mrmaxx Posted October 5, 2007 Share Posted October 5, 2007 Got a user who's got a brand new (well, several months old) Dell laptop running XP Pro and Office 2007 Pro. Today, he comes in and tells me he's getting an error message trying to download his email. I go in and check the usual suspects -- antivirus, account settings, etc. No luck. I create a new mail account with his settings and try that. No luck. I reboot, in case there was a bad socket or something, no luck. Doing some researcho n Google, I find that there are known issues with inetcomm.dll, so I check for that file on his system and find two copies, both the same version: 6.0.2900.3138, but with vastly different date/time stamps. The version in c:\i386 is dated 6/22/07 and the version in c:\windows\system32 is dated 8/11/04. Wondering if anyone has seen this problem before? I am running Office 2007 Basic on my workstation, and my email is working fine. I know this guy's got email, because I was able to log into the web-based email account as him (it uses Squirrel Mail to do email on the web) and saw he's got a bunch of messages. I even tried setting the timeout to 2 minutes, but I'm still getting the timeout error on his account. Any ideas? Think it may be a corrupt account on the email server or something? Link to comment Share on other sites More sharing options...
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