Suddenly my message is rejected AUP#SNDR

[John at Speeednet]

I have been reporting spam here for years with no problems. Now I get this

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

I double checked the address that I must use to submit them and still get the bounce.

[petzl]

1 hour ago, John at Speeednet said:

I have been reporting spam here for years with no problems. Now I get this

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

I double checked the address that I must use to submit them and still get the bounce.

Never get bounce reports from SpamCop?
Put thr bounce through SpamCop's parser and check (you can cancel Web parser if not spam)

[Lking]

7 hours ago, John at Speeednet said:

A message that you sent could not be delivered...

This sounds to me like a message from your ISP. If they have changed their settings, blocking messages to SpamCop could be a new results.

I am currently trying to resolve the following:

Quote

Delivery has failed to these recipients or distribution lists:

Server "spam.spamcop.net"...

 

[BillC]

I have used spam cop for YEARS and never had this issue until recently.
I have been also getting this error message "550 AUP#SNDR Rejection Notice" on sending things to spamcop as well as just replying to some emails. 
The ISP says it's the email servers hosted at blue host and blue host says it's my ISP

I even contacted Cloudmark customer support [email protected] & they are not making any sense of this either.

This just doesn't make sense that no one understands this issue and multiple people across multiple ISPs are experiencing the same issue.

[John at Speeednet]

I am also hosting with Bluehost and cloudmark. Coincidence?  My ISP is Virgin

 

Edited September 6, 2023 by John at Speeednet

[John at Speeednet]

This is what I get

Graphic removed by moderator

Edited September 6, 2023 by Lking
Security

[petzl]

5 hours ago, John at Speeednet said:

This is what I get

Get rid/edit the screen shot it contains your super-secret SpamCop email address!!

This is your ISP rejecting your spam submissions, because it contains spam!
Gmail often do the same to me. When I get SMS/Text mobiles I email them to my Gmail,
then try to send to registrar of URL, (worked well for a while).
Now Gmail always rejects/bounces back these reports because it auto recognizes Phishing sites/URL's!
The work around is to copy and past to your SpamCop webpage. or get another email provider.

Edited September 6, 2023 by petzl

[John at Speeednet]

@petzl Thank you.

[John at Speeednet]

Thought I had found a solution, I set up an IMAP account for my Protonmail, sent the email, it arrived safely, however I now have this message.

SpamCop encountered errors while saving spam for processing:

SpamCop could not find your spam message in this email:

[petzl]

7 hours ago, John at Speeednet said:

Thought I had found a solution, I set up an IMAP account for my Protonmail, sent the email, it arrived safely, however I now have this message.

SpamCop encountered errors while saving spam for processing:

SpamCop could not find your spam message in this email:

You are sending email submission "as a attachment"?

[John at Speeednet]

@Petzl Yes I always have so that the headers remain intact, in groups of up to twenty at a time. I have done this since 2012 with no problems.

[petzl]

15 hours ago, John at Speeednet said:

@Petzl Yes I always have so that the headers remain intact, in groups of up to twenty at a time. I have done this since 2012 with no problems.

? send a duplicate to yourself as well, again maybe your email provider may be up to something like stripping email of attachments?

Edited September 8, 2023 by petzl

[John at Speeednet]

I sent a duplicate to myself and it arrived as one big email not attachments, that said, the one to spamcop went through. so thanks for the tip.

[petzl]

4 hours ago, John at Speeednet said:

I sent a duplicate to myself and it arrived as one big email not attachments, that said, the one to spamcop went through. so thanks for the tip.

so it is either your provider or your email client creating problems

[IzzyWeird]

I have been sending out my own spam complaint forms since 1998.
I use SpamCop to find the email and web host abuse desk addresses.
Recently HostMonster has been rejecting all of my complaints.
Apparently they have an outgoing spam filter that is new.  
HostMonster's offshore tech support has not been very helpful.  
I have had good luck (so far) sending my complaint forms via GMAIL.
HostMonster's blocking seems to be "sticky", other outgoing email
appears to get blocked after a spam complaint has been blocked.
I added my HostMonster email address to the Cc: list of a complaint I sent by GMAIL.
The copy of the complaint never arrived.  But I have seen indications
that GMAIL is actually sending out my spam complaints.  

I am now experimenting with a workaround for HostMonster's silly outgoing spam filter.
All occurrences of the word "spam" are replaced by s.p.a.m.
The offending message source and the header are placed in a .TXT attachment.
So far this appears to be working.  Stay tuned...

[IzzyWeird]

Here's the text of a spam complaint bounce from the "Mail Delivery System" at HostMonster.

 

HM spam cmplnt bounce.txt

[ninth]

1 hour ago, IzzyWeird said:

Here's the text of a spam complaint bounce from the "Mail Delivery System" at HostMonster.

 

HM spam cmplnt bounce.txtUnavailable

The text attachment no worky. Try submitting reports through SC online form if all else fails? Speaking of spammy words the number 1 on the list is f.r.e.e

[IzzyWeird]

18 hours ago, IzzyWeird said:

Here's the text of a spam complaint bounce from the "Mail Delivery System" at HostMonster.

 

 

Partial copy:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

  [email protected]
    host eig-east.smtp.a.cloudfilter.net [18.215.58.191]
    SMTP error from remote mail server after end of data:
    550 2CaetZUAJjcdm2CaetxXFd - <[email protected]> message rejected AUP#SNDR
  [email protected]
    host eig-east.smtp.a.cloudfilter.net [3.228.35.199]
    SMTP error from remote mail server after end of data:
    550 2CaetIgPt0ddP2Caet8B29 - <[email protected]> message rejected AUP#SNDR

...

(four additional recipients, all recipients were rejected.)

Edited November 3, 2024 by IzzyWeird

[Lking]

24 minutes ago, IzzyWeird said:

(four additional recipients, all recipients were rejected.)

If all five recipients rejected the message, it would suggest to me that the problem is closer to home - as in your ISP.

 

29 minutes ago, IzzyWeird said:

SMTP error from remote mail server after end of data:
    550 2CaetIgPt0ddP2Caet8B29 - <[email protected]> message rejected AUP#SNDR

I know  this from your ISP implies that the remote mail server rejected your email (error code 550), BUT sometimes ISP's have been known to, out of laziness or poor coding, blame others when they don't deliver an email.

[ninth]

Sounds like hostmonster is spam friendly and blocking your IP so check out the whois to escalate cloudflare newfold domain-inc ...it's illegal to ignore abuse reports - FTC can-spam.

[IzzyWeird]

22 hours ago, ninth said:

Sounds like hostmonster is spam friendly and blocking your IP so check out the whois to escalate cloudflare newfold domain-inc ...it's illegal to ignore abuse reports - FTC can-spam.

Thanks, ninth, thanks a lot for the info, I'll look into that.

I am not happy with an email host reading my private outgoing emails and using common key words as an excuse to reject legitimate emails.  I would migrate to another host, but that is a big effort, they host a number of my web sites and a fairly complicated email setup.  A warning to anyone considering HostMonster.
 

Edited November 5, 2024 by IzzyWeird

[petzl]

3 hours ago, IzzyWeird said:

Thanks, ninth, thanks a lot for the info, I'll look into that.

I am not happy with an email host reading my private outgoing emails and using common key words as an excuse to reject legitimate emails.  I would migrate to another host, but that is a big effort, they host a number of my web sites and a fairly complicated email setup.  A warning to anyone considering HostMonster.
 

Just ask your host if they could consider whitelisting your outgoing email 
Your attempts to report spam received by their mail host  is encouraging more spam.
For spammers attack is the best and only defence!

[ninth]

1 hour ago, petzl said:

Just ask your host if they could consider whitelisting your outgoing email 
Your attempts to report spam received by their mail host  is encouraging more spam.
For spammers attack is the best and only defence!

That makes sense but hosting services cannot read your email only the email or the network services. Website hosts do not have access to data on client servers. Also report helpdesk problems to cert first.org

Edited November 5, 2024 by ninth
add

[IzzyWeird]

8 hours ago, petzl said:

Just ask your host if they could consider whitelisting your outgoing email 
Your attempts to report spam received by their mail host  is encouraging more spam.
For spammers attack is the best and only defence!

Thanks.

Yes, one of the first things I requested was to be whitelisted, but they only temporarily whitelisted me to verify the problem.  They were adamant that since my complaint contained the header and message of an actual spam email it was correctly judged by their filter to be spam.

[IzzyWeird]

I did an experiment.  I sent an email from HostMonster to GMAIL and parsed it with Spamcop.  CloudFilter looks a lot like CloudFlare.  Spamcop did not find a HostMonster reporting address, but it did mention HostMonster in passing.  Spamcop would have only reported to this address:

"Using last resort contacts [email protected]"

It appears that CloudFilter claims to be a filter for spam and phishing emails etc., incoming and outgoing.  It's one thing if an IP is on an RBS and the email simply gets deleted.  But most spam filters have a significant probability of false positives.  CloudFilter appears to just delete an incoming email that it thinks is spam.  You have no indication that an incoming email was deleted.  CloudFilter obviously sees false positives with my outgoing spam complaints.

Hostmonster and other email hosts should allow users to OPT-OUT of CloudFilter.