websdotcom Posted January 11, 2007 Share Posted January 11, 2007 Hello. I run a small web hosting business. Recently, one of our clients website was comprised through a form they had on their website. This form allowed a hacker to get in and send tons of spam out through our mail server. My Network Administrator monitored the situation, because at first we couldn't pin point where all the spam was coming from, then found the problem. We turned the CGI scri_pt off of this particular client to test if that was the problem. It appeared to be. We turned it back on and sure enough, that was the issue. But, in the meantime our server sent out 6298% more spam then the norm. This is now a big problem. Some of our clients email are bouncing when then send to the big email providers like, MSN, Hotmail, Yahoo, AOL. As of yesterday, our score card was back down to -100%. You can view our card at: http://www.senderbase.org/search?searchString=126.96.36.199 We are on no blacklists either. Our business doesn't tolerate spam. We have policies for that. We have never had this issue before. What is protocol from this? When will the clients be able to send again to those ISP's? And, do I need to do anything to expedite the process. Your help is much appreciated! Thank you, Chandra Link to comment Share on other sites More sharing options...
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