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SpamCop 98

Junk Mail folder?

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I just discovered that the reason I had "missing mail" was because it was all being put in a "Junk" folder which I could only see from the "Folders" selection on Horde, but the folder isn't listed in my IMAP folders when I connect with Thunderbird. The mail I was missing was ALL from AOL correspondents, and I have no filter rules that would do this (in fact, since I did not really know it existed, I have no filter rules that would move anything to a "Junk" folder; there are actually things in there that should have been reported).

I do have some important correspondents that still use AOL, and it's even doing it to correspondents on lists where I am a member. It started this behavior on 11/26/13. You may wish to check your "Junk" folder via webmail, I would be interested to know if anyone else has anything in that folder that they didn't move there.

Edited by SpamCop 98

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Yes, I deleted all filtering rules in both T'bird and Horde and it's still doing it.

And yes, I have written support.

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Never mind, definitely a Thunderbird issue. Let this be a lesson: know your email client!

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What was the Thunderbird issue? Was it simply a matter of subscribing to that folder in the Thunderbird settings for that account?

Edited by Dave_L

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What was the Thunderbird issue? Was it simply a matter of subscribing to that folder in the Thunderbird settings for that account?

Each account in t'bird has its own "Junk Folder" rules, and as far as I am able to determine, it's a "black box" with no ability to tweak those rules. It had somehow decided that anyone sending from AOL was junk, and that simply wasn't the case. So I turned off the Junk Folder for the account. Oddly, t'bird wouldn't show me the Junk Folder when I showed all the folders, but the spamcop webmail would when I did a search.

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^^^ You could also try selecting all the AOL messages in the Junk folder and clicking on "Not Junk" in TB. That might clear the AOL rule that TB seems to be using.

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^^^ You could also try selecting all the AOL messages in the Junk folder and clicking on "Not Junk" in TB. That might clear the AOL rule that TB seems to be using.

Here is the rub: the "junk" folder is not revealed in Thunderbird when I am looking at the folders under the spamcop inbox. It is ONLY listed in the "search" mechanism in webmail. I have sent an email to support asking how I can delete the "junk" folder since it's not shown in Thunderbird.

As explained above, when I turned off the "adaptive junk mail controls" for Thunderbird I have not had anything move a message to a junk mail folder without my knowledge. That is, until I received a new message today.

Today I went looking for an email that I saw that came in on Sunday, and only found it by searching in webmail and checking the folder "junk" as a place to look.

Thunderbird has NOT moved 23 other AOL correspondent messages back to the "junk" folder since I turned it off last week, but it did move a new message into the "junk" folder upon receipt even though the adaptive junk mail controls are turned off.

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I have emptied the cache in Thunderbird and since then new emails from AOL correspondents are still getting moved to the "junk" folder.

So the "adaptive junk mail controls" are turned off in Thunderbird and the "junk" folder just doesn't show up in Thunderbird when I am logged in to the spamcop/CES server via IMAP so I have no way of deleting the folder.

Anyone have any ideas?

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Today I quit Thunderbird on my computer for more than an hour. Ten minutes later, all items that came from an AOL.com correspondent were moved to a folder called "junk." Thunderbird could not have done that because it was not active nor connected to my IMAP account. In fact, T'bird can't even see a folder named "junk" on my IMAP account, it is only listed at CES mail when logged in to Horde.

Do the rest of you paid users see a folder called "junk" when submitting a search on webmail? Or am I the only one? This can also be checked when on webmail if it's one of the choices in a pull-down menu on the upper right.

I have repeated the experiment above many times, with Thunderbird not even running here. It just moves all AOL correspondents into the "junk" folder within a few minutes—even one item that was reported and put in the trash by spamcop!

Edited by SpamCop 98

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AHA! It was an Android device moving all these emails into a junk folder. DAMN YOU GOOGLE!

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AHA! It was an Android device moving all these emails into a junk folder. DAMN YOU GOOGLE!

Are you using the native email app? I use K-9 Mail and like it (but you do need to be sure to set the folders correctly or it won't properly coordinate with Sent, Trash, etc.)

DT

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