20.104.196.178 - "Using rdns to route to correct Microsoft department" but reports go to spammer

[Snowbat]

20.33.0.0 - 20.128.255.255 is Microsoft but SpamCop reports 20.104.196.178 directly to the spammer via the broken "Using rdns to route to correct Microsoft department".

https://www.spamcop.net/sc?id=z6745462632z50d506e240baf65893a4c896b2d2bf44z
Tracking message source: 20.104.196.178:

Routing details for 20.104.196.178
[refresh/show] Cached whois for 20.104.196.178 : abuse@microsoft.com
Using best contacts abuse@microsoft.com
Using rdns to route to correct Microsoft department
host 20.104.196.178 (getting name) no name
host 20.104.196.178 = contato32.publicidadepmi-stanley.com. (old cache)
abuse net publicidadepmi-stanley.com = postmaster@publicidadepmi-stanley.com

If reported today, reports would be sent to:

Re: 20.104.196.178 (Administrator of network where email originates)

postmaster@publicidadepmi-stanley.com