WVNicholson Posted November 27, 2014 Share Posted November 27, 2014 I attempted to "add fuel to my account" by following the link to "Proceed to Verisign payment page". After entering credit card details, I eventually get the error message: Transaction declined! Your transaction was approved! However, a communication error with the merchant's site occured. The transaction has been voided, please contact the merchant. When I follow the link at the bottom of Verisign's error page for "Information", I get to a Spamcop.net page with the following uninformative error message: Unknown action failureI've already made two attempts at payments - about a week ago - and another one today and it appears the problem is something that Spamcop - "the merchant" - has to resolve. I have snapshots of the relevant pages in PDF format that I can send by e-mail if necessary; but I doubt this will provide any new information apart from what is in my message above. Also, the page at https://www.spamcop.net/mcgi?action=paymenu that goes to the Verisign payment page refers to there being "two online payment options" when it appears in fact there is only one online payment option at present. I remember using Paypal to pay to "add fuel" to my reporting account in the past; but this does not seem to be available any more. I was actually wondering why Paypal is unavailable as a method of payment now? Is anybody else having difficulties with this? (All of the other posts that I can find about "adding fuel" appear to be related to CES mail or very old), William Quote Link to comment Share on other sites More sharing options...
SpamCopAdmin Posted November 27, 2014 Share Posted November 27, 2014 I'm sorry about that.We're having trouble with the payment page.We're working on it.- Don D'Minion - SpamCop Admin - - Spamcop[at]spro.net - Quote Link to comment Share on other sites More sharing options...
fbernard Posted December 2, 2014 Share Posted December 2, 2014 Past 2 days when using my known-good corporate Visa card: "Transaction declined! Your transaction was approved! However, a communication error with the merchant's site occured. The transaction has been voided, please contact the merchant." When I click the "Information" button it redirects to https://www.spamcop.net/cgi-bin/spamcop/signup?action=failure and states: "Unknown action failure" Quote Link to comment Share on other sites More sharing options...
bmoursund Posted December 12, 2014 Share Posted December 12, 2014 Me too: Transaction declined! Your transaction was approved! However, a communication error with the merchant's site occured. The transaction has been voided, please contact the merchant. Quote Link to comment Share on other sites More sharing options...
turetzsr Posted December 12, 2014 Share Posted December 12, 2014        Just in case you missed it: please see Don D'Minion's reply, above 91246[/snapback]. Quote Link to comment Share on other sites More sharing options...
bmoursund Posted December 12, 2014 Share Posted December 12, 2014 Just in case you missed it: please see Don D'Minion's reply, above 91246[/snapback]. Didn't miss it, it seems a bit stale, thought a fresh report might be appreciated. -- BMM Quote Link to comment Share on other sites More sharing options...
turetzsr Posted December 12, 2014 Share Posted December 12, 2014        It's possible that he might be willing to reply to a personal inquiry -- you can write to him at the e-mail address that you'll find at the end of his post. Quote Link to comment Share on other sites More sharing options...
fbernard Posted December 17, 2014 Share Posted December 17, 2014 My known-good corporate Visa card worked just now: "Your transaction was approved!" Quote Link to comment Share on other sites More sharing options...
turetzsr Posted December 17, 2014 Share Posted December 17, 2014        Thanks for the good news, fbernard! Quote Link to comment Share on other sites More sharing options...
Caveguy Posted January 9, 2015 Share Posted January 9, 2015 It is now mid Jan 2015 and the verasign payment system is still broken ! How about providing an email address or paypal account we can make a paypal to ? Is the spamcop project so flush with money it doesent need our contributions any more ? or are the contributions so few and far between that it is not worth the effort to fix ? Quote Link to comment Share on other sites More sharing options...
turetzsr Posted January 9, 2015 Share Posted January 9, 2015        Posting here is unlikely to do any good (not that you'd know that <g>). I'd suggest that you write to "SpamCopAdmin" Don D'Minion at th e-mail address that's in the sig in his post, above 91246[/snapback]. Quote Link to comment Share on other sites More sharing options...
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