dcsuser Posted April 7, 2004 Share Posted April 7, 2004 Can anyone help us to understand 1) what is happening 2) who is responsible for correcting the situation and 3) how to get ourselves UNblocked? 1. WHAT IS HAPPENING We host a few websites for clients in a datacenter out of Texas. So far, when e-mail is sent to 2 domains we receive a response from spamcop stating that somewhere along the line the e-mail was blocked. Example (e-mail addresses intentionally altered): The original message was received at Tue, 6 Apr 2004 09:56:12 -0400 (EDT) from rrcs-central-24-106-103-186.biz.rr.com [220.127.116.11] ----- The following addresses had permanent fatal errors ----- <drgreg[at]yyyyyyyyyyyyyy.com> (reason: 550 5.7.1 <support[at]xxxxxxxxxxxxxx.net>... no access from[18.104.22.168],see http://spamcop.net/) ----- Transcript of session follows ----- ... while talking to mail.yyyyyyyyyyyyyy.com.: >>> MAIL From:<support[at]xxxxxxxxxxxxxx.net> SIZE=5240 <<< 550 5.7.1 <support[at]xxxxxxxxxxxxxx.net>... no access from[22.214.171.124],see http://spamcop.net/ 554 5.0.0 Service unavailable 2) WHO IS RESPONSIBLE FOR CORRECTING THE SITUATION? When I researched the IP address 126.96.36.199 in the Spamcop database it returned a RoadRunner mail server (our ISP) with several example spam e-mails to describe why that IP was black listed. When I typed in the IP addresses of the client domains I received no entries found in the database. This leads me to believe that our ISP (RoadRunner) has been blocked however their technical support is trying to tell us that it is OUR mail servers which are at fault, not the fact that THIER IP address is listed in the SpamCop database. Who is really responsible for correcting the situation, RR - with their mail server or ours with the mail server in Texas? 3) HOW TO GET OURSELVES UNBLOCKED? Regardless of the answer to #2 (who is responsible), what is the process for getting the IP out of the blocked list? Any help would be most appreciated as our clients are understandably upset. Regards, DCSUSER Link to comment Share on other sites More sharing options...
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