Problems with viewing Past reports

[Miss Betsy]

From Ellen in the newsgroup

There have been various problems which cause the akamai timeout

situation. And engineering has been working on the issues so, in

general, you should be seeing fewer of them and optimistically none at

all. "the akamai timeout" may be the result of hardware or software

issues or a combination of same either at akamai or at SC. Akamai has

been responsive when we have opened tickets with them.

On the SC side -- we have made some hardware changes and upgrades and

the SC code base is regularly updated. The amount of spam that the

system has been handling has been increasing steadily and, of course,

that has put a strain on both the hardware and software; sometimes in

unanticipated ways. It's an ongoing process and also frustrating to

track down the cause a lot of the time, because a number of things have

to happen together at exactly the wrong time to cause the timeout and

recreating that to be able to ensure that all the causes have been found

tends to be impossible. So it is not as simple as a light bulb burns out

and when it is replaced then the akamai timeout goes away forever.

Since I am not handy with FAQ, I didn't find out whether this information is already in the FAQ.

The amount of spam that the

system has been handling has been increasing steadily and, of course,

that has put a strain on both the hardware and software; sometimes in

unanticipated ways. It's an ongoing process and also frustrating to

track down the cause a lot of the time, because a number of things have

to happen together at exactly the wrong time to cause the timeout and

recreating that to be able to ensure that all the causes have been found

tends to be impossible

I thought that this paragraph probaby explains a lot of problems with the parser!

Miss Betsy