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"Sorry no UserID" or "Not logged in"


paul.hunt

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Lately I'm finding that I will successfully report a spam. I get back the "Report spam" page, with my name in the upper right corner and the "Log Out" button shown. I paste another spam, click on "Process spam" and I get "Sorry no UserID" in red. Or I'm looking at the "Held Email" page, again with my name in the upper right corner and the "Log Out" button shown, I click on the "Held Email" tab and I get "Not logged in" in red (the wording of these errors may not be exact). Why am I being suddenly logged out? Or is that even the right question?

Mac OS 10.4.8

Safari

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Lately I'm finding that I will successfully report a spam. I get back the "Report spam" page, with my name in the upper right corner and the "Log Out" button shown. I paste another spam, click on "Process spam" and I get "Sorry no UserID" in red. Or I'm looking at the "Held Email" page, again with my name in the upper right corner and the "Log Out" button shown, I click on the "Held Email" tab and I get "Not logged in" in red (the wording of these errors may not be exact). Why am I being suddenly logged out? Or is that even the right question?

Mac OS 10.4.8

Safari

Hi Paul, sounds like you have different account set up to mine but it sounds rather like the old cookie problem. Search for the topic, see if it helps - I'm seeing stuff like Problems With Cookie Log-In, Reporting-Only Account and login persistence problem, spamcop sporadically drops login which, even if not directly applicable may contain clues or other links which are more relevant.

HTH

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Hi Paul, sounds like you have different account set up to mine but it sounds rather like the old cookie problem. Search for the topic, see if it helps - I'm seeing stuff like Problems With Cookie Log-In, Reporting-Only Account and login persistence problem, spamcop sporadically drops login which, even if not directly applicable may contain clues or other links which are more relevant.

HTH

Thank you, but it doesn't seem relevant. I have the same objections to that diagnosis as the original poster. If I am logged in at SpamCop, which I was; I have the cookie on my machine, which I appear to; and the page I am submitting from show me as logged in, which it does; what possible difference could net slowness make? And when I log in again all is fine, for minutes, or hours, or days, depending.

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Sorry Paul, I have no (further) idea about this -

... I will successfully report a spam. I get back the "Report spam" page, with my name in the upper right corner and the "Log Out" button shown. I paste another spam, click on "Process spam" and I get "Sorry no UserID" in red. Or I'm looking at the "Held Email" page, again with my name in the upper right corner and the "Log Out" button shown, I click on the "Held Email" tab and I get "Not logged in" in red ... Why am I being suddenly logged out?
And with my paraphrasing in parentheses ...
(why did it happen?) ... If I am logged in at SpamCop, which I was; I have the cookie on my machine, which I appear to; and the page I am submitting from show me as logged in, which it does ... (and) when I log in again all is fine, for minutes, or hours, or days, depending.
It appears that the similar problems/phenomena reported by others may not have been adequately addressed or resolved either?

The whole thing sounds awfully annoying for those it affects. Does anyone have some thoughts on cause & cure? Could it be an entirely user-level thing? If not it would seem to be one for the deputies to maybe raise a maintenance ticket - trouble would be replication of the condition unless it actually is a known problem that hasn't been solved yet.

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That happened to me and it looks like I caused it by stepping on the cookie. I was logged into webmail under one user account, then (using another tab in FireFox) went to SC reporting and (being feeble minded) logged in using a different username....which seems to have overwritten the cookie. It was after this I began getting the "Sorry no UserID" message.

I will try to duplicate it, checking cookies before and after each action. Of course Paul said nothing about two accounts, but could something be altering the SC cookie?"

(I know, I don't need two accounts, but my company decided to pay for an account and insisted on a separate one)

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That happened to me and it looks like I caused it by stepping on the cookie.

Like you, I also saw no mention of multiple accounts, so went on by as Farelf had already replied.

In my case, the issue isn't 'stomping' of the cookie per se ... it's that "the" cookie ends up containing multiple packets of data .... a 'new' section addd for each 'different' login ... free-reporting, ISP account, mail-account reporting ... and the 'problem' being which 'login data' section gets recognized by the server at the time of attempted login .... for example, I can't actually click on a mailsc URL and 'get there' as the cookie data from my free-reporting account is what gets 'read' by the SpamCop.net server (unless I am actually logged into that account at the time of the attempted click, which would seem to imply a 'session' cookie rather than a persistant one, but ...????)

The suggestion of logging out of 'your' www.spamcop.net web page, then logging in and checking the 'one year' drop-down choice still remains the usual 'fix' for this issue for mst folks.

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