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Spamcop Eating Emails From email.hpwebosnewsletters.com


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Hi;

The system seems to be eating or otherwise unable to receive emails from HP's webOS email verification system, which sends emails out as HP_webOS[at]email.hpwebosnewsletters.com

Long story short, after purchasing a TouchPad yesterday and registering an account a verification email never showed up. I switched it over to a Gmail account today to confirm verification was even working and it showed up immediately. Now that I've tried to switch it back to Spamcop - even disabling all blocking/greylisting to make sure it's not a user-side filter setting - I'm not getting anything.

Since I can't find anyone else having this problem (and there are a lot of people activating TouchPads right now) this seems to be isolated to Spamcop. Thus as best as I can tell HP is trying to send the email out and it's never making it; the system is either not receiving or is eating emails from HP.

Could the appropriate person take a look at this? It almost sounds like one of the MXes has become greedy again and is hording email.

---

Headers from Gmail for anyone interested

Delivered-To: [redacted]
Received: by 10.150.97.8 with SMTP id u8cs73469ybb;
		Thu, 25 Aug 2011 18:40:18 -0700 (PDT)
Received: by 10.101.121.2 with SMTP id y2mr455467anm.113.1314322817842;
		Thu, 25 Aug 2011 18:40:17 -0700 (PDT)
Return-Path: <HP_webOS-ctg0aeb7kaaeiz3bmxq6b5hfn6j3akva[at]email.hpwebosnewsletters.com>
Received: from rtm.email.palmnewsletters.com (rtm.email.palmnewsletters.com [198.31.62.225])
		by mx.google.com with ESMTP id f8si1834625anl.199.2011.08.25.18.40.16;
		Thu, 25 Aug 2011 18:40:16 -0700 (PDT)
Received-SPF: pass (google.com: domain of HP_webOS-ctg0aeb7kaaeiz3bmxq6b5hfn6j3akva[at]email.hpwebosnewsletters.com designates 198.31.62.225 as permitted sender) client-ip=198.31.62.225;
DomainKey-Status: good
Authentication-Results: mx.google.com; spf=pass (google.com: domain of HP_webOS-ctg0aeb7kaaeiz3bmxq6b5hfn6j3akva[at]email.hpwebosnewsletters.com designates 198.31.62.225 as permitted sender) smtp.mail=HP_webOS-ctg0aeb7kaaeiz3bmxq6b5hfn6j3akva[at]email.hpwebosnewsletters.com; domainkeys=pass header.From=HP_webOS[at]email.hpwebosnewsletters.com
Return-Path: <HP_webOS-ctg0aeb7kaaeiz3bmxq6b5hfn6j3akva[at]email.hpwebosnewsletters.com>
DomainKey-Signature: q=dns; a=rsa-sha1; c=nofws;
	s=dk; d=email.hpwebosnewsletters.com;
	h=List-Unsubscribe:Received:Date:Message-Id:From:Reply-To:To:Subject:MIME-Version:Content-Type;
	b=qYq6xhcPC+YnDHIURcZVJ5cskT5BCejgUGwM1Q+oJAG93V8txAj50SiaS8po/fbI
	WEI83VPJZ9waB94Y1gM1kestGVmE5vz1f1yep2/aMKkLhYwiEvSFDnY76hzDpVxJ
List-Unsubscribe: <mailto:HP_webOS-ctg0aeb7kaaeiz3bmxq6b5hfn6j3akva[at]email.hpwebosnewsletters.com?subject=unsubscribe>
Received: from [10.21.250.197] ([10.21.250.197:3566] helo=THDMRTMPUMPER5)
	by pcomtanode06 (envelope-from <HP_webOS-ctg0aeb7kaaeiz3bmxq6b5hfn6j3akva[at]email.hpwebosnewsletters.com>)
	(ecelerity 2.2.2.45 r(34222M)) with ESMTP
	id 4E/48-01643-089F65E4; Thu, 25 Aug 2011 21:40:16 -0400
Date: Thu, 25 Aug 2011 21:39:07 -0400 (EDT)
Message-Id: <Kilauea280182-0-375266831-3-1127026803764566436[at]flonetwork.com>
From: "HP webOS" <HP_webOS[at]email.hpwebosnewsletters.com>
Reply-To: "HP webOS " <HP_webOS-ctg0ieb7kaaeiz3bmxq6b5hfn6j3akfa[at]email.hpwebosnewsletters.com>
To: [redacted]
Subject: Please confirm your email address change
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----000000000000000000000000000000000000000000000000000000000000000"

Edited by ViRGE
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Seems no-one else has anything to report on this ViRGE - have you reported this to JT? Hit the "Problem" button on the web interface, fill in the detail and submit - an autorespose with a case number confirms receipt his end - OR email support[at]spamcop.net (or cesmail.net) for same.

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Yes, it's been reported to Spamcop support and I did get a response. To be honest I'm having some trouble agreeing with it, but it makes some sense.

What I suspect is happening is that the HP system outbound mail servers are not sending mail to an email address with the word spam in it. Many years ago there was a brief fad for people to insert the word spam in their email addresses on the theory that humans would see that and remove the word spam. Well humans didn't actually notice that a lot of the time and of course any automated processes such as list signups etc certainly didn't modify the email address. In order to discourage this and to minimize bounce and other problems some companies/admins simply added code to their systems to assume any address with the word spam in it was invalid and to silently discard the mail. HP may be one of those companies. We do, from time to time, hear about companies that still will not deal with email addresses with the word spam in them, such as spamcop.net, as a valid address.
Now to get a hold of HP. That's going to be nothing short of a miracle. Edited by ViRGE
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  • 2 weeks later...

Yes, it's been reported to Spamcop support and I did get a response. To be honest I'm having some trouble agreeing with it, but it makes some sense.

I have found many things I can not use my spamcop address for, though mostly sites that will not support plussed addressing. I am currently using the spamcop account to receive all email from several gmail accounts (one for each family member) and will use the gmail address where the SpamCop address fails. Gmail automatically accepts all dotted addresses associated with your account so signing up suspected spam to Steven.P.Underwood<at>gmail.com will allow gmail to accept mail and allow me to filter either at gmail or spamcop.

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