amanuensis Posted February 20, 2007 Share Posted February 20, 2007 Lately, even though my blocking is set to block nearly everything, some spam finds it's way into my in box. I have SA set to 1 and all the blocking lists turned on. The obvious spam that gets into my inbox has no SA listing at all, the line is blank. Secondly, I have been finding real mail in the Held folder, which would not be so bad except when I whitelist and release it, it goes to the inbox OK, but if I log off and back on, it is moved back to the Held folder. And yes, I checked my whitelist and that particular address is there. Apparently SC ignores the whitelist or does not use it first when sorting. I don't know if these are bugs or simply the inability of any software to catch everything, but these are relatively obvious things that seem simple to take care of, especially the whitelist bug, which makes me hunt for real mail twice, and with hundreds of pieces of spam on three or four pages, it's a real PITA. Link to comment Share on other sites More sharing options...
StevenUnderwood Posted February 20, 2007 Share Posted February 20, 2007 Lately, even though my blocking is set to block nearly everything, some spam finds it's way into my in box. I have SA set to 1 and all the blocking lists turned on. The obvious spam that gets into my inbox has no SA listing at all, the line is blank. Secondly, I have been finding real mail in the Held folder, which would not be so bad except when I whitelist and release it, it goes to the inbox OK, but if I log off and back on, it is moved back to the Held folder. And yes, I checked my whitelist and that particular address is there. Apparently SC ignores the whitelist or does not use it first when sorting. I don't know if these are bugs or simply the inability of any software to catch everything, but these are relatively obvious things that seem simple to take care of, especially the whitelist bug, which makes me hunt for real mail twice, and with hundreds of pieces of spam on three or four pages, it's a real PITA. Once the messages are in the Held Mail/Inbox, the whitelist is not used. What sounds like is happening to you (and I have not seen this issue but have not whitelisted in a couple of weeks) is that when you are "Whitelist and release"ing the message, it is actually not doing the release part. That would need to be handled by JT, the admin of the spamcop email service. I would like to wait for some confirmation before doing so, however. It might also be account specific if you are the only one experiencing the issue. I just did a test by putting a good message into the Held Mail folder and release/whitelist and it acted as expected. Link to comment Share on other sites More sharing options...
DavidT Posted February 20, 2007 Share Posted February 20, 2007 The obvious spam that gets into my inbox has no SA listing at all, the line is blank. I think that many of us are seeing those....they've been described in other topics here. Hopefully, the implementation of SA can be "taught" how to catch more of those. DT Link to comment Share on other sites More sharing options...
Wazoo Posted February 20, 2007 Share Posted February 20, 2007 it goes to the inbox OK, but if I log off and back on, it is moved back to the Held folder. That also would sound like a "filter" action is involved. Have you gone through your rules? Link to comment Share on other sites More sharing options...
amanuensis Posted February 21, 2007 Author Share Posted February 21, 2007 Once the messages are in the Held Mail/Inbox, the whitelist is not used. What sounds like is happening to you (and I have not seen this issue but have not whitelisted in a couple of weeks) is that when you are "Whitelist and release"ing the message, it is actually not doing the release part. That would need to be handled by JT, the admin of the spamcop email service. I would like to wait for some confirmation before doing so, however. It might also be account specific if you are the only one experiencing the issue. I just did a test by putting a good message into the Held Mail folder and release/whitelist and it acted as expected. No, it *is* released properly and goes to the Inbox and it *is* whitelisted. But if I don't actually download the email to my local computer right away, but leave it there overnight, when I log in again the next day I get a message that such-and-such have been moved to the Held folder, which is where I find them for the second time. It seems that the whitelist is not being used once the email is moved to the Inbox. I have not checked, but subsequent email from the same person might be sorted properly, but the first time I whitelist and release, this always happens. I suspect a bug. Try whitelisting and releasing, then logging off and back on an hour later and see what happens to the released email. I can't believe it's only me, but stranger things have happened than this Link to comment Share on other sites More sharing options...
Wazoo Posted February 21, 2007 Share Posted February 21, 2007 No, it *is* released properly and goes to the Inbox and it *is* whitelisted. But if I don't actually download the email to my local computer right away, but leave it there overnight, when I log in again the next day.... I will say it again, this sounds exactly like a "filter" action is being performed .... the specific is point is "when I log in" ..... have you yet checked your "Filters"????? Link to comment Share on other sites More sharing options...
StevenUnderwood Posted February 21, 2007 Share Posted February 21, 2007 I will say it again, this sounds exactly like a "filter" action is being performed .... the specific is point is "when I log in" ..... have you yet checked your "Filters"????? I agree with Wazoo here, it sounds like a filter. Whitelist/blacklist is ONLY applied on arrival. Filters can apply every time you log in (if you enable that setting). Link to comment Share on other sites More sharing options...
amanuensis Posted February 21, 2007 Author Share Posted February 21, 2007 I will say it again, this sounds exactly like a "filter" action is being performed .... the specific is point is "when I log in" ..... have you yet checked your "Filters"????? Aha! I did have that box checked to apply filter rules when logging on. I unchecked it. Still, that means that the filter rules override the whitelist, right? I would expect the whitelist to always come first and the filters applied to whatever is leftover. Clearly this is not the case, at least when logging in. I will see what happens now, with the change I just made. Link to comment Share on other sites More sharing options...
StevenUnderwood Posted February 21, 2007 Share Posted February 21, 2007 Aha! I did have that box checked to apply filter rules when logging on. I unchecked it. Still, that means that the filter rules override the whitelist, right? I would expect the whitelist to always come first and the filters applied to whatever is leftover. Clearly this is not the case, at least when logging in. I will see what happens now, with the change I just made. If you check the FAQ, this is explained. FAQ about the Personal Blacklist and Whitelist FAQ about the personal webmail filters, Client filters within webmail The whitelist/blacklists are SERVER based and applied only when the message is received. The filters are application based (like any local filters) and over ride all other settings. This is also why they don't work unless you are logged into the webmail interface. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.