moonfish Posted July 13, 2005 Share Posted July 13, 2005 This morning, around 11 a.m., my domain no longer received e-mails; we can send e-mails, fine. All messages are bouncing back to senders with the following error message: SMTP error from remote mailer after RCPT to <e-mail address> host xxxxxxxx has been blocked by spamcop. I checked our IP address with Spamcop, and it's not listed as blocked. Can someone advise, please? Link to comment Share on other sites More sharing options...
vydorscope Posted July 13, 2005 Share Posted July 13, 2005 This might sound like a stupid question but did you check you MAIL SEVER's ip address? Thats the one that matters.... Link to comment Share on other sites More sharing options...
moonfish Posted July 13, 2005 Author Share Posted July 13, 2005 This might sound like a stupid question but did you check you MAIL SEVER's ip address? Thats the one that matters.... 30184[/snapback] Pardon my ignorance, this will sound like a stupid question! We use TZO.com for our nameservers; we have a store and forward service with TZO. Then, we use the server located in our office, which runs MSE to route e-mails. So, I need to check the server's IP, located in the office, right? NOT the static IP for our domain, right? Link to comment Share on other sites More sharing options...
moonfish Posted July 13, 2005 Author Share Posted July 13, 2005 Wow, just talked to TZO.com -- IT has been BLOCKED by SpamCop. Apparently, it's not our problem. Just have to wait several hours, TZO says. Link to comment Share on other sites More sharing options...
Wazoo Posted July 13, 2005 Share Posted July 13, 2005 Wow, just talked to TZO.com -- IT has been BLOCKED by SpamCop. Apparently, it's not our problem. Just have to wait several hours, TZO says. 30188[/snapback] Well, actually it does seem to be 'your' problem, as you have e-mail traffic issues. What you didn't help with is offering ip the needed data for anyone to try to point to any data available. Your posting IP appears to have no direct relationship with a TZO address, so there's no way I see to try to connect the dots. Any real help from "here" would be offered if you'd care to try posting the rejection notice again, but this time including the IP address involved. Or start with the FAQ here which has a complete section on the SpamCopDNSBLm in addition to Miss Betsy's "Why am I Blocked?" entry. Link to comment Share on other sites More sharing options...
moonfish Posted July 13, 2005 Author Share Posted July 13, 2005 Well, a tech at TZO told me via phone that our problem is based on TZO being blocked. Perhaps this isn't the case? Here's the entire error message: SMTP error from remote mailer after RCPT TO:<rosalie[at]yda-online.com>: host yda-online.com [68.213.48.150]: 550 5.7.1 216.235.248.73 has been blocked by spamcop Thanks Link to comment Share on other sites More sharing options...
Merlyn Posted July 13, 2005 Share Posted July 13, 2005 First I believe anything coming from tzo.com would be dynamic in nature so many are probably blocking tzo space. Next, just waiting it out is not a good attitude, they "should" have said - we have found the problem and have taken care of it and are in the process of getting remove from the spamcop bl. Just MHO......... Link to comment Share on other sites More sharing options...
Jeff G. Posted July 13, 2005 Share Posted July 13, 2005 Per http://www.spamcop.net/w3m?action=checkblo...=216.235.248.73: 216.235.248.73 listed in bl.spamcop.net (127.0.0.2) If there are no reports of ongoing objectionable email from this system it will be delisted automatically in approximately 6 hours. Causes of listing * System has sent mail to SpamCop spam traps in the past week (spam traps are secret, no reports or evidence are provided by SpamCop) * It appears this listing is caused by misdirected bounces. We have a FAQ which covers this topic: Why auto-responses are bad (Misdirected bounces). Please read this FAQ and heed the advice contained in it. Also:Report History: Submitted: Thursday, June 23, 2005 03:33:33 -0400: Delivery failure to x * 1452992592 ( 216.235.248.73 ) To: abuse<at>nedatavault.com Submitted: Thursday, June 23, 2005 03:33:33 -0400: Delivery failure to x * 1452992436 ( 216.235.248.73 ) To: abuse<at>nedatavault.com Submitted: Thursday, June 23, 2005 03:33:33 -0400: Delivery failure to x * 1452992362 ( 216.235.248.73 ) To: abuse<at>nedatavault.com Submitted: Thursday, June 23, 2005 03:33:33 -0400: Delivery failure to x * 1452991801 ( 216.235.248.73 ) To: abuse<at>nedatavault.com Submitted: Thursday, June 23, 2005 03:33:33 -0400: Delivery failure to x * 1452991761 ( 216.235.248.73 ) To: abuse<at>nedatavault.com Submitted: Thursday, June 23, 2005 03:33:33 -0400: Delivery failure to x * 1452983402 ( 216.235.248.73 ) To: abuse<at>nedatavault.com Submitted: Thursday, June 23, 2005 03:33:33 -0400: Delivery failure to x * 1452982998 ( 216.235.248.73 ) To: abuse<at>nedatavault.com Submitted: Thursday, June 23, 2005 03:33:33 -0400: Delivery failure to x * 1452981274 ( 216.235.248.73 ) To: abuse<at>nedatavault.com Submitted: Thursday, June 23, 2005 03:33:33 -0400: Delivery failure to x * 1452971781 ( 216.235.248.73 ) To: abuse<at>nedatavault.com Submitted: Thursday, June 23, 2005 03:33:33 -0400: Delivery failure to x * 1452971659 ( 216.235.248.73 ) To: abuse<at>nedatavault.com Submitted: Thursday, June 23, 2005 03:33:33 -0400: Delivery failure to x * 1452971581 ( 216.235.248.73 ) To: abuse<at>nedatavault.com Submitted: Thursday, June 23, 2005 03:33:33 -0400: Delivery failure to x * 1452971488 ( 216.235.248.73 ) To: abuse<at>nedatavault.com Link to comment Share on other sites More sharing options...
turetzsr Posted July 13, 2005 Share Posted July 13, 2005 ...In other words, moonfish, it's a worse problem than TZO.com has led you to believe. Yes, it may be true that in "a few hours," the IP in question will be removed from the SpamCop blocklist but if TZO does not take steps to rectify the problem that caused the listing (as Merlyn suggested, above 30195[/snapback]), especially sending e-mail to spamtraps, they'll be back on the blocklist again real soon and you are likely to have the problem, again. Link to comment Share on other sites More sharing options...
moonfish Posted July 13, 2005 Author Share Posted July 13, 2005 So, the IP in question is actually TZO's, not mine? The whole store and forward service with TZO has created two problems for us within the last month. Interesting that the service that's supposed to provide a "backup" or store of our e-mails in case our server goes down, actually fails from time-to-time. Link to comment Share on other sites More sharing options...
Wazoo Posted July 13, 2005 Share Posted July 13, 2005 So, the IP in question is actually TZO's, not mine? The IP you provided in the reject message is assigend to; 07/13/05 17:36:09 IP block 216.235.248.73 Trying 216.235.248.73 at ARIN Trying 216.235.248 at ARIN OrgName: North East Data Vault OrgID: NRED Address: 313 Boston Post Road West Address: Suite 270 City: Marlborough StateProv: MA PostalCode: 01752 Country: US NetRange: 216.235.240.0 - 216.235.255.255 CIDR: 216.235.240.0/20 NetName: NORTH-EAST-DATA NetHandle: NET-216-235-240-0-1 Parent: NET-216-0-0-0-0 NetType: Direct Allocation NameServer: NS1.USDATACENTERS.COM NameServer: NS2.USDATACENTERS.COM NameServer: NS3.USDATACENTERS.COM Comment: RegDate: Updated: 2001-12-26 TechHandle: IU11-ARIN TechName: Northeast Data Vault abuse account TechPhone: +1-508-481-0050 TechEmail: abuse[at]nedatavault.com OrgTechHandle: IU11-ARIN OrgTechName: Northeast Data Vault abuse account OrgTechPhone: +1-508-481-0050 OrgTechEmail: abuse[at]nedatavault.com Link to comment Share on other sites More sharing options...
Jeff G. Posted July 13, 2005 Share Posted July 13, 2005 The IP you provided in the reject message is30221[/snapback] named saf.tzo.com and answers as mailhost.tzo.com. Link to comment Share on other sites More sharing options...
moonfish Posted July 14, 2005 Author Share Posted July 14, 2005 Thanks, everyone, for your help. We ended up disabling the whole TZO service so we could receive e-mails; and it worked. I've heard good things from a couple people about TZO, yet we've experienced a couple problems with them within a month's time. We can't afford the interruptions in e-mail service. Link to comment Share on other sites More sharing options...
Jeff G. Posted July 14, 2005 Share Posted July 14, 2005 Thanks for the update. Link to comment Share on other sites More sharing options...
Jank1887 Posted July 14, 2005 Share Posted July 14, 2005 I would strongly suggest letting TZO know exactly why you stopped using their service (i.e., their lack of efforts in preventing the interruption of your email service). Nothing changes attitudes faster than the mighty dollar. Maybe next time "waiting it out" won't be their solution. Anyone have a listing history for them? Link to comment Share on other sites More sharing options...
Jeff G. Posted July 15, 2005 Share Posted July 15, 2005 TZO ... Anyone have a listing history for them?30241[/snapback] SpamCop Admins and Deputies are respectfully requested to post that history. Link to comment Share on other sites More sharing options...
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