Jump to content

Password problems


Recommended Posts

I have not been able to file spam reports for a couple of days because my password is not recognized. When I go to SpamCop website I am logged in but when I try to change my passwrod I get amessage that my old password is invalid, therefore I cannot change it.

Which also blocks me from getting a new password issued.

An ole Catch-22.

Somebody please help fix the error of my ways! :(


Link to comment
Share on other sites

The www.spamcop.net FAQ .... the Forum version of the SpamCop FAQ ... the currently" being populated" KnowledgeBase/FAQ ... all linked to at the top of this page .... Look for the title "Password Problems" ... a conversation at http://forum.spamcop.net/forums/index.php?showtopic=5108 .. recent spamcop newsgroup traffic ... with all this recent attention to that FAQ entry, it is a bit amazing to see this query surfaced ...

Link to comment
Share on other sites

I have not been able to report spam for a week. I've read the forums and see messages that it seems to be working OK now. But that is not my experience.

SpamCop asks for my account name and password when I try to report spam. Whatever I enter does not work. When I go to Preferences and try to change my password, I am not allowed to do that because the original password is invalid.

Yet I can still log-in to the SpamCop website and post to the forums.

I think I could resolve my end if I could just enter a new password but I seem to be caught in some Catch-22 situation. I'm not allowed to report spam because I don't enter the correct password yet I cannot access my password or get a new one sent because the original password is incorrect and I cannot make a new password because I cannot enter to original password to change it, etc.

Will someone please help me? I have tried and tried to my part by reading and re-reading web site FAQs and Forums and stil do not have a clear answer to my problem.

I have also sent a message to Jeff but have received an answer.

Rick in Maine

Link to comment
Share on other sites

The login to the forum (user name and password) has no connection with your reporting account. They are totally separate databases.

If you are using a free reporting account, the simpliest thing to do is simply sign up for a new account.

Next question would be do you have a paid reporting account or a paid email account? as password issues are handled differently for both.

My primary account is an email account, but I did just try and did suceed in logging into my old paid reporting account without any problems (other than trying to remember my username and password - good thing I have them written down.)

Link to comment
Share on other sites

Know not what you've read thus far .. geeze ...





Doing my best not to "hide" this data ....

SpamCop website and post to the forums.

A lot of ground covered there ... some hardware in California, some in Georgia, some distrubuted around the world ... yet, as noted a number of times, the different "sections" of the SpamCop system are "separate" .. including different owners / admin staff ....

Also noted by its absence ... have you deleted any cookies involved yet, in case there's an issue there?

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...