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Abuse complaints from SpamCop


pmg
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Hope someone in here can help.

We are receiving several spam complaints from SpamCop, through some servers we work with, based at Hetzner Online.

The problem is that all we receive is for example: 6404271713[at]reports.spamcop.net - but in this way we can't see what the actual e-mail address of the complainer is and then not block him/her.

When receiving spam complaints from other places, correct e-mail is displayed. Anybody know if we are NOT looking the correct places to find the e-mail or if there is something we can do?

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Sorry to hear that you are having a problem with the emailing list you are using.

The email address you provided is part of SpamCop's effort to protect the email address of their spam reporters. SpamCop will forward any email sent to that address to the original reporter. If they respond is another issue. Your ISP involved does have more information, including a copy offending email. With that information and the timing you should be able to identify which mailing list/client has been contaminated with addresses that are not appropriate.

By design, with the information you provided no one can provide you more than general guidance. The spam report sent to your ISP does contain more information. I'm sure you understand why SpamCop would not in general want to provide the email address that reported one of your many emails as spam. If spammers or mass emailers as yourself, just removed reporters from their mailing list, that stop the reports not correct the underling problem.

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SpamCop normally sends "munged" reports, that hide the reporter's email address. (This isn't only done by SpamCop - some of the big email hosting providers have automatic "feedback loop" reporting that's munged as well.) This is done to prevent "listwashing", which is where a spammer will remove email addresses from their lists when they receive complaints but otherwise continue to send spam to everyone they can find - there's an obvious benefit to them if they can manage to only send their spam to people who don't report it.

What you need to do is look at the report, identify the customer/user responsible, and if necessary speak to them to find out what's happened. In my experience (I work at a small hosting provider, and see email sent to our abuse[at] address) you will probably find that it's one of the following: a naive user who's bought an allegedly "opt-in" marketing list that's nothing of the sort (they will probably be mortified when you tell them you've had spam reports about their emails); an unrepentant spammer who's going to keep going until you cut them off (cut them off ASAP); an account that's been hacked (suspend access for clean-up/security review); or a report of something that isn't spam (either an obviously-wrong report, or a well-run list with a recipient who has decided to report it rather than unsubscribing - the latter will only be identifiable by speaking to the user who sent the email and understanding how they manage their mailing lists, though is probably fairly unlikely to be the case with reports via SpamCop.)

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Hope someone in here can help.

We are receiving several spam complaints from SpamCop, through some servers we work with, based at Hetzner Online.

The problem is that all we receive is for example: 6404271713[at]reports.spamcop.net - but in this way we can't see what the actual e-mail address of the complainer is and then not block him/her.

When receiving spam complaints from other places, correct e-mail is displayed. Anybody know if we are NOT looking the correct places to find the e-mail or if there is something we can do?

If you are a administrator of a IP you can refuse to accept "munged reports"

https://www.spamcop.net/fom-serve/cache/267.html

All SpamCop reports can be replied to the one who sent it?

I take it you are the spammer wishing to list-wash your spam?

Edited by petzl
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