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SpamCop Access and Performance Issues


Richard W
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Cisco recognizes the performance issues many users of SpamCop.net have been experiencing, and would like to apologize to the community for the service delays. Over the past week our researchers have been actively monitoring increased global spam volumes caused by heightened botnet activity. Our investigations have revealed this as a global event not specific to SpamCop. In the past, the service has successfully processed higher volumes of spam, but our team has identified performance issues within our infrastructure. SpamCop remains an important part of our technology, and Cisco is working diligently to restore SpamCop to its previous service levels.

Even as we continue the investigation, the spam and botnet data collected from SpamCop is improving Cisco’s industry-leading anti-spam solution for our customers. To show appreciation to the SpamCop community, Cisco is offering $15 worth of fuel to all registered users of the SpamCop spam reporting service. Registered users will receive an email notification within 3-5 days with further instructions and details on the credit.

Cisco remains committed to the community and we acknowledge their contributions are integral in the continuing fight against spam. We remain a committed partner to the cause.

Again, we apologize for the intermittent delays, and as our investigation continues, we will provide regular updates to the SpamCop community.

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  • 2 years later...

Hi, techie,

...From what I can remember (noting that I have trouble remembering things from two hours ago, much less two years ago! :) <g>), I did not receive an e-mail, either. However, when I populate the spam submission form and click the "Process spam" button on http://www.spamcop.net/, the parse page shows the message "Welcome, Steve T. You have 14.9M bytes available." Since I have never purchased fuel, that I have any reflects the promised $15 credit.

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What is the status of this? I have seen no email from Spamcop regarding the credit mentioned above.

Here's my email, received just over two years ago :)

deputies[at]admin.spamcop.net via srs-forwarder.mxes.net

18/07/2012

Dear SpamCop.net user,

Last week, Cisco committed to providing $15 worth of fuel to our dedicated

users. We are pleased to announce every active user's* SpamCop.net account has

been refueled with $15 in appreciation of your patience with recent performance

issues. Please contact deputies[at]admin.spamcop.net if you do not see the fuel

credit in your account within 3-5 business days. Thank you for your continued

partnership in the fight against spam.

Thank you,

SpamCop.net Team

*Any SpamCop.net user who has an active account and submitted spam in the last

6 months.

Edited by g4mby
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...That's because there was only the one (two years ago).

Facepalm.. I can't believe that I didn't notice the 2012 date before..

Several coincidences lined up..

I noticed it pinned at the top of the forum, immediately after I had noted spamcop performance issues, and the date (aside from the year) matched.. Shows how rarely I browse the forum.. It also shows that somebody should clean up the pinned topics..

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... It also shows that somebody should clean up the pinned topics..

Flippin' slave-driver - OK, unpinned then. Not aware there have been any generalised, conspicuous or long-running reporting system issues lately though?
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