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[How-to] Post a Question

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Following these guidelines should make it easier for you to get the help you need (and easier for us to help you).

Search first

It is very likely that your question has already been asked and answered, searching can get you the solution you need faster than waiting for a reply. Also, don't forget to check the Frequently Asked Questions (FAQ) lists!

Where to post?

The Forum layout should be pretty self-explanatory when it comes where to post your question. Having problems with a bad parse result? Post in the support topic for SpamCop Reporting Help. Setting up your SpamCop filtered e-mail account confusing? Post in the SpamCop Flat-Rate Email Account Setup support forum. Want some feedback on a Blocklist issue? Try the SpamCop Blocklist Help section. There's a How to Use ... Forum, a place to get geeky, even the Lounge For general / other stuff.

Your topic title

After you've figured out where to post, you need to come up with a good topic title. Selecting an informative topic title will ensure the best results. Here's a common list of topic titles that you SHOULD NOT use.

1. Help needed!

2. Newbie problem

3. Need some assistance

4. Hi, Im stuck!

5. PLEASE HELP!

6. I have a question

7. Very urgent

8. This is too complicated for me

9. PHP expert needed

10. Looking for...

Vague topic titles are pretty much useless, they don't provide any information about the actual problem you're having. You should be clear and concise with your title. For example, if you need help with ThunderBird, try Setting up ThunderBird instead of just "How do I...."

The question

This is the most important part of your topic. If you can not clearly explain what your problem is, you can't expect to get a good solution. Simply posting an error message and asking what is wrong won't do much good. Have you installed new software lately? When did the problem start? Where does it occur? Is it "your" server or your ISP's? What is the IP address of the server involved? Those are all questions you should have answered in your first post. Be sure to provide as many details as possible.

The Details

If it's a spam in question, do not post the spam here. Use a Tracking URL to offer a link to both the spam and the parse results. That way we're all talking about the same data.

If it's a bounce/rejection notification, provide the critical lines of data. The IP address being rejected will be at the root of any research.

If it's something to do with data manipulation, copying/pasting, transmittal, identify the tools in question, version numbers and Operating System can be critical to get an appropriate answer.

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