garyorman Posted September 11, 2006 Share Posted September 11, 2006 (edited) I am extremely upset and annoyed with this spamcop nonesense. I am based in Thailand and my colleague is currently in South Africa, recruiting staff for our business in Asia. All our communication with candidates and new employees are by email and recently I have discovered that some people cannot receive email because the mail server is being blocked by spamcop. I hate spam as much as the next man, but this overzealous 'solution' has gone too far. I wrote to one candidate urgently to stop him flying from Cape Town to Johannesburg for the interview, but he didn't get his email. When I discovered this, I tried to call him on his cell phone but he was already boarding and I won't be able to reach him until it's too late. I'm wondering whether he will have a legal case against spamcop? The spamcop website is horrendously confusing, obviously designed by technical people. Most of the people who use email are regular people who have no idea what a 'mail server' is or even and 'IP address'. --------------------------------------------------------------- Here is the returned message I received (edited to protect identities) A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: xxxx[at]telkomsa.net SMTP error from remote mail server after MAIL FROM:<consultant[at]fcinasia.com> SIZE=5623: host mail.telkomsa.net [126.96.36.199]: 553 sorry, your mailserver [188.8.131.52] is rejected by See http://www.spamcop.net/bl.shtml xxxx[at]absamail.co.za SMTP error from remote mail server after initial connection: host smtpserv.absamail.co.za [184.108.40.206]: 553 Your IP address 220.127.116.11 is blackholed by bl.spamcop.net. ------ This is a copy of the message, including all the headers. ------ Dear XXXX, William has contracted pneumonia over the weekend and is in hospital. Which of course means that there will be no interviews on Monday. I am terribly sorry for the inconvenience. Please do not come to your appointment. Your meeting has been postponed to Wednesday 13th, same time same place. Hopefully William will have recovered sufficiently by then to be able to meet you. Please contact me urgently if this is not convenient for you and I will try to find a time for you. Many thanks in advance for your understanding. Kind regards, Gary Orman consultant[at]fcinasia.com ----------------------------------------------------- 1. Please, as a matter of urgency, can someone help me to unblock the mail server (my IP address is 18.104.22.168 by the way, not 22.214.171.124 - so spamcop must be a severe anti-mail system indeed!) 2. What can be done to prevent spamcop from so aggressively blocking legitimate mail? I would suggest either to give mail the benefit of the doubt unless there has been a considerable number of complaints (over 1,000 say) against the mail sender - and not necessarily the mail server, which might be shared by many virtual accounts. Alternatively, a direct phone service where you can contact a support representative to unblock the mail server manually, and place your server on a white list. Another suggestion might be for blocked emails to be routed via a spamcop mail server so that the technicians can verify the emails for themselves and see that they are not spam. I would prefer that spamcop be switched off completely. It's probably not going to happen though. I still get spam and I deal with it by placing spam (fairly aggressively) into a spam folder, keeping my white list updated, and scanning spam mail at the end of each day for legitimate messages. Unfortunately, spamcop doesn't even give the recipient the choice whether to accept or reject messages or not. That's what makes spamcop in some ways worse than the spammers. I'm sure the spammers hate spamcop, but I - as a legitimate email user - am beginning to hate spamcop even more, and I am now loath to use any kind of service that is in any way similar to spamcop. It annoys and inconveniences people and can seriously affect business and livelihoods. Edited September 11, 2006 by garyorman Quote Link to comment Share on other sites More sharing options...
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