GeorgiaIceCream Posted August 2, 2007 Share Posted August 2, 2007 I have had 2 paid-for email userids deleted/suspended by SpamCop/Cesmail. I have been trying for the better part of 2 days to get someone's attention to resolve the matter. Any advice on what avenues to try? Link to comment Share on other sites More sharing options...
Wazoo Posted August 2, 2007 Share Posted August 2, 2007 Where to get Help "e-mail user IDs" ....???? Are you actually talking e-mail accounts (which implies that this should have been posted into the SpamCop E-Mail System & Accounts or are you talking about Reporting accounts (which would imply that this should have been posted into the SpamCop Reporting Help Forum section. As stated in SpamCop Reporting Accounts, it is possible to continue to have a SpamCop.net e-mail account but lose the Reporting privileges associated with that e-mail account. If Don suspended your Reporting activites, he normally sends an e-mail advising og that action and why it happened. In all honesty, this is the first time that an accusation of JT taking such action on an e-mail account, never mind multiple accounts, has appeared within this Forum. I sent an e-mail upstrean to both sides of the house, but you didn't offer a lot of data to work with, like identifying 'you' and/or the accounts in question. Whether the data you used to Register here ties into anything they can reference is unknown to me. Link to comment Share on other sites More sharing options...
GeorgiaIceCream Posted August 2, 2007 Author Share Posted August 2, 2007 The suspended/cancelled userids can't be used to send or receive email. Email sent to them bounces. If you try to logon to webmail, the attempt is unsucessful. My SpamCop Email is rjrobison[at]spamcop.net I will be glad to send complete info to anyone that can help. I have tried every way that I can find. No one has responded. Link to comment Share on other sites More sharing options...
Wazoo Posted August 2, 2007 Share Posted August 2, 2007 Resent an e-mail to JT adding in the e-mail address ... still a bit confused over the continued reference to "suspended/cancelled userids" ... with only one e-mail account described .... Link to comment Share on other sites More sharing options...
SpamCopAdmin Posted August 2, 2007 Share Posted August 2, 2007 The suspended/cancelled userids can't be used to send or receive email. Email sent to them bounces. If you try to logon to webmail, the attempt is unsucessful. It sounds to me like you have a couple of accounts that have expired for lack of renewal. You can renew them at this page: http://mail.spamcop.net/account_renew.php - Don D'Minion - SpamCop Admin - Link to comment Share on other sites More sharing options...
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