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Dealing with SurveyMonkey spam


cwg
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SurveyMonkey themselves do not spam, they are contracted to conduct survey's on behalf of clients who request them.

Everyone gets a bad apple every now and then:

http://www.spamcop.net/sc?id=z4940855522z6...fa4ded0e50a433z

The problem with the above is that it's going to a ISP who is report-disabled, why, I don't know.

However, I contacted SurveyMonkey themselves, and they dealt with it in a very timely manner:

Response (Luis) 03/14/2011 08:35 AM

Good morning,

You have contacted SurveyMonkey's customer service.

Could you please be more specific about your query?

On our Anti-spam policy we present an instrument to receive abuse reports:

Reporting spam

If you suspect that SurveyMonkey has been used by someone to send spam, please contact us immediately at abuse[at]surveymonkey.com and we will investigate the matter.

Thank you,

Luis

Director of International Business Operations

So, as suggested, I emailed the offending message to the above email address, and it was handled promptly.
Hello,

Thank you very much for your contact! We take Spamming of any kind very seriously and have taken a number of steps over the past year to increase our security and prevent these types of forms from being created.

We have a number of Phishing preventions put in place, but unfortunately are not able to prevent all of them, so recipient feedback is an important part of keeping our system clean.

If you see any more of these types of forms or if you know of any blogs/message boards, please let us know and we will be happy to investigate!

I have cleared all responses and deleted the forms associated with this account. We have also blocked the account and flagged it for phishing so that we can prevent this user from such action in the future.

Thank you for using SurveyMonkey!

Brittany

List Management Specialist

As a suggestion, I recommended that they get themselves listed as an interested third party so they can get a report when someone does this again.
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