect to http://mailsc.spamcop.net/reportheld?action=heldlog and keep getting An error occurred while processing your request. Reference #97.c863554.1150670184.1a667718
StevenUnderwood Posted June 19, 2006 Posted June 19, 2006 I have no idea what Akamai is Akamai is a service to spread web traffic around the world. It basically directs traffic to the nearest server carrying the content. Only problem is if the local server has a problem, only a few people see it and it is hard to determine the exact cause. The good part (and the reason it was implemented) is it eliminates a single point of failure. Spamcop had a major Denial of Service attack against it a few years back, brought the whole service down...This fixed it.
Wazoo Posted June 19, 2006 Posted June 19, 2006 I have been busy elsewhere, so this is being posted a bit late .. but also noting that there has been no follow-up in either of the two newsgroups this was posted into .... From: Ellen Newsgroups: spamcop.help,spamcop Subject: SpamCop/Akamai problems Followup-To: spamcop Date: Mon, 19 Jun 2006 14:52:23 -0400 Message-ID: <e76rpk$bph$1[at]news.spamcop.net> Would one or more of y'all in the UK who are having problems accessing the parsing/reporting website (www.spamcop.net) please email me at deputies[at]admin.spamcop.net with a subject line of "SpamCop/Akamai -- attn Ellen" I will be asking you to run a specific test for me. The local time is 14:50:00 -0400 so I probably don't need to hear from you if you see this more than 2 hours or so from now ... Thanks! Ellen SpamCop
JayBea Posted June 20, 2006 Author Posted June 20, 2006 I have been busy elsewhere, so this is being posted a bit late .. but also noting that there has been no follow-up in either of the two newsgroups this was posted into .... I responded to the request, which entailed sending Akamai a Traceroute to a specific server. I don't know if it was helpful to them as I managed to access SpamCop reporting for the first time for several days just before running the trace. However, I am unable to report again today so I have sent them another TraceRoute, which seemed very similar to the first. Jules
Wazoo Posted June 21, 2006 Posted June 21, 2006 From: Ellen Newsgroups: spamcop,spamcop.help Subject: UK/Akamai users please read Followup-To: spamcop Date: Tue, 20 Jun 2006 18:38:04 -0400 Message-ID: <e79th7$o57$4[at]news.spamcop.net> Akamai says: We had some network connectivity issues on our end in the London region, and our Network Operations group seems to have rectified the issue. Could you please verify on your end whether your still facing the same problems. If the UKers who were having problems will let me know at deputies <at> admin.spamcop.net whether things appear to have resolved -- subject line: UK/akamai -- I would appreciate it! TIA Ellen SpamCop (please propagate to forums as appropriate)
JayBea Posted June 21, 2006 Author Posted June 21, 2006 Hurrah! Back in action (at 8:27am BST). Thanks to Ellan and Wazoo for their assistance in getting the problems resolved. Jules
barnford Posted June 21, 2006 Posted June 21, 2006 Hurrah! Back in action (at 8:27am BST). Thanks to Ellan and Wazoo for their assistance in getting the problems resolved. Seconded
Wazoo Posted June 21, 2006 Posted June 21, 2006 No one has posted into the newsgroups, though noting that Ellen did ask for some e-mail. So, just in case ... From: "WazoO" To: Ellen Subject: UK/akamai Date: Wed, 21 Jun 2006 09:31:58 -0500 Two Forum users have stepped up to offer thanks. http://forum.spamcop.net/forums/index.php?showtopic=6547
Wazoo Posted November 15, 2006 Posted November 15, 2006 FAQ / Wiki entry needed Ellen posted the foillowing into the spamcop newsgroup today .. in response to yet another user experiencing Gateway Timeout issues ... Noting I had replied there pointing to this Topic as the newsgroup posts had aged off the newsgroup server after the archiving there stopped ... So adding Ellen's last to being this Topic a bit more up to date ... From: Ellen Newsgroups: spamcop Subject: Re: Problem with past reports Date: Wed, 15 Nov 2006 06:42:31 -0500 Message-ID: <ejf46p$eb7$1[at]news.spamcop.net> References: <ejdpkb$9gf$1[at]news.spamcop.net> <ejdtad$d3b$1[at]news.spamcop.net> > I exchanged a couple of emails about a week ago with Ellen and I > believed she understood the problem. She never got back to me on what > is going to be done or when it is going to be done. If nothing is going > to be done the option should be removed as it eats up quite a bit of > time before it times out. > > Jim There have been various problems which cause the akamai timeout situation. And engineering has been working on the issues so, in general, you should be seeing fewer of them and optimistically none at all. "the akamai timeout" may be the result of hardware or software issues or a combination of same either at akamai or at SC. Akamai has been responsive when we have opened tickets with them. On the SC side -- we have made some hardware changes and upgrades and the SC code base is regularly updated. The amount of spam that the system has been handling has been increasing steadily and, of course, that has put a strain on both the hardware and software; sometimes in unanticipated ways. It's an ongoing process and also frustrating to track down the cause a lot of the time, because a number of things have to happen together at exactly the wrong time to cause the timeout and recreating that to be able to ensure that all the causes have been found tends to be impossible. So it is not as simple as a light bulb burns out and when it is replaced then the akamai timeout goes away forever. Ellen SpamCop
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