CreationX Posted February 2, 2004 Share Posted February 2, 2004 In response to a recent black-listing by SPAMCOP of our domain. Background: We currently use Sophos Antivirus to protect our PC's and email from known viruses. All email sent to our organisation is swept at the mail gateway for viruses. If an email containing a virus is detected the sender is notified with the following: a) To re-send the email without the virus. Check their machine for viruses. A link is provided to assist. With the MyDoom WORM (and others like it) our email server has seen an increased amount of email traffic containing VIRUSES. In response to an infected email our mail server has responded with the standard virus notification. As a result our domain has been blacklisted by SPAMCOP. The explanation and sample text provided by SPAMCOP clearly shows the Subject: "Virus Notification" for each and every one of the so-called spam email's. The Answer, or is it? The simple answer to this would be to disable the automatic virus notification. This is something we have devoted a huge amount of discussion to over the past few days. We have decided against disabling the virus notifications for the following reasons: a) Our links to emergency services such as Fire & Rescue, Police & Paramedics. Confirmation / Courtesy a senders email was received therefore allowing them to re-send a virus free email. c) With today’s society relying heavily on email it would be un-realistic of us to delete an email, received from another and not notify the sender. d) The amount of traffic our IT helpdesk would receive in relation to 'lost' email would be unsustainable. Whilst we should not 'rely' on email the truth is most of us do. As an IT Engineer and end-user support person I see this every day. On a side note our organisation strongly supports the Anti-spam Message. We would like to have our domain removed from the blacklist and an explanation from SPAMCOP as to what steps are being taken to resolve these incorrect listings. I am keen to hear your thoughts on this topic. Has anyone experienced a similar incident? Do you think automatic virus notifications are spam? What can be done to stop incorrect black-listings of this type? Link to comment Share on other sites More sharing options...
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