gringo225 Posted May 21, 2004 Share Posted May 21, 2004 The spamcop server times out at every attempt to clean my held mail and trash folders. I have tried at off times (1AM or 7AM - EDT) to see if server load may help but it still doesn't work. They currently hold: TRASH 197,000+ messages HELD 32,000+ messages I have tried the following with no success: 1. Connect via IMAP client and deleting 2. Use the web interface maintenace function to clean out trash 3. Use the web interface to the 'folders' and use the "empty folder' function Any ideas how to purge these? If there is an admin person monitoring this forum...feel free to purge my folders. Link to comment Share on other sites More sharing options...
Wazoo Posted May 21, 2004 Share Posted May 21, 2004 I moved your posting to the E-Mail Forum. AT the top of this Forum is a Pinned item that references a similar situation ... There are also numerous other Topics in "here" that involve the same issue. So how about starting with the Pinned item at http://forum.spamcop.net/forums/index.php?showtopic=927 and see if that helps get you closer to trimming those folders down to a managable size. I'm not speaking for JT, but he's the only one that can directly manipulate your account data, and I haven't seen signs of his monitoring these groups in a long while. If needed, he can be contacted, but no idea how fast the response would be. Link to comment Share on other sites More sharing options...
gringo225 Posted May 21, 2004 Author Share Posted May 21, 2004 I followed the instructions in the pinned post and then tried to empty the held folder and the system came back with this error There was an error deleting messages from the folder "Held Mail". This is what the server said: [CLOSED] IMAP connection broken (server response) There was a problem expunging the mailbox. The server said: [CLOSED] IMAP connection broken (server response) Link to comment Share on other sites More sharing options...
Wazoo Posted May 22, 2004 Share Posted May 22, 2004 indicative of a timeout condition ... by your phrase "tried to empty", might that be the attempt to nail them all at once? Did you try again with like a screen at a time? I recall some talking about setting up preferences to show more items on a page, which helped ather up a few more in one stroke ... I'm sure it's a apin, but .. how the heck did the folders get so big to begin with? Link to comment Share on other sites More sharing options...
StevenUnderwood Posted May 22, 2004 Share Posted May 22, 2004 To clean out the Trash folder, you could set your Options to hold fewer days. The first time you log in the next day, your login will probably fail due to a timeout but the cleanup will be occuring. If you try again in a little while, you should be able to connect and have a much smaller trash folder. If you then delete messages from Held folder the same thing will happen the next day. Link to comment Share on other sites More sharing options...
gringo225 Posted May 22, 2004 Author Share Posted May 22, 2004 When I mentioned " tried to empty" I was using the " folders" icon expaning to show all folders, then clicking the check box next to " held mail" and selecting "empty folder" from the drop down. No luck there. I changed my "display option" from 500 mails at a time to 50, still no luck. It will bounce me right out to the login screen after I try to perform. It will only display the sent folder (which contains 2 msgs) or the inbox (which is set to forward to my mail server) and it contains a few pieces in transit. So it appears I can view folders, just not ones with lots of email. I have also tried the "report spam" and "held mail" functions which take you to the text view interface at : http://mailsc.spamcop.net/reportheld?action=heldlog/ These time out with "Gateway Timeout" I think I am stuck until an admin goes in and purges..... I hope someone sees this. Thanks for all your help Link to comment Share on other sites More sharing options...
StevenUnderwood Posted May 22, 2004 Share Posted May 22, 2004 If you follow the directions I posted, you don't need to go into the Trash folder at all. You go into the Options page and modify the amount of days trash is kept. Again a warning, your logins wil fail until the cleanup is complete but JT has stated the system will continue to do the cleanup in the background and will allow login when it completes. Link to comment Share on other sites More sharing options...
gringo225 Posted May 22, 2004 Author Share Posted May 22, 2004 Thanks for the further suggestions. I have tried those too. I set my trash option last week to delete anything older than 1 day and I have the maintenance routine set to run at login as follows: Checked -> Perform maintenance operations on login? Checked -> Ask for confirmation before doing maintenance operations? Unchecked ->Rename sent-mail folder at beginning of month? Unchecked ->Delete old sent-mail folders at beginning of month? 12 -> Number of old sent-mail folders to keep if deleting monthly. Checked -> Purge old message in the Trash folder? 1 -> Purge messages in Trash folder older than this amount of days. When I try to open the Held Mail or Trash from the right side drop down, it comes back " There are no messages in this folder" yet my IMAP client as of this morning is reporting: 33,331 Held Mail 231,450 Trash Clearly the maintenance routine is not performing it's function, even in the background. I attempt to run it each day. I can't report spam if I can't get to the held messages either. Any other suggestions. Link to comment Share on other sites More sharing options...
Wazoo Posted May 22, 2004 Share Posted May 22, 2004 Is your spamcop account the same as what you're using as a posting name here? Need to know this for the note to JT I'd like to send on your behalf, as you've not tried this yourself yet. Link to comment Share on other sites More sharing options...
gringo225 Posted May 22, 2004 Author Share Posted May 22, 2004 My spamcop email is info2 <at> spamcop.net I was able to connect and open the held mail folder this monrning with my IMAP client and I am deleting them. I am not sure if I will have the same success with the very large trash folder. Thanks for your help. Link to comment Share on other sites More sharing options...
Wazoo Posted May 22, 2004 Share Posted May 22, 2004 OK, a couple of things .... I modified your posted address while I was in there ... and have sent off a note to JT to ask him to squash the contents of your Trash folder ... though now that you say things are working (great news by the way, thanks for the feedback!) perhaps it'll be a race as to whther you can clear it out or JT finds the time to step in ... unfortunately, we waited until the week-end started to try to get his attention directly, probably my fault .. apologies ... Link to comment Share on other sites More sharing options...
Wazoo Posted May 23, 2004 Share Posted May 23, 2004 OK, just heard back from JT .. he'll squash the Folders for you. So hopefully, by the time you next log on or get back here, the main problem will be resolved. JT did want to have passed on that if you're actually reporting this much stuff, perhaps you'd want to change your settings to have the stuff "not" go the the Trash Folder when it's deleted, just simply "deleted Permanently" ... Link to comment Share on other sites More sharing options...
gringo225 Posted May 24, 2004 Author Share Posted May 24, 2004 The trash has been purged and I did verify that I have unchecked this option: When deleting messages, move them to your Trash folder instead of marking them as deleted? Thanks for all your help. Gringo Link to comment Share on other sites More sharing options...
Wazoo Posted May 24, 2004 Share Posted May 24, 2004 Thanks for the feedback .. glad it's up and running for you. Link to comment Share on other sites More sharing options...
offbalance Posted May 25, 2004 Share Posted May 25, 2004 Wazoo: I'm having similar problems as chronicled in this message which I started before finding this one. Any chance I might be escalated to have my Held Mail folder squashed as well? While my trash seems to be empty, I am having the same problem with Webmail showing zero Held Messages, but my mail client showing nearly 13000. Both give me hell trying to delete these things, too... My login is the same as my name here: offbalance[at]spamcop.net Link to comment Share on other sites More sharing options...
Wazoo Posted May 26, 2004 Share Posted May 26, 2004 Note passed on to JT for his care and attention. Link to comment Share on other sites More sharing options...
gringo225 Posted May 26, 2004 Author Share Posted May 26, 2004 You might be able to delete 13000 if you setup an IMAP connection to your account. I was able to delete 32000+ manually in my held folder using this technique. I also did it over the weekend at off-peak times, very early saturday and sunday morning. I had over 250,000 in my trash which, unfortunately, I could not do manually with IMAP... I guess weekends aren't long enough ;-) Gringo Link to comment Share on other sites More sharing options...
Wazoo Posted May 27, 2004 Share Posted May 27, 2004 This back from JT; Subject: Re: getting to be a popular request Yeah, I know. I made some significant improvements last night, I believe. Lots more people should be able to clear their held mail folders or see their held mail in webmail now. Jeff Not sure if he got around to squash your folders (offbalance) ... but here's hoping there's some help in JT's word. Link to comment Share on other sites More sharing options...
offbalance Posted May 28, 2004 Share Posted May 28, 2004 Thanks, Wazzo. I'll login and try removing them now. Looking forward to getting a manageable number so I can really beign reporting again. Link to comment Share on other sites More sharing options...
MrData Posted June 4, 2004 Share Posted June 4, 2004 Greetings, You might not want to simply delete your Held Mail, because often E-mail that is held is not spam. See 'How to Prevent Automatic Deletion of Held Mail: Use "Tag Only" to keep it in Inbox' at http://forum.spamcop.net/forums/index.php?showtopic=1691 for further details. Sincerely, Israel Steinmetz Link to comment Share on other sites More sharing options...
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