Summary Reports Received - Complaints Not

[Peter100]

Hi

I have registered to recieve the summary reports, and these are coming through correctly. However the actual user complaints are being sent directly to the IP owner abuse[at] rather than the sending domain abuse[at] or postmaster[at]

Since the owenership of the IPs are not held by us (and never will be, as they are controlled by the hosting company) we are not able to get access to the complaints directly to ensure they are removed, and/or resolve any issues.

Is there anywhere we can specify where the complaints should be sent?

Thanks

Peter

[petzl]

<snip>

Is there anywhere we can specify where the complaints should be sent?

Thanks

Peter

You been here?

http://www.spamcop.net/fom-serve/cache/94.html

SpamCop is wary about sending reports to potential spammers

http://en.wikipedia.org/wiki/Opt_in_email

Try checking out "double opt-in" or "Confirmed opt-in" (COI)

Doing this stops abuse reports at least provides you with evidence of subscription

[Peter100]

You been here?

http://www.spamcop.net/fom-serve/cache/94.html

SpamCop is wary about sending reports to potential spammers

http://en.wikipedia.org/wiki/Opt_in_email

Try checking out "double opt-in" or "Confirmed opt-in" (COI)

Doing this stops abuse reports at least provides you with evidence of subscription

Thanks for your comments, we are an ESP and so have many clients, all of which should be using best practice, ie confirmed / double opt-in. However without the exact message, there is no way to take issue with which specific client sent the mailing.

[turetzsr]

Hi, Peter100,

...Using the "Search for" utility at the top of the screen, I found SpamCop Topic [Resolved] Adding myself as an interested party? that appears to have the answer to your question. Please let us know whether or not I am right by replying here. Thanks!

[SpamCopAdmin]

>- not able to get access to the complaints directly to ensure they are removed

We don't want our reports used to identify the complainant, who is then removed from the mailing list.

That practice is called Listwashing. It's anathema to us.

On the other hand, I will be happy to work with you if you will send me the IP that is the target of the reports.

- Don D'Minion - SpamCop Admin -

- service[at]admin.spamcop.net -

[dbiel]

>- not able to get access to the complaints directly to ensure they are removed

We don't want our reports used to identify the complainant, who is then removed from the mailing list.

That practice is called Listwashing. It's anathema to us.

On the other hand, I will be happy to work with you if you will send me the IP that is the target of the reports.

- Don D'Minion - SpamCop Admin -

- service[at]admin.spamcop.net -

Don

I think you may have read this thread differently.

I believe the request is for sending source information, not who filed the spamcop complaint

I believe Peter is in the middle between his IP host and Peter's user who sent the mail

Peter, did I describe the situation correctly? then Don should be able to help you.

Or are you looking for info on who the email was sent to? in which case you are out of luck

[Peter100]

Don

I think you may have read this thread differently.

I believe the request is for sending source information, not who filed the spamcop complaint

I believe Peter is in the middle between his IP host and Peter's user who sent the mail

Peter, did I describe the situation correctly? then Don should be able to help you.

Or are you looking for info on who the email was sent to? in which case you are out of luck

Hi Dbiel, yes you are right, I will drop Don a pm with IP address etc. thanks.

[turetzsr]

<snip> I will drop Don a pm with IP address etc. thanks.

Hi, Peter,

...IIUC, Don does not read PMs. I would suggest you contact him via e-mail at the address he posted at the end of his post 80493[/snapback].