SCMG Posted April 18, 2013 Share Posted April 18, 2013 For the record: NEWBIE here... now that we've gotten that trivia out of the way... lets get to some issues and questions: We are a new SC Email account user ( ), and we are attempting to get the same accounts we just recently had approved using a reporting only account - approved into our new SC email account as well. Now the questions and "issues" arise: When we attempt to add a host (previously approved for the reporting account) to the email account, we can not, as the system now reports that we have some "new" complicated setup, and we need a waiver... Mind you - we are using the same computer, IP, and setup we did when we entered them into the reporting only account... OK - Don graciously grants us the waiver (...very odd and strange that would have to be done at all - but nonetheless - he does it...) Now the really weird part: Don grants the waiver, and we say OK - time to ad the next account - and we add the new mailhost - and - low and behold - no waiver needed... GREAT you say - so what is the problem ? The problem is the latest / newest unwaiver needing account has SUPPLANTED the previous submission in the mailhost list, which is now - nowhere to be seen in the mailhost list (twilight zone)... Each successive mailhost addition now supplants it's predecessor in the list, and any accepted predecessors simply vanish !!! We have now entered a dimension of sight and sound... Anyone able to shed some light on this ? What are we doing wrong ? Thank you all in advance for your time and patience in this matter... Regards, SCMG Enterprises, LLC. Link to comment Share on other sites More sharing options...
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