[Resolved] No Source IP address found

[simonsaysgo]

All of my spam reporting has been coming back with "No Source IP address found, cannot proceed." etc, etc. "Nothing to do."

Should I continue to report spam?

I don't know how to handle this.

[Farelf]

Could be a mailhost configuration problem OR could be something has changed with your submissions (due to mail client OR to service provider changes). At the top of the page with the error message there is the tracking URL which you can copy while the page is displayed. Posting one of those may give us some clues about what is going on.

Running a search of these pages for your error message phrase "No Source IP address found" might provide some more ideas about fixing your problem based on what has been worked out in the past.

To narrow it down a little further, can you successfully submit spam through the webpage submission form (SC reporter member page) by copying and pasting the spam with full headers? See http://www.spamcop.net/fom-serve/cache/19.html for detail on obtaining the full, unmodified email with various mail clients. If not, mention what mail client you are using and someone may be able to advise further.

Otherwise, if you can't fix it you'd better write to Don D'Minion - service[at]admin.spamcop.net - don't mention your reporting account details here, in public (but Don would need them in any first contact with him).

[simonsaysgo]

Here is one of the tracking URLs.

http://www.spamcop.net/sc?id=z5389418255z5...7f2e987df8290fz

I've searched for the phrase "No Source IP found", but the discussions are all over my head. I just use SpamCop, I don't understand it. Nothing jusped out at me as to how to fix this.

[Farelf]

Here is one of the tracking URLs.

http://www.spamcop.net/sc?id=z5389418255z5...7f2e987df8290fz

I've searched for the phrase "No Source IP found", but the discussions are all over my head. I just use SpamCop, I don't understand it. Nothing jusped out at me as to how to fix this.

OK, thanks.

I see nothing at all wrong with your submission - I replaced your received line with one of mine and it worked fine:

http://www.spamcop.net/sc?id=z5389751542zb...bd5c7b68c4bf71z

(I cancelled instead of reporting because I altered the headers)

I also tried your unaltered spam through a non-mailhosted reporting account and again it worked fine:

http://www.spamcop.net/sc?id=z5389746698z0...f7c3b9c8b9aa03z

(that one allocates blame further down the chain because non-hosted will risk "clever" forgery)

So I conclude something most probably has gone wrong with your westdc.net/westhost.com mailhosting configuration (that happens sometimes - possibly your service provider made some changes to mail routing). If so, it will probably "come good" if you re-do your mailhosting configuration. Are you able to do that? (via the "Mailhosts" tab on your reporting account page). Alternatively/failing resolution through that step, write to Don as above and ask for his help.

[simonsaysgo]

So I conclude something most probably has gone wrong with your westdc.net/westhost.com mailhosting configuration[/b] (that happens sometimes - possibly your service provider made some changes to mail routing). If so, it will probably "come good" if you re-do your mailhosting configuration. Are you able to do that? (via the "Mailhosts" tab on your reporting account page). Alternatively/failing resolution through that step, write to Don as above and ask for his help.

.

Thanks Farelf,

I re-did my mailhosting configuration and it now seems to work.

Thanks

[Farelf]

Outstanding mate, marking "Resolved".