claco Posted July 28, 2006 Share Posted July 28, 2006 I've been in contact with a very helpful and patient lady (Ellen) at 'disputes' about our recent listing. since I've asked a lot of questions and I'm sure she would like to get some other work done, I figure I would move over to the forums for more help. Our primary server (22.214.171.124) was listed with the usual spamtrap reason: > Causes of listing * System has sent mail to SpamCop spam traps in the past week (spam traps are secret, no reports or evidence are provided by SpamCop) After asking a few questions, I was able to find out that the subject of the email trapped was an order confirmation email we sent out in response to an order place in the system. I haven't yet been able to confirm that the body of the message is actually matches the test we use for order confirmation emails. Assuming it is a real order confirmation that was caught in a spamtrap, I have a few issues and questions about how to keep this from happening again. I'm sure the first question/suggestion will be to double-opt-in all email addresses we accept. Leaving all corporate politics/policies aside, I'm curious at a technical level how this can be achieved without ending up on the blacklist via another spamtrap. Let's assume that: The user places an order, submitting an email address We send a 'double' opt-in confirmation email to that email address The opt-in email goes to a spamtrap Now we're blacklist for doing the right thing Now I know what you're going to say: "spamtrap emails are secret". I would argue that given the present situation that we were blocked by a real order confirmation*, that is either not entirely true, that we have a customer who plucked a spamtrap address from a web page somewhere, or that by complete accident, they mis-spelled an address close to a spam trap address. * again, assuming the email caught matches what we send out. I can't say since I can't inspect the caught email. So, all things being equal, what can be done here? It seems that the spamtraps, (not just these, but spamtrap email addresses on websites) can be used to put innocent peoples email servers on the blacklists. Even if they are doing double-opt-in confirmation emails, that email itself would be a trigger. -=Chris Link to comment Share on other sites More sharing options...
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