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improper spam sorting and broken whitelisting


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Lately, even though my blocking is set to block nearly everything, some spam finds it's way into my in box.

I have SA set to 1 and all the blocking lists turned on. The obvious spam that gets into my inbox has no SA listing at all, the line is blank.

Secondly, I have been finding real mail in the Held folder, which would not be so bad except when I whitelist and release it, it goes to the inbox OK, but if I log off and back on, it is moved back to the Held folder. And yes, I checked my whitelist and that particular address is there. Apparently SC ignores the whitelist or does not use it first when sorting.

I don't know if these are bugs or simply the inability of any software to catch everything, but these are relatively obvious things that seem simple to take care of, especially the whitelist bug, which makes me hunt for real mail twice, and with hundreds of pieces of spam on three or four pages, it's a real PITA.

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Lately, even though my blocking is set to block nearly everything, some spam finds it's way into my in box.

I have SA set to 1 and all the blocking lists turned on. The obvious spam that gets into my inbox has no SA listing at all, the line is blank.

Secondly, I have been finding real mail in the Held folder, which would not be so bad except when I whitelist and release it, it goes to the inbox OK, but if I log off and back on, it is moved back to the Held folder. And yes, I checked my whitelist and that particular address is there. Apparently SC ignores the whitelist or does not use it first when sorting.

I don't know if these are bugs or simply the inability of any software to catch everything, but these are relatively obvious things that seem simple to take care of, especially the whitelist bug, which makes me hunt for real mail twice, and with hundreds of pieces of spam on three or four pages, it's a real PITA.

Once the messages are in the Held Mail/Inbox, the whitelist is not used. What sounds like is happening to you (and I have not seen this issue but have not whitelisted in a couple of weeks) is that when you are "Whitelist and release"ing the message, it is actually not doing the release part. That would need to be handled by JT, the admin of the spamcop email service. I would like to wait for some confirmation before doing so, however. It might also be account specific if you are the only one experiencing the issue.

I just did a test by putting a good message into the Held Mail folder and release/whitelist and it acted as expected.

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Once the messages are in the Held Mail/Inbox, the whitelist is not used. What sounds like is happening to you (and I have not seen this issue but have not whitelisted in a couple of weeks) is that when you are "Whitelist and release"ing the message, it is actually not doing the release part. That would need to be handled by JT, the admin of the spamcop email service. I would like to wait for some confirmation before doing so, however. It might also be account specific if you are the only one experiencing the issue.

I just did a test by putting a good message into the Held Mail folder and release/whitelist and it acted as expected.

No, it *is* released properly and goes to the Inbox and it *is* whitelisted. But if I don't actually download the email to my local computer right away, but leave it there overnight, when I log in again the next day I get a message that such-and-such have been moved to the Held folder, which is where I find them for the second time. It seems that the whitelist is not being used once the email is moved to the Inbox. I have not checked, but subsequent email from the same person might be sorted properly, but the first time I whitelist and release, this always happens. I suspect a bug.

Try whitelisting and releasing, then logging off and back on an hour later and see what happens to the released email. I can't believe it's only me, but stranger things have happened than this :)

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No, it *is* released properly and goes to the Inbox and it *is* whitelisted. But if I don't actually download the email to my local computer right away, but leave it there overnight, when I log in again the next day....

I will say it again, this sounds exactly like a "filter" action is being performed .... the specific is point is "when I log in" ..... have you yet checked your "Filters"?????

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I will say it again, this sounds exactly like a "filter" action is being performed .... the specific is point is "when I log in" ..... have you yet checked your "Filters"?????

I agree with Wazoo here, it sounds like a filter. Whitelist/blacklist is ONLY applied on arrival. Filters can apply every time you log in (if you enable that setting).

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I will say it again, this sounds exactly like a "filter" action is being performed .... the specific is point is "when I log in" ..... have you yet checked your "Filters"?????

Aha! I did have that box checked to apply filter rules when logging on. I unchecked it.

Still, that means that the filter rules override the whitelist, right? I would expect the whitelist to always come first and the filters applied to whatever is leftover. Clearly this is not the case, at least when logging in.

I will see what happens now, with the change I just made.

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Aha! I did have that box checked to apply filter rules when logging on. I unchecked it.

Still, that means that the filter rules override the whitelist, right? I would expect the whitelist to always come first and the filters applied to whatever is leftover. Clearly this is not the case, at least when logging in.

I will see what happens now, with the change I just made.

If you check the FAQ, this is explained.

FAQ about the Personal Blacklist and Whitelist

FAQ about the personal webmail filters, Client filters within webmail

The whitelist/blacklists are SERVER based and applied only when the message is received.

The filters are application based (like any local filters) and over ride all other settings. This is also why they don't work unless you are logged into the webmail interface.

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