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Can't erase held mail

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I helped a friend set up a spamcop account and he just called and said that he cannot get messages out of his held mail. I thought it might be something on his computer so I tried it here. You can check the mail and then select delete, spamcop thinks about it for a minute or two and then displays a confirmation that the messages were deleted, but they still appear in the list. My other spamcop accounts work fine. Any thoughts?

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