Phormvictim Posted October 29, 2016 Share Posted October 29, 2016 First time here so apologies for any blunders. I've worked through various FAQs and can't find any reference to this problem. I check my mail with a product called Mailwasher (Firetrust) and that program can automatically report mail marked as spam, to my paid-for spam reporting address ****@spam.spamcop.net which I have had for some years now. (Mailwasher contacts my isp mail server, and downloads headers of my mails for checking and reporting and deleting the spamBEFORE I download them via MS Outlook pop3). After "washing" the mail with Mailwasher, and telling it to report spam to my spamcop address, I then login to https://www.spamcop.net using my browser. Spamcop tells me I have reports to process, which I do generating the submission forms one by one, and clicking on the Send spam Reports Now button, and repeat until spamcop has worked through all the queued reported spam. I have noticed recently that sometimes, after reporting some spam emails, clicking on the the Report Now link, produces the normal report page, but there are NO "Send spam Reports Now/Preview Reports/Cancel" buttons at the bottom of the page - and no other way out. The page is effectively a reporting dead end. If I click the browser back button, I get the previous page where I can click on the link offering to remove all reported spam without processing. But that means that any reported spam in the queue that SpamCop hasn't parsed, is lost and doesn't get processed. I can't work out how to prevent this happening. The process is repeatable as long as that particular spam is in the Spamcop system. Spamcop seems to be stuck at that point. This has only just started happening but it is now occurring every 2 or 3 days. It happens whether I use Firefox or Internet Explorer. Is there something I need to do differently? Is it a change in how spam is configured? Why is Spamcop "losing" the Send spam Reports Now/Preview Reports/Cancel" buttons and what action should I take please when it happens next time? Thanks in advance for all helpful replies - if you need a screenshot or more information I will supply them. Link to comment Share on other sites More sharing options...
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