trevorb Posted June 18, 2007 Share Posted June 18, 2007 (edited) This post contains a list of frequently encountered problems with the upgraded Webmail system, and potential solutions. Please read through this post before submitting problem reports. If you have a problem report that is not listed on this page, click the "Problem" button on the Webmail menubar, or send an e-mail to webmailbeta[at]spamcop.net. Problems New Options Layout - Global Options [Renamed 08/17/07] Empty Trash - button missing & changed behavior Held Mail empty at login Menubar - width & formatting Language & translations All mail missing Color scheme - new colors & white-on-white problems Release & Whitelist Mobile mail [Updated 08/17/07] Browser Incompatibilities - Safari, Mozilla, IE 5, Mobile browsers [Added 08/17/07] Images Attached to E-mail[Added 08/21/07] Solutions New Options Layout - Global Options The options menu has been split into multiple pages. When changing your options, make sure you also look at the "Global Options" page, which is selected from the drop-down menu in the top right corner of the Options page. Empty Trash - button missing & changed behavior The "Empty Trash" button can be enabled or disabled. Some users have reported that the button disappeared during the Webmail transition. To turn the button on, click "Options," then "Deleting and Moving Messages," and check the box next to "Display the 'Empty Trash' link in the menubar?" option. Clicking "Empty Trash" moves you to the Trash folder after emptying it, instead of leaving you in your current mailbox. This is a known problem and there is currently no way to change its behavior. Clicking the "Empty Trash" button deletes all mail in the current mailbox. Do not change mailboxes between clicking "Empty Trash" and confirming that you wish to empty the mailbox, or your newly selected mailbox will be deleted. Held Mail empty at login If you previously had selected a folder other than the Inbox as your default folder, you may see no messages in that folder when you first login. The default folder option has been reset, and you must change it in your options for it to work properly again. Click "Options," then "Login Tasks," and set the "View or mailbox to display after login" option to your preferred default folder. Menubar - width & formatting The formatting of the top menubar has changed. It now dynamically resizes to the width of your window instead of scrolling off the screen. There is no way to change this behavior. Some browsers do not display the menubar perfectly. Browsers with known problems are: IE 5 on MacOS 9 Safari on MacOS X If the menubar is too wide, one available solution is to change it to "Text Only" or "Icon Only" mode. Click "Options," select "Global Options" from the drop-down menu in the top right corner, click "Display Options," and change the option labeled "Menu mode." Language & translations Your default language settings may have changed during the upgrade. To select a different language for Webmail: click "Options," select "Global Options" from the drop-down menu in the top right corner, click "Locale and Time," and choose your language from the drop-down menu. All mail missing A few users have encountered a problem where malformed filter rules have been deleting their e-mail. If you notice your e-mail is unexpectedly missing, please check your filter rules for errors. We recommend that you set your filters to move unwanted messages to the Held Mail folder instead of deleting them, so you can verify that no e-mails are being deleted unexpectedly. Another known cause for empty mailboxes is setting your options to display too many messages per page. To view and change this setting, click "Options," then "Mailbox and Folder Display Options," and enter a number into the textbox labeled "Messages per page in the mailbox view." This option should be set to no higher than 200 messages, or your mailbox may display as a blank white page. Color scheme - new colors & white-on-white problems The default color scheme has changed, and the option to set it has moved to a new location. To change your color scheme, click "Options," then select "Global Options" from the drop-down menu in the top right corner, click "Display Options," and choose your color scheme from the drop-down menu. Users with their color scheme set to a mode that no longer exists may have color problems, including white text on a white background. Follow the instructions above to set your color scheme to a valid option. We already manually changed the color scheme for some users. Release & Whitelist The "Release" and "Release & Whitelist" buttons were broken for some users until 10pm EDT on August 13, 2007. Mobile mail Webmail can be accessed through mobile devices in two ways: http://webmail.spamcop.net -- Full webmail for graphical phones with java scri_pt and cookies. http://mobile.spamcop.net -- Simplified low-bandwidth webmail for phones with limited functionality. Currently, the simplified mobile version does not have a way to report spam. Additionally, the full-featured version requires a mobile phone with a browser that supports all the standard java scri_pt 1.5 features. This does not work with many mobile browsers, including Blazer Browser on Palm Treos and on BlackBerrys. We are investigating options for those of you who want the ability to report spam from your mobile devices. Browser Incompatibilities - Safari, Mobile browsers Some browsers have known compatibility problems with the webmail system. Safari for Mac (and all WebKit/KHTML browsers) - The menubar does not wrap properly. It can be hard to view, and causes message headers to shift off the screen. There is no permanent fix available yet, but setting your menu to "icon only" mode helps. Click Options->Global Options (drop-down menu in top right)->Display Options and change your "Menu mode" setting. Firefox and Opera for Mac work correctly. Safari for MacOS 9 - This browser is very old and does not display pages properly. We recommend you use the iCab browser, as it is the only currently updated browser for MacOS 9. Internet Explorer 5 for MacOS and Windows - "Select All" does not work. Mozilla Suite - May have display issues. Upgrade to SeaMonkey or Firefox. Mobile browsers - "Select All" function does not work. Blazer Browser (Palm Treo phones) - Delete, Report as spam, etc. links do not work. Images Attached to E-mail Previously, images attached to e-mails were automatically displayed inlined with the message. If an e-mail was received with very large images attached, the server ran out of RAM attempting to inline the images, and resulted in a blank white page. We have disabled automatic inlining of images, so attached images will now be displayed as links in the e-mail. Edited August 21, 2007 by trevorb Quote Link to comment Share on other sites More sharing options...
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