djporter Posted January 8, 2013 Share Posted January 8, 2013 This is a new problem within the past three weeks: At spamcop.net => Held Mail => Forward (do not whitelist sender) => Release / Delete selected messages, and the correct behavior was to Forward the selected messages to be POPed by my email client. What happens now is that all Forwarded messages end up in a Held folder at webmail.spamcop.net. If I Release these messages from webmail they do get forwarded. So what happened here? Why can I no longer Forward messages directly from spamcop.net without having to go through webmail? As I said, it didn't used to work this way. Thanks for any assistance. Link to comment Share on other sites More sharing options...
SpamCopAdmin Posted January 8, 2013 Share Posted January 8, 2013 >- At spamcop.net => Held Mail => Forward (do not whitelist sender) That works for me. I just tested it. Although... I work my Held Mail folder from the Webmail interface. It is just as easy. I have it set to open with the Held Mail folder displayed so I can go right to work. - Don - . Link to comment Share on other sites More sharing options...
djporter Posted January 8, 2013 Author Share Posted January 8, 2013 It used to work for me and doesn't now, that's why I'm reporting it. I'm a 10+ year user of SC, and I know this is new behavior. If you look in my webmail Held Folder, you can see 3 messages that were Forwarded from spamcop.net but did not get released to POP. Thanks. Link to comment Share on other sites More sharing options...
turetzsr Posted January 8, 2013 Share Posted January 8, 2013 Hi, djporter, ...Despite the user ID, Don ("SpamCopAdmin") is not a SpamCop e-mail admin and doesn't have any special privileges, such as the ability to look into your webmail folders. Enigmatically, SpamCop does not provide the SpamCop e-mail service! ...What I would suggest is that you try the SpamCop FAQ (links to which appear near the top left of each SpamCop Forum page) item labeled "I forgot my Password / can't login / other account problems" to report the problem. ...Good luck! Link to comment Share on other sites More sharing options...
djporter Posted January 9, 2013 Author Share Posted January 9, 2013 ...What I would suggest is that you try the SpamCop FAQ (links to which appear near the top left of each SpamCop Forum page) item labeled "I forgot my Password / can't login / other account problems" to report the problem. I think that's the same report made from the webmail "Problem" icon. I did make a report there before trying the forum but no response so far. Link to comment Share on other sites More sharing options...
turetzsr Posted January 9, 2013 Share Posted January 9, 2013 I think that's the same report made from the webmail "Problem" icon. I did make a report there before trying the forum <snip> ...Correct! You've done your part, it's up to the e-mail admin(s), now. Link to comment Share on other sites More sharing options...
djporter Posted January 17, 2013 Author Share Posted January 17, 2013 This problem is still occurring. Any other ideas? No response from spamcop support. Link to comment Share on other sites More sharing options...
petzl Posted January 17, 2013 Share Posted January 17, 2013 This problem is still occurring. Any other ideas? No response from spamcop support. Log into WebMail http://webmail.spamcop.net/horde/imp/mailb...INBOX.Held+Mail Then click "Problem" TAB This sounds like SpamCop Email issue Link to comment Share on other sites More sharing options...
turetzsr Posted January 18, 2013 Share Posted January 18, 2013 Log into WebMail <snip> Then click "Problem" TAB <snip> ...Thanks, petzl, but the OP has been there, done that: see 83791[/snapback]. Link to comment Share on other sites More sharing options...
Derek T Posted January 24, 2013 Share Posted January 24, 2013 ...Thanks, petzl, but the OP has been there, done that: see 83791[/snapback]. I am having much the same problem, I use Thunderbird and IMAP. When I select (in the reporting web interface) Release and Whitelist sender the email remains in Held Mail but now gains a yellow star. This started two or three days ago, before that it worked perfectly. Oh, and the sender doesn't get whitelisted either. Link to comment Share on other sites More sharing options...
djporter Posted January 24, 2013 Author Share Posted January 24, 2013 I am having much the same problem, I use Thunderbird and IMAP. Sounds like the same problem I'm experiencing, except I'm just Releasing a message, and the message ends up in Held Mail and marked in pink as "Important". I have reported this problem but apparently only Jeff can work on it, and Jeff reported that he couldn't duplicate it. So I took screen shots when the problem occurs and sent those to spamcop support 3 days ago, no reply yet. The Held messages are automatically deleted after 7 days and it takes SC support that long to look at anything. So what I did was blacklist a dummy email address, and send email to myself from that address. Those messages end up being Held so the problem can be easily demonstrated. What I would suggest is that you make a problem report referencing "(Case 49920)" in the subject so that our problems are kept together and SC support doesn't start anew on your issue. Link to comment Share on other sites More sharing options...
djporter Posted April 15, 2013 Author Share Posted April 15, 2013 Looks like this problem might be fixed. I just tried "Forward (do not whitelist sender)" and the three messages forwarded correctly without ending up in the Held folder. I have not yet tried "Forward (and whitelist sender) but it may also be working again. The sad part is I've already migrated to another email system due to lack of tech support for this very problem. Link to comment Share on other sites More sharing options...
petzl Posted April 16, 2013 Share Posted April 16, 2013 Looks like this problem might be fixed. I just tried "Forward (do not whitelist sender)" and the three messages forwarded correctly without ending up in the Held folder. I have not yet tried "Forward (and whitelist sender) but it may also be working again. The sad part is I've already migrated to another email system due to lack of tech support for this very problem. I've had no problems using VER to "forward email" but many have seems buggy to me Best to do this from Webmail and select "Folders" to Inbox (you should have your email client set to "Leave on Server") Link to comment Share on other sites More sharing options...
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